Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
No hassle about what countries you cannot send book to.
Lonely Planet "Israel" ordered 23/09 arrived 06/10.
Shopping experience wonderful. For some reason they won't accept my 3999, credit card
Book shopping with Alibris is nearly always a completely joyful experience!
Alibris has been my favorite used book site for many years and I am never disappointed.
Alibris is an outstanding online bookseller affording independent booksellers from many parts of the world the opportunity to showcase and sell their wares. I particularly like the manner in which a buyer is able to sort through the offerings prioritizing the search by the condition of each book. Congratulations Alibris!
Excellent website with easy to find condition, date of publication, and format.
It was quite difficult to change my default shipping address.
You have an excellent website with books arranged in the many ways we need: by condition, edition, prices (high to low, as well as low to high), etc. I recommend every aspect of your website and I thank you for making it so user-friendly! Anne Marie V. Quin
Amazing experience. I wish things shipped faster but besides that all the books are in good shape and the fees are so affordable I recommend it to all my friends.
I figured out everything ok,,,,so thats real good...thank you
Been looking for the art of the boot for a while but they're all very expensive. Alibris saved the day with a great price! I don't mind if it's an old library book. Just adds character
I truly enjoy buying books through Alibris. You make it easy to search & pay. I have never had a negative experience.
Usually find exactly what I'm looking for at a reasonable price. Have never been disappointed.
I usually find what I'm looking for, but unfortunately, because the books will come from different vendors, I find it makes shipping too high for me to order more than one book at a time.
I didn't like the fact that your system did not allow me to opt out of saving my personal information and credit card details. (Your system required me to "save and continue.") I'm very cautious about leaving my personal and credit card information on unknown systems, primarily when I was only making a one-time purchase.
I ordered 2 books so far, both were significantly less expensive than all other sights and so far 1 showed up in blazing fast delivery time. Just ordered the second but am expecting the same
Quick painless entry
Stoked to find this price point.
Easy to use, found book quickly, price was right. Works for me.
The site layout could be better improve, but it's simple enough
Fantastic, found the 5 books I wanted all at Hippo in less than 5 minutes.
Good = Main problem is that I could not find a button to click on to update my phone # to *******609 cell # My home phone is no longer in service. It would be best if you could allow that option to update phone numbers. Thanks!
HAD TROUBLE WITH MY EMAIL / INTERNET TO GET $5. COUPON, BUT OTHERWISE OKAY! Maybe coupon will show up tomorrow.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

