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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I love Alibris and the online experience. Today, I had a concern about buying an eBook as a gift. The FAQ did not explain whether the subsequent email access could simply be forwarded to my Giftee. The "Customer Service" contact form, while good, did not produce a response in over an hour to answer my question. Have purchased anyway.
This time I am paying attention to the nice little Book Reviews.
Like previous orders have been easy and successful and years later the service is still easy and successful. Especially when the order is early and the price is worth the order.
Problems logging into my account. There's no option to see my password as I type it in on my phone. So every time I make a mistake, my only option is to redo my password. It's a big pain.
I like Alibris a LOT. However, i generally choose one place to purchase things, if possible. In order to reduce shipping. I cut my order by more than half today because the shipping costs were so high on the seven or so books i was going to order.
I've used Alibris for years. Always pleased. You have what i want at great prices.
Easy to use website. Searched by author and found several choices. The book rating and location of seller was helpful as could order several books from same store.
The only thing I didn't like was the cost of mailing but that wasn't their fault- cost.if shipping/mailing has gone up.
Quick and easy transaction; no hesitation ordering from in the future.
My order was shipped out right away.
The condition of the used book was as described.
It took a little longer get to me but the delay was at my end here in northern Ontario, Canada.
Snow, ice, rain, snow, wind, and, yes, more snow.
Browsing and searching for books was easy. And the checkout page is clean ie not too busy or confusing.
What happened to the 15.95 one? Nice web site easy to navigate.
Alibis is reliable and has a good selection.
I often shop for books here.
I was delighted to find the hard to find largely unavailable book.
It arrived swiftly and in very good condition.
Successfully found and ordered the book I wanted. Received the correct book in a timely fashion.
I compared the price and condition of the book I wanted to get from Alibris with 2 other online used/new books websites and found the best price at Alibris.
Great variety of cookbooks! I got 2 of the cookbooks I wanted to get at this time.
Excellent, quick. And no code to submit. Cant shop at amazon without code. When code is entered it tells me code is incorrect.
Easy Ordering. Great Pricing. Fast shipping. Excellent Communication
Great Selection. Good prices. Easy Checkout. Free shipping for Alibris selections.
So far it is better than the last one I ordered from Abebooks. They screwed me over on this very same book. They DID NOT SEND the correct book but a completely different one than this one. How does anyone screw up that badly except it is intentionally done? I VERY MUCH like that you send the emails that you do. Abebooks does not have that kind of care. As a matter of fact, they've ignored ALL of my emails and still have not returned the funds as I did not order, "KILLER CHURCH," but, "SUING FOR PEACE." And, I am ashamed to say that I have lost a lot of peace with this as they have angered me a great deal.
Good quality second hand books at good prices. Easy to find what you're looking for as well. I was surprised by their selection.
Multiple vendors result in excessive shipping cost when ordering multiple items.
Your return policy requires me to spend more money to return books damaged by poor packaging. It would be understandable if I did not simply like a book but not for a damaged book. The customer service response simply sent a pre-written message without addressing the shipping issue responsible for the damage.
When I get a damaged book, I don't appreciate having to pay to ship it back. It makes me more cautious when ordering.
I would like to figure out more easily how to choose expidited shipping. I am leaving on a trip I will need this book for, but couldn't see how to prioritize expidited shipping. (I saw the truck logo in your answer re expedited shipping, but not in listings.). I finally went with a vendor closest to me, hoping that would work.
My order was sent evidently to an affiliate in Illinois (I had originally chosen one in Maryland, as that location is closer to
My address in Rockland county New York) and it was apparently mailed out to me in the slowest least efficient means possible.
Clear, quick, accurate. I think that about covers it. Good service indeed.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

