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Alibris

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,652
shipping
12,642
quality
12,636
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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No hassle about what countries you cannot send book...
March 2, 2023
Updated review

No hassle about what countries you cannot send book to.

Date of experience: March 2, 2023

Lonely Planet "Israel" ordered 23/09 arrived 06/10
October 9, 2022
Previous review

Lonely Planet "Israel" ordered 23/09 arrived 06/10.

Date of experience: October 8, 2022

Order quickly accepted
May 3, 2021
Previous review

Order quickly accepted.

Date of experience: May 3, 2021
Maryland
2 reviews
0 helpful votes
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Very pleased at the wide selection of books and affordable prices.

Date of experience: March 1, 2023
California
1 review
0 helpful votes
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Shopping experience wonderful
April 1, 2023

Shopping experience wonderful. For some reason they won't accept my 3999, credit card

Date of experience: March 1, 2023
New Hampshire
1 review
0 helpful votes
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Book shopping with Alibris is nearly always a completely joyful experience!

Date of experience: March 1, 2023

Alibris has been my favorite used book site for many...
February 22, 2023
Previous review

Alibris has been my favorite used book site for many years and I am never disappointed.

Date of experience: February 22, 2023

Alibris is an outstanding online bookseller affording...
January 8, 2022
Previous review

Alibris is an outstanding online bookseller affording independent booksellers from many parts of the world the opportunity to showcase and sell their wares. I particularly like the manner in which a buyer is able to sort through the offerings prioritizing the search by the condition of each book. Congratulations Alibris!

Date of experience: January 8, 2022

Excellent website with easy to find condition, date...
November 30, 2021
Previous review

Excellent website with easy to find condition, date of publication, and format.

Date of experience: November 30, 2021

It was quite difficult to change my default shipping...
December 8, 2021
Previous review

It was quite difficult to change my default shipping address.

Date of experience: November 7, 2021

You have an excellent website with books arranged in...
February 15, 2021
Previous review

You have an excellent website with books arranged in the many ways we need: by condition, edition, prices (high to low, as well as low to high), etc. I recommend every aspect of your website and I thank you for making it so user-friendly! Anne Marie V. Quin

Date of experience: February 15, 2021
California
1 review
0 helpful votes
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Amazing experience
March 2, 2023

Amazing experience. I wish things shipped faster but besides that all the books are in good shape and the fees are so affordable I recommend it to all my friends.

Date of experience: March 1, 2023
Kentucky
1 review
0 helpful votes
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I figured out everything ok,,,,so thats real good...thank you

Date of experience: March 1, 2023
Texas
1 review
0 helpful votes
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Been looking for the art of the boot for a while but they're all very expensive. Alibris saved the day with a great price! I don't mind if it's an old library book. Just adds character

Date of experience: March 1, 2023
California
1 review
0 helpful votes
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I truly enjoy buying books through Alibris. You make it easy to search & pay. I have never had a negative experience.

Date of experience: March 1, 2023
Arizona
1 review
0 helpful votes
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Usually find exactly what I'm looking for at a reasonable price. Have never been disappointed.

Date of experience: March 1, 2023

I usually find what I'm looking for, but unfortunately,...
December 1, 2021
Previous review

I usually find what I'm looking for, but unfortunately, because the books will come from different vendors, I find it makes shipping too high for me to order more than one book at a time.

Date of experience: December 1, 2021
Missouri
1 review
0 helpful votes
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...
March 2, 2023

...

Date of experience: March 1, 2023
New Jersey
1 review
0 helpful votes
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I didn't like the fact that your system did not allow me to opt out of saving my personal information and credit card details. (Your system required me to "save and continue.") I'm very cautious about leaving my personal and credit card information on unknown systems, primarily when I was only making a one-time purchase.

Date of experience: March 1, 2023
New Hampshire
1 review
0 helpful votes
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I ordered 2 books so far, both were significantly less expensive than all other sights and so far 1 showed up in blazing fast delivery time. Just ordered the second but am expecting the same

Date of experience: March 1, 2023
Massachusetts
1 review
0 helpful votes
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Can always find the books I am looking for at Alibris.

Date of experience: March 1, 2023
California
1 review
0 helpful votes
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Quick painless entry
Stoked to find this price point.

Date of experience: March 1, 2023
California
1 review
0 helpful votes
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Easy to use, found book quickly, price was right. Works for me.

Date of experience: March 1, 2023
Georgia
1 review
0 helpful votes
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The site layout could be better improve, but it's simple enough

Date of experience: March 1, 2023
Missouri
1 review
0 helpful votes
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Fantastic, found the 5 books I wanted all at Hippo...
March 1, 2023
Updated review

Fantastic, found the 5 books I wanted all at Hippo in less than 5 minutes.

Date of experience: March 1, 2023

Very easy, great website
January 21, 2022
Previous review

Very easy, great website.

Date of experience: January 21, 2022
New York
1 review
0 helpful votes
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Delighted to find what I was looking for and at an excellent price. I will be back.

Date of experience: March 1, 2023
Florida
1 review
0 helpful votes
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Super easy and gives a lot of info about the books which is helpful when looking for specific copies/editions.

Date of experience: March 1, 2023
Pennsylvania
1 review
0 helpful votes
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Good = Main problem is that I could not find a button to click on to update my phone # to *******609 cell # My home phone is no longer in service. It would be best if you could allow that option to update phone numbers. Thanks!

Date of experience: February 28, 2023

HAD TROUBLE WITH MY EMAIL / INTERNET TO GET $5
June 5, 2021
Previous review

HAD TROUBLE WITH MY EMAIL / INTERNET TO GET $5. COUPON, BUT OTHERWISE OKAY! Maybe coupon will show up tomorrow.

Date of experience: June 4, 2021