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Alibris

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,023
value
12,566
shipping
12,556
quality
12,550
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Oklahoma
1 review
0 helpful votes
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Shopping here was easy
January 20, 2024

Shopping here was easy. You had what I was looking for. Thanks!

Date of experience: January 20, 2024
Indiana
1 review
0 helpful votes
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Your website started rejecting my credit card for no...
February 14, 2024
Updated review

Your website started rejecting my credit card for no reason. No matter how many times I re-entered the card, it gave me error messages.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 20, 2024

I continue to get an error that my credit card and...
January 19, 2023
Previous review

I continue to get an error that my credit card and billing addresses didn't match - this isn't the case but your system wouldn't process my purchase. I finally just entered another card. Very frustrating.

Date of experience: December 20, 2022
South Carolina
1 review
0 helpful votes
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Easy, quick, and reasonably priced
January 20, 2024

Easy, quick, and reasonably priced. Book condition was represented as "Fine." I feel sure they will deliver in their promise.

Date of experience: January 20, 2024
Texas
1 review
0 helpful votes
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Extremely fast and to the point,just as it should be.

Date of experience: January 20, 2024
California
1 review
0 helpful votes
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I like Alibris but the check out process should direct...
January 20, 2024
Updated review

I like Alibris but the check out process should direct me to confirm my shipping address rather than moving me directly to check out. I send books to various people and it can cause a lot of headache if the system simply reverts to my last used shipping address.

Date of experience: January 20, 2024

The website fulfillment process is seamless
July 16, 2023
Previous review

The website fulfillment process is seamless.

Date of experience: July 16, 2023

Website is really slow
April 12, 2022
Previous review

Website is really slow

Date of experience: March 13, 2022

As usual, I was able to find the books I was looking...
January 31, 2022
Previous review

As usual, I was able to find the books I was looking for at a great price.

Date of experience: January 30, 2022
Minnesota
1 review
0 helpful votes
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The selection process of choosing new titles could be made easier if one was allowed to arrange your list of choices by "published date".

Date of experience: January 20, 2024
Georgia
1 review
0 helpful votes
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Quick & easy, no ads or pushy sales techniques. Perfect!

Date of experience: January 20, 2024
California
1 review
0 helpful votes
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Haven't figured out how to have one item out of an order of eight go to a different address. Hence, I had this single order with the secondary address. Got to be simpler than that. Course, you are dealing with a tech-simpleton.

Date of experience: January 19, 2024
Washington
1 review
0 helpful votes
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I love the ability to support smaller businesses, but I did not like how my shopping cart disappeared when I signed in to an account...and then when I tried to find those same books, they did not show up in the search because I think they were trapped in my previous cart.

Date of experience: January 19, 2024
Missouri
1 review
0 helpful votes
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Google showed me the site and because of paypal.i feel secure of my purchase

Date of experience: January 19, 2024
South Carolina
2 reviews
0 helpful votes
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Always the books I need at the right price and in the...
January 20, 2024
Updated review

Always the books I need at the right price and in the condition as stated.

Date of experience: January 19, 2024

Always easy to find what I need
May 16, 2023
Previous review

Always easy to find what I need.

Date of experience: May 16, 2023
Colorado
1 review
0 helpful votes
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First time using alibris and it was easy and simple. Thanks!

Date of experience: January 19, 2024
Texas
1 review
0 helpful votes
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I ordered a textbook to find it cancelled and searched it again and it got more expensive and this bothered me. I am looking forward for my refund and my textbook from here. I am only giving y'all a 3 stars and maybe next time it can change.

Date of experience: January 19, 2024
Oregon
1 review
0 helpful votes
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Found what I needed
January 19, 2024

Found what I needed. Previous experience gives me confidence.

Date of experience: January 19, 2024
California
1 review
0 helpful votes
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Ordering through Alibris has always been quick and...
January 19, 2024
Updated review

Ordering through Alibris has always been quick and easy.

Date of experience: January 19, 2024

Always ordering is consistently quick and effective
November 20, 2022
Previous review

Always ordering is consistently quick and effective

Date of experience: November 20, 2022

Searching and ordering through Alibris has always been...
October 18, 2022
Previous review

Searching and ordering through Alibris has always been a pleasant and efficient experience.

Date of experience: October 17, 2022

Searching for this book by title brought up only the...
March 8, 2022
Previous review

Searching for this book by title brought up only the hardcover and mass-market-paperback editions. I had to locate the ISBN elsewhere and search for that ISBN here, in order to find the trade-paperback editions.

Date of experience: March 8, 2022

Alibris is quick, convenient, and has always been extremely reliable.

Date of experience: May 16, 2021
Pennsylvania
1 review
0 helpful votes
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Never thought I could find this recording. So happy I joined!

Date of experience: January 19, 2024
Maine
2 reviews
0 helpful votes
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As always good stock good order fulfillment and shipping.

Date of experience: January 19, 2024

Always good
May 14, 2022
Previous review

Always good.

Date of experience: May 14, 2022

Always great
December 6, 2021
Previous review

Always great

Date of experience: December 5, 2021

Way to buy books!
March 15, 2021
Previous review

Way to buy books! Easy peasey and bargains!

Date of experience: March 15, 2021
New York
3 reviews
0 helpful votes
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Great to find my desired book so easily, and to be able to buy it so easily!

Date of experience: January 19, 2024
Louisiana
1 review
0 helpful votes
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Had to reorder book because original order was cancelled two days later. I was charged yet did not receive notice that order had been shipped. After I contacted seller to ask why order hadn't shipped, Alibris contacted me to say original order was cancelled. That original order was "like new" but was not available when I ordered replacement copy.

Date of experience: January 19, 2024
Kentucky
1 review
0 helpful votes
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I have tried to order the same book three timers from Alibris sellers. The first try was "lost in the mail," the second, cancelled as "no longer available" by the seller, this is my third try.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 19, 2024