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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,022
value
12,526
shipping
12,516
quality
12,510
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Nebraska
1 review
0 helpful votes
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Good shopping experience and book choices, but getting...
January 24, 2024
Updated review

Good shopping experience and book choices, but getting coupons did not work well for me.

Date of experience: January 24, 2024

Great!
August 31, 2023
Previous review

Great! Fast, convenient

Date of experience: August 31, 2023
California
1 review
0 helpful votes
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Fairly easy, I was just getting a book required for my college course. And this store had the book available. This book isn't actually a textbook for this class is a regular book for the class so I couldn't get it at the schools bookstore. Like I said quick easy and all the information available

Date of experience: January 24, 2024
Missouri
1 review
0 helpful votes
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Dont mind paying for shipping, but dislike that "trackable" shipping is extra. Extra for expedited shipping, certainly, that's reasonable. But trackable shipping is a basic service and should be provided without having to pay for expedited shipping in order to be able to track my package. Otherwise, website is clean and understandable, and PayPal is provided as a checkout option, without which I would not have ordered. Thanks!

Date of experience: January 24, 2024
California
1 review
0 helpful votes
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Grateful your site has what I need at a very affordable price. Thank you.

Date of experience: January 24, 2024
Michigan
1 review
0 helpful votes
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Alibris is a great site to buy books from
January 24, 2024
Updated review

Alibris is a great site to buy books from. Never disappointing.

Date of experience: January 24, 2024

I love Alibris, great selections and quick shipping...
February 28, 2023
Previous review

I love Alibris, great selections and quick shipping from their sellers.

Date of experience: February 28, 2023
Kansas
1 review
0 helpful votes
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I was pleased to find that Alibris does not attempt to censor my book purchasing decisions.

Date of experience: January 24, 2024
Minnesota
1 review
0 helpful votes
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Always have had good services and good prices here!

Date of experience: January 24, 2024
Ohio
1 review
0 helpful votes
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I love your books because even the used ones are in good shape

Date of experience: January 23, 2024
Indiana
1 review
0 helpful votes
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Using a coupon was confusing and frustrating. I had to completely restart my order

Date of experience: January 23, 2024
Texas
3 reviews
0 helpful votes
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Easy shopping, they had what I wanted, easy checkout...
January 24, 2024
Updated review

Easy shopping, they had what I wanted, easy checkout and I am happy! Can't wait to receive my order!
Bandwife1

Date of experience: January 23, 2024

So happy to find a 1951 edition!
January 14, 2024
Previous review

So happy to find a 1951 edition!

Date of experience: January 14, 2024
Idaho
1 review
0 helpful votes
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I real enjoy the great prices
January 24, 2024
Updated review

I real enjoy the great prices. I have to watch myself so I don't go overboard.

Date of experience: January 23, 2024

Always able to find what I'm looking for
June 13, 2021
Previous review

Always able to find what I'm looking for.

Date of experience: June 13, 2021
Ohio
1 review
0 helpful votes
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Changing billing/shipping address had to be re-entered multiple times. A real #@$%&* time consuming pain it the@^*.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2024
Colorado
1 review
0 helpful votes
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Very quick and easy to see what i wanted and purchase it.

Date of experience: January 23, 2024
Illinois
1 review
0 helpful votes
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The shipping address is correct, but the billing address is not. It should be the same as the shipping address: Gary Von Euer, 5718 S. Kenwood Ave., Apt. 1, Chicago, IL *******.

Date of experience: January 23, 2024

Very smooth!
May 17, 2023
Previous review

Very smooth!

Date of experience: May 17, 2023
North Carolina
1 review
0 helpful votes
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Pleased to find this edition, and for such a low price!

Date of experience: January 23, 2024
California
1 review
0 helpful votes
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I found what I was looking for, and the format was simple to use.

Date of experience: January 23, 2024
Washington
1 review
0 helpful votes
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I was unable to review my order and unable to make corrections. After much search I was able to correct my order. It appeared that shipping was free. Though the shipping rate is reasonable. It appeared free but was not.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2024
Italy
1 review
0 helpful votes
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The Alibris website surreptitiously signs one into their mailing list rather than having customers opt in. Let the buyer beware!

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2024
California
1 review
0 helpful votes
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First time ordering books for a study group and there seem to be no copies available near me.

Date of experience: January 23, 2024
Virginia
1 review
0 helpful votes
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So far, so good
January 23, 2024

So far, so good. This is my 1st order. So I can't tell you much more about my opinion yet.

Date of experience: January 23, 2024