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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,710
shipping
12,700
quality
12,694
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
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Shopped with Alibis for well over 20 years
April 5, 2023
Updated review

Shopped with Alibis for well over 20 years. Always extensive list of titles and formats.

Date of experience: April 5, 2023

Way too many desirable books
February 17, 2022
Previous review

Way too many desirable books. Great prices. Wonderful website.

Date of experience: February 16, 2022
Washington
1 review
0 helpful votes
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Hard to find book available here at a good price. Thank you!

Date of experience: April 5, 2023
Florida
3 reviews
0 helpful votes
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Good prices, reasonable shipping great selection of older titles and site easy to navigate!

Date of experience: April 5, 2023
California
1 review
0 helpful votes
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Was able to find a book that I could not get on Amazon or other resources are, so glad that alibris had it!

Date of experience: April 5, 2023
Alabama
1 review
0 helpful votes
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Very easy to use and almost always have what I...
April 5, 2023
Updated review

Very easy to use and almost always have what I want

Date of experience: April 5, 2023

Very easy and simple
July 4, 2022
Previous review

Very easy and simple

Date of experience: July 4, 2022
Colorado
2 reviews
0 helpful votes
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We are a homeschooling family of big readers
April 5, 2023
Updated review

We are a homeschooling family of big readers. I always check alibris first Because I can usually find what we need for a fraction of the price of new books.

Date of experience: April 5, 2023

I always look on Alibris FIRST because they have such...
January 24, 2023
Previous review

I always look on Alibris FIRST because they have such a wide selection and prices are SO good! Why buy new?!

Date of experience: January 24, 2023

I am always happy with the selection and prices I find...
January 10, 2022
Previous review

I am always happy with the selection and prices I find on Alibris.

Date of experience: January 9, 2022

I love finding books on this site!
December 9, 2021
Previous review

I love finding books on this site!

Date of experience: December 8, 2021
Texas
2 reviews
0 helpful votes
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I have shopping with you for 22 years,
Very honest place to shop

Date of experience: April 5, 2023
District of Columbia
1 review
0 helpful votes
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I love Alibris
April 5, 2023

I love Alibris. I can always find what I am looking for, especially through advanced search.

Date of experience: April 5, 2023
California
1 review
0 helpful votes
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Easy to search
April 5, 2023
Updated review

Easy to search. Easy to buy. Great shipping from the sellers.

Date of experience: April 5, 2023

Easy to find the book I was looking for
October 27, 2021
Previous review

Easy to find the book I was looking for. Thank you!

Date of experience: October 27, 2021
Texas
1 review
0 helpful votes
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Alibris finds the books I'm looking for!
April 5, 2023
Updated review

Alibris finds the books I'm looking for! Great service, trustworthy company, good prices.

Date of experience: April 5, 2023

I love Alibris
July 18, 2021
Previous review

I love Alibris. Their service is outstanding. Through Book Fetch, I was able to purchase an out-of-print book that I love!

Date of experience: July 18, 2021
North Carolina
1 review
0 helpful votes
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Nothing to be desired
April 5, 2023
Updated review

Nothing to be desired. Spent less than 5 minutes to complete the order.

Date of experience: April 5, 2023

Nothing to be desired
August 26, 2021
Previous review

Nothing to be desired.

Date of experience: August 26, 2021
Florida
2 reviews
0 helpful votes
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I just had no trouble and I didn't have the full title!

Date of experience: April 5, 2023
Georgia
1 review
0 helpful votes
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My experience was quick and uncomplicated. Thank you!

Date of experience: April 5, 2023
Idaho
1 review
0 helpful votes
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I didn't receive the promised $5 coupon. I like your site but don't care for gimmicks.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2023
North Carolina
1 review
0 helpful votes
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I had ordered Deja Vu CD that was cancelled
May 5, 2023
Updated review

I had ordered Deja Vu CD that was cancelled. I found a couple of replacements for $4.+ but when I wanted to see the ratings I needed to remove them from my cart. When I went back to reorder one of them there was just one fair condition for $4+ and then there was one for $6+ in good condition. I never heard if I was refunded from the seller cancelling the first order. And within seconds the second CD for $4+ was gone. I'm very disappointed with my experience!

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2023

Alibris is my go to whenever I learn about a book,...
December 9, 2021
Previous review

Alibris is my go to whenever I learn about a book, movie or music I want to buy.

Date of experience: December 8, 2021
Missouri
1 review
0 helpful votes
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I have not had any problems with getting the books...
April 5, 2023
Updated review

I have not had any problems with getting the books I have ordered yet. Only problem with logging in.

Date of experience: April 4, 2023

Jane
February 2, 2023
Previous review

I enjoy my shopping with you. The ordering process is easy. The time it takes for shipping is fast. I get what I ordered.

Date of experience: February 2, 2023

I enjoy my shopping with you
March 2, 2023
Previous review

I enjoy my shopping with you

Date of experience: January 31, 2023

I have had great shopping experience with Alibris
January 17, 2023
Previous review

I have had great shopping experience with Alibris

Date of experience: January 17, 2023
Florida
1 review
0 helpful votes
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Good, but shipping is too high and not discounted for multiple purchases!

Date of experience: April 4, 2023
Utah
1 review
0 helpful votes
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Went smoothly, some confusion with too many offers at checkout. We'll see when the book arrives.

Date of experience: April 4, 2023
Wisconsin
1 review
0 helpful votes
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Very good
April 5, 2023

Very good. Needed to update my account, and apparently, lost the copy I selected. I updated my account, selected another similarly priced copy. Check out was simple.

Date of experience: April 4, 2023
North Dakota
1 review
0 helpful votes
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It was easy to find and order the dvds I was looking for.

Date of experience: April 4, 2023