Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,716
shipping
12,706
quality
12,700
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Teya K.
Unfollow Teya K.
Share Review
Report Review

Great prices for college textbooks that I will keep for reference

Date of experience: August 25, 2023
Mississippi
1 review
0 helpful votes
Follow Lynn L.
Unfollow Lynn L.
Share Review
Report Review

Very easy to order what I was looking for, and for a great price.

Date of experience: August 25, 2023
Texas
1 review
0 helpful votes
Follow Michael G.
Unfollow Michael G.
Share Review
Report Review

So easy
August 26, 2023

So easy. Found what I was looking for and used PayPal. Thanks!

Date of experience: August 25, 2023
Texas
1 review
0 helpful votes
Follow Jessica M.
Unfollow Jessica M.
Share Review
Report Review

I look forward to watching all of the great 80's movies that I purchased!

Date of experience: August 25, 2023
Colorado
1 review
0 helpful votes
Follow Rosalinda M.
Unfollow Rosalinda M.
Share Review
Report Review

Thank you, found the books I needed, at a good price
August 26, 2023
Updated review

Thank you, found the books I needed, at a good price.

Date of experience: August 25, 2023

Found what I was looking for thank G-d, new and at...
February 14, 2022
Previous review

Found what I was looking for thank G-d, new and at a much lower price than I had expected. Thank you!

Date of experience: February 13, 2022

Disappointed to discover at the end of checking out...
January 15, 2022
Previous review

Disappointed to discover at the end of checking out in my cart that the shipping was SO HIGH. I had to go back and delete and delete items to bring down the shipping costs.

Date of experience: December 15, 2021
Massachusetts
1 review
0 helpful votes
Follow Kath G.
Unfollow Kath G.
Share Review
Report Review

Found the book I wanted at a great price, checkout was super easy

Date of experience: August 25, 2023
Tennessee
1 review
0 helpful votes
Follow Lana R.
Unfollow Lana R.
Share Review
Report Review

The books were so easy to find,a dn they had all the books i wanted in one place!

Date of experience: August 25, 2023
California
1 review
0 helpful votes
Follow Carol I.
Unfollow Carol I.
Share Review
Report Review

Hard to verify revision date
September 24, 2023

Hard to verify revision date. Shipping way too much

Date of experience: August 25, 2023
Texas
1 review
0 helpful votes
Follow Christopher I.
Unfollow Christopher I.
Share Review
Report Review

I was offered a promo code vie email for $3 off for using code CLASS on an order of $45+ but when i went to order - there was no box for the promo code. Can you please apply this back to my card. Order # *******

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 25, 2023
Texas
1 review
0 helpful votes
Follow Lucius D.
Unfollow Lucius D.
Share Review
Report Review

U should clarify how u want the state/providence entered

Date of experience: August 25, 2023
North Carolina
1 review
0 helpful votes
Follow Modetta B.
Unfollow Modetta B.
Share Review
Report Review

This is my 1st time using this and my item has not been delivered yet so once it is delivered I will be able to give a better review. So far it is user friendly

Date of experience: August 25, 2023
Virginia
1 review
0 helpful votes
Follow Theresa M.
Unfollow Theresa M.
Share Review
Report Review

Haven't shopped with alibris in years
August 25, 2023
Updated review

Haven't shopped with alibris in years. Just stopped buying books. So happy to be back. Forgot what I was missing.

Date of experience: August 25, 2023

Haven't shopped Alibis in years
August 11, 2023
Previous review

Haven't shopped Alibis in years. Happy tobe back. Ordered exactly what I needed. Thank you

Date of experience: August 11, 2023
New York
1 review
1 helpful vote
Follow James Z.
Unfollow James Z.
Share Review
Report Review

Easy to search
August 25, 2023
Updated review

Easy to search. Choice of a variety of copies (if available) with details on book condition.

Date of experience: August 25, 2023

Site works well
December 13, 2022
Previous review

Site works well

Date of experience: December 13, 2022

Worked quick
February 28, 2021
Previous review

Worked quick

Date of experience: February 28, 2021
California
1 review
0 helpful votes
Follow christopher X.
Unfollow christopher X.
Share Review
Report Review

Quick, efficient website and checkout process. SUPER easy to set up account.

Date of experience: August 25, 2023
Illinois
1 review
0 helpful votes
Follow David L.
Unfollow David L.
Share Review
Report Review

At checkout it did not give an option to continue shopping.

The coupon should box should be above the checkout - I forgot it an missed a $5 saving

At checkout, the boxes are almost impossible to see for us old folks. Please make them a different color, such as a shade of grey.

I cant read what you want me to agree to at the bottom! Use BLACK for writing. Remember old people can't see well.

Date of experience: August 25, 2023
North Carolina
2 reviews
0 helpful votes
Follow vickie Q.
Unfollow vickie Q.
Share Review
Report Review

I like that you didn't force me to create an account. Thank you.

Date of experience: August 25, 2023
Washington
1 review
0 helpful votes
Follow Paul T.
Unfollow Paul T.
Share Review
Report Review

First time ordering from here but experience went smooth so far.

Date of experience: August 25, 2023
Georgia
1 review
0 helpful votes
Follow Amber K.
Unfollow Amber K.
Share Review
Report Review

Alibris is almost always the best resource for affordable textbooks.

Date of experience: August 25, 2023
Massachusetts
1 review
0 helpful votes
Follow Rob S.
Unfollow Rob S.
Share Review
Report Review

The site is well organized and very easy to complete a purchase

Date of experience: August 25, 2023
South Carolina
1 review
0 helpful votes
Follow LAURA H.
Unfollow LAURA H.
Share Review
Report Review

Tried to use my coupon after signing up, it had no where to use it, disappointing

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 25, 2023