Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,699
shipping
12,689
quality
12,683
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Vermont
1 review
0 helpful votes
Follow Jennifer A.
Unfollow Jennifer A.
Share Review
Report Review

Excellent shopping experience!
December 15, 2022

Excellent shopping experience! Great selection and prices! Thank you!

Date of experience: December 15, 2022
New York
1 review
0 helpful votes
Follow DENNIS C.
Unfollow DENNIS C.
Share Review
Report Review

Great selection, both soft & hard cover
December 15, 2022
Updated review

Great selection, both soft & hard cover.
Great prices!

Date of experience: December 15, 2022

Great selection at great prices!
October 20, 2022
Previous review

Great selection at great prices!

Date of experience: October 20, 2022

Quick, easy, great selection, good prices
September 16, 2022
Previous review

Quick, easy, great selection, good prices.

Date of experience: September 16, 2022

Quick, easy, great prices
September 1, 2022
Previous review

Quick, easy, great prices

Date of experience: September 1, 2022

Always a great selection at great prices
August 7, 2022
Previous review

Always a great selection at great prices.

Date of experience: August 7, 2022

Always have what I need, at great prices!
May 10, 2022
Previous review

Always have what I need, at great prices!

Date of experience: May 10, 2022

Great selection, prices & service!
April 20, 2022
Previous review

Great selection, prices & service!

Date of experience: April 20, 2022

Great prices and quick service!
April 19, 2022
Previous review

Great prices and quick service!

Date of experience: April 19, 2022

Always a great selection at reasonable prices!
April 3, 2022
Previous review

Always a great selection at reasonable prices!

Date of experience: April 3, 2022

Great selection & range of prices!
February 15, 2022
Previous review

Great selection & range of prices!

Date of experience: February 15, 2022

Always a pleasure
December 12, 2021
Previous review

Always a pleasure. Good selections at reasonable prices!

Date of experience: December 12, 2021

Always great deals and great selection!
November 24, 2021
Previous review

Always great deals and great selection!

Date of experience: November 24, 2021

Easy, quick and you take PAY PAL!
June 13, 2021
Previous review

Easy, quick and you take PAY PAL!

Date of experience: June 12, 2021
North Carolina
1 review
0 helpful votes
Follow Sarah P.
Unfollow Sarah P.
Share Review
Report Review

I need it by Dec.24 and that option to choose disappeared.

Date of experience: December 15, 2022
West Virginia
1 review
0 helpful votes
Follow Diane C.
Unfollow Diane C.
Share Review
Report Review

This has been really easy and fast
December 15, 2022

This has been really easy and fast. I wanted this book I went to search found it, bought it and the person will mail it to me. Couldn't be any easier.

Date of experience: December 14, 2022
Wisconsin
1 review
0 helpful votes
Follow Kathleen T.
Unfollow Kathleen T.
Share Review
Report Review

Always easy to navigate the website and find the books I want.

Date of experience: December 14, 2022
Virginia
1 review
0 helpful votes
Follow Richard V.
Unfollow Richard V.
Share Review
Report Review

Too many trackers, and a pain going to cart after saving something fires later

Date of experience: December 14, 2022
Virginia
4 reviews
1 helpful vote
Follow Sheila E.
Unfollow Sheila E.
Share Review
Report Review

They let me know asap a book wasn't available so I...
December 15, 2022
Updated review

They let me know asap a book wasn't available so I could get another one from a different seller.

Date of experience: December 14, 2022

Shipping is atrocious
January 12, 2023
Previous review

Shipping is atrocious. It's double what I paid for in the books!

Date of experience: December 13, 2022

Finding what I want is easy
May 26, 2021
Previous review

Finding what I want is easy. Being told a few days later it's not in stock is annoying. Sellers should keep their stock up-to-date.

Date of experience: May 25, 2021
Pennsylvania
1 review
0 helpful votes
Follow Pam N.
Unfollow Pam N.
Share Review
Report Review

Wish there were different shipping costs to choose from.

Date of experience: December 14, 2022
California
1 review
0 helpful votes
Follow Steve C.
Unfollow Steve C.
Share Review
Report Review

First time on this website
December 15, 2022

First time on this website. I was looking for only 1 book, but your site was easy enough to navigate and the used book prices cheap enough that I ended up with 6 on the same subject

Date of experience: December 14, 2022
California
1 review
0 helpful votes
Follow Alice F.
Unfollow Alice F.
Share Review
Report Review

Good selection of options for the books I was looking for. But no opportunity to include a message to the recipient, or in any way mark this as a gift.

Date of experience: December 14, 2022
Connecticut
1 review
0 helpful votes
Follow Peter K.
Unfollow Peter K.
Share Review
Report Review

I like the nice clean website graphics, ease of use, and super large selection. You'll definitely find what you're looking for. So many choices!

Date of experience: December 14, 2022
Texas
1 review
0 helpful votes
Follow CLAUDIA V.
Unfollow CLAUDIA V.
Share Review
Report Review

I love shopping with Alibris
December 14, 2022
Updated review

I love shopping with Alibris. I always get my books in good condition and very soon.

Date of experience: December 14, 2022

I always get the books in a timely manner
December 12, 2022
Previous review

I always get the books in a timely manner.

Date of experience: December 12, 2022

I always enjoy shopping for books at Alibris
November 13, 2022
Previous review

I always enjoy shopping for books at Alibris.

Date of experience: November 12, 2022

I had a problem and it wouldn't accept my credit cards...
October 11, 2022
Previous review

I had a problem and it wouldn't accept my credit cards but I found out that my credit union thought it was fraud. I guess someone else had a problem with Alibris but I've never had a problem. I got it straightened out at the credit union and now I can order stuff from Alibris.

Date of experience: October 11, 2022
Washington
1 review
0 helpful votes
Follow Constance S.
Unfollow Constance S.
Share Review
Report Review

I have used Alibris for years
December 14, 2022

I have used Alibris for years. Always my first go to for books.

Date of experience: December 14, 2022
Oregon
1 review
0 helpful votes
Follow James W.
Unfollow James W.
Share Review
Report Review

A very easy site to use & checkout on
December 14, 2022

A very easy site to use & checkout on. I would recommend it whole heartedly.

Date of experience: December 14, 2022
California
1 review
0 helpful votes
Follow Mala K.
Unfollow Mala K.
Share Review
Report Review

I searched to see whether the books I was interested in were available anywhere in your network. They were, so I carefully chose which edition and condition I wanted and put them into my cart. Your site reminded me to login, so I did (after a password reset) and everything in my cart had vanished!

I went back and searched again, and put items into my cart again. The site offered a change on two choices in order to consolidate and to save money. I agreed, and then once I clicked on "submit order", it said something had changed. I had to go back and look through the list to find that one of the books that had been consolidated was now unavailable. There was no easy link to go back to my search, so I had to begin again and choose another copy of that book.

No other suggestions for consolidating or reducing costs were made. The order was placed -- but at the last minute the time until item shipped had increased by 2-3 days on 2 of the books.

Date of experience: December 14, 2022
California
1 review
0 helpful votes
Follow Mark C.
Unfollow Mark C.
Share Review
Report Review

You post free shipping icons on three different books
January 13, 2023
Updated review

You post free shipping icons on three different books. In checkout they all had shipping charges.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 14, 2022

Easy
February 15, 2021
Previous review

Easy

Date of experience: February 15, 2021
Ohio
2 reviews
0 helpful votes
Follow amy Z.
Unfollow amy Z.
Share Review
Report Review

Found what I needed...
December 14, 2022

Found what I needed... Hopefully, it's as described!

Date of experience: December 14, 2022
Georgia
1 review
0 helpful votes
Follow Terrel Q.
Unfollow Terrel Q.
Share Review
Report Review

Great variety of book options at reasonable prices.

Date of experience: December 14, 2022
New York
1 review
0 helpful votes
Follow Richard T.
Unfollow Richard T.
Share Review
Report Review

Alibris is always easy and usually very good in having...
December 14, 2022
Updated review

Alibris is always easy and usually very good in having old books.

Date of experience: December 14, 2022

Alibris was quick and easy!
March 6, 2021
Previous review

Alibris was quick and easy!

Date of experience: March 6, 2021
Illinois
1 review
0 helpful votes
Follow Ronald Y.
Unfollow Ronald Y.
Share Review
Report Review

What's this with IL tax?
December 14, 2022

What's this with IL tax? You are not located in IL. Why should I have to pay IL sales tax to a bookseller out-of-state?

Date of experience: December 14, 2022