On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great prices, easy search, excellent variety! The message about COVID and Brexit makes me scared that the website is not regularly updated and maintained and there may be other issues with my order. It's slow, and the option to sign up for promo emails is checked while not visible on the phone screen.
Love the variety of books. Really easy to order from different stores in one place.
Easy to use the website great prices, wide selection
You are always quick and easy. The descriptions are great and deliveries timely.
I had chosen a couple of books from Alibris and then did not place the order right away. When I returned to my computer, the cart had nothing in it and when I searched for the supplier and book, it was no longer showing up on your website at all. When I went to Amazon to place another order all of a sudden the books that I was going to order from you were now on Amazon. Tell me I am not losing my mind. My phone is 256-426-1264. It happened on two different books. One was from a VA Goodwill store and it is out of print. The price for it was $53.
I found this book that is hard to find and I am very happy for it.
The buying and check out process is easy.
Easy to use site and easily found what I needed. Good prices.
I ppreciated customer service resonding with my question very politely, thoroughly & quickly! Thank you!
First time purchasing from Alibris. Looking forward to receiving my purchase. Purchase was easy.
Usually the option for PayPal comes sooner, and it fills in the name and address for you. Just an FYI.
Found what I wanted... shipping cost is low - please keep shipping cost low. High shipping cost sends me to competition.
Very nice selection of books, and a great and easy service to use!
Had problems recovering my cart when I browsed for coupons.
Alibris always has the books at need at low prices!
Easy to find the book I wanted, easy to order, fast!
Quick and great...but be nice to see that coupon before the last step as wondering if I missed it
I love the low book prices, but it is still a little confusing getting around. And the shipping is crazy... I really like the new cart optimizer. It saved me
Confusing. I could easily ended up buying books from other sellers without knowing it. I prefer to receive one package from one seller.
Thank you
Everything worked perfectly and the prices are great
The website offers easy shopping for used books, providing plenty of choices. The shopping cart then offers a simple optimization to reduce shipping costs, if that is of note or concern.
It took forever to approve that I am human and then I only received 80% of my coupon "Family". Advertised for $5.00 off and I was only given $4.00 off. I would have been much happier if my purchse went smoothly.
Nice, great, amazing, wonderful, outstanding, moving, meaningful, beautiful, rewarding, great, exquisite
Great selection of books but, the website is clunky and could be easier to navigate
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members