Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It is very difficult to find the shopping cart. The other problem that I found is that it changes too rapidly from one page to another, even by just passing through with the mouse looking for something else and then it is very difficult to find your way back to where you want to be.
It is very easy to shop. There was only one item I couldn't find: Kids on Stage. The Charade Game for Kids
Never have a problem ordering or receiving orders.
Always my 1st stop shopping. 90% of all of my orders come from Las Vegas as I have had problems with the other 10%.
I have received 4 out the 5 books I ordered, one got lost in the mail. And the delay was way longer than what I expected for the shipping, between 3-4weeks instead of 3-16days advertised. Except these inconvenients everything is good.
The prices are good the site is easy to explore, I will shop again here.
I do my best to combine shipping as much as possible, but I think it's ridiculous that I'm paying more in shipping than the book cost. When I do combine book orders, the shipping costs almost double, which I also think is ridiculous. I have recommended Alibris to many people for the purchase of used books, but Alibris is no longer a good, reasonably priced resource for used books.
Love this site! I have saved so much money and found items long out of print.
I'm so excited to find this book - not available in any of my local libraries!
Big selection and so easy to order.Love your selections!
Fast and Easy Ordering from Alibris! Prices and descriptions are Great!
A++++ Will surely Refer you.
Easy checkout. Shipping is too high, more than USPS media shipping...
The Alibris site is clean and efficient; one doesn't have to click too many times to consummate a transaction.
I always come to Alibris for whatever genre I'm reading at the time. Thank you.
At checkout I was not able to check out as guest. My PW was not valid so tried to create new PW and it was rescinded 3 times even though rules for PW were followed. Very aggravating. Used a different email to finally make my purchase. Bad experience!
It seems too good to be true... I'm hoping my products are quality & reach their destination
I always love shopping with Alibris. I find what I'm looking for at great prices and receive items swiftly and with impeccable service.
Thank you. For your tolerance of a fumbling old man.
Appreciate that after such a long time you found the book I have been hoping for.
Your site was the third one I tried. The others had technical problems and I wasn't able to complete the check out process. Thank you!
Your prices are amazing and the quality of your used books is superb.
Always lowest cost compared to other used book sources
My experience with Alibris over the past 20 years has been excellent, no problems whatever.
Web site was not working the first time we tried to order. Glad to see it was working this time. We really wanted this book.
You had what I wanted at a reasonable price.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

