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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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My only complaint would be that I couldn't see the shipping discount until after putting in my payment information, so I got worried I was about to be charged $70 for shipping lol. Then I left the page and came back a minute later to put in my payment information and go to the review page, and realized it had gotten rid of the coupon I put in a minute before. I'd say, fix those two things. I also think it'd be great if you let sellers specify their shipping discounts. I spent 10 minutes making a cart of a bunch of books from the same seller cause I thought the shipping wouldn't be too bad since it was all together, only for it to tell me shipping would be $5o+, unless I can't see that discount until after putting in my payment information, but either way, I shouldn't have to go through all that to figure out shipping will be that much.
Password didn't work, had to change, lost book I had checked to order
Excellent...until I got to 'postage' which is too much, by lots.
Didnt have any coupons or anything that worked, and when you sign up for emails its misleading with that coupon.
I've been buying from Alibris for years and always return
I found the book I've been looking for for a long time.
I've always been pleased with Alibris's service. Fingers crossed this time will be no different! All the best to you.
I have always found Alibris a reliable source of hard-to-find titles.
The process is seamless. I've ordered from Alibris before.
1st time shopper with Alibris. So far, your system was easy to understand and effortless.
Easy to use, fast delivery and so far every book I was looking for they offer!
Have been a customer for almost 20 years, for books & music, and will continue to be, especially for out-of-print & hard to find items. Highly recommended!
I don't know what we would do without you! As senior citizens this site is the best.
Always very quick and efficient shopping experience.
Always have the books I search for. A great way to set all the books you want without paying the retail price.
This was my first purchase here and it went smooth.
You make it so easy, and the books are always as advertised. Very much appreciated.
I have been an Alibris customer for twenty years. The books and service have been first rate.
I hope the book is available and will be delivered. Thank you.
Very easy to access titles and shop; good selection and price options
Found the books I wanted and the process was quick and easy.
Clear on the seller and charges. I like that I am supporting Goodwill and hope to buy from them again.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

