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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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My goto for the used books! I have tried others but I always refer people to albris
I love Alibris. The site is easy to navigate, and has a great selection. It is very seldom Alibris will not have what I need.
It was quick, easy and exactly the way I wish all online shopping could be.
It's a reliable and highly-efficient consolidator of used-book dealers that *greatly* facilitates my success at finding and buying books which I have been unable to borrow or acquire ANY OTHER way!
I do NOT appreciate how little HPB-Ruby and HPD-Diamond tells us about the condition of their wares; they simply enter a boilerplate phrase of as few as two words!
My billing address is the same as my shipping address. I most recently used an old address to order. Alibris has me fill out billing information before shipping information, so I couldn't check "billing address same as shipping" and have it use my new shipping address for billing as well; it kept the old address and I had to fill out my payment information again. If the shipping details came before the billing details in checkout, this wouldn't happen.
Having ordered from Alibris before, when I was looking for a specific title I tried them first. They had exactly what I needed at a very reasonable price. Their shipping estimate was spot on as well. I'll be shopping with Alibris again!
Your website is kinda clunky and reloads checkout pages at random which loses info I've already entered. I'd also like to be able to search by condition as well as type (i. E. Hardcover, Very Good) in your filters.
The shipping for my last order was twice as much as the cost of items I purchased. I will now be very careful about future orders. If I were your company, I certainly find a more economical way of shipping.
Good as always I have used your serves for over 30 years and have been satisfied every time.
Some booksellers do not provide tracking information. Sometimes it takes a long time to receive orders, even for some booksellers to ship them. One book I ordered was not the edition advertised (US ed. Not UK).
Quick and easy. Just wish I could actually see the condition of the book via pictures
I searched for two specific and unrelated books (crafting and medical issue). I was able to easily find both. Shipping takes a lot more time because I live in a very remote area. Everything arrived safely and in good condition, and I will definitely be using this site again.
Some months ago I changed my password. For this order, I had to use a different email account, because, no matter what steps I took, I was not able to log in using the new password--nor could I access the "forgot password" feature. Tried several times; but Alibris never emailed me the email that would let change my password. Staff was no help at all. Fortunately, there are other providers out there; I will not do business with Alibris again.
I like the way Alibris is set up. Clear and uncluttered. Often there are bargains galore. Thanks, Jeff Lee
I enjoy shopping Alibris very much! Straightforward, straight ahead, usually a bargain and easy to understand the site!
I had a hard time ordering! I accidentally put my name instead of the persons name the book was going to & their name as the billing address (!)where it said shipping. It took 3 tries to get the right info to show up on the screen as it kept reverting back!
I did go to the help page, but it seemed to give directions that were not available, so I just put in " new card" & got it to work.
Great selection + easy website to navigate. I'm not very tech- savvy, so using this bookseller is very nice!
It's always a pleasure to find exactly the books Im looking for, and to be able to order then expeditiously
A convenient and easy-to-use site to order from its very comprehensive and economical
The Alibris process was incredibly well organized and simple to navigate. I certainly appreciated the description of this book's condition. It was also a terrific feature that I had the opportunity to contact the seller prior to confirming my purchase. I'd be remiss not to also congratulate the seller's willingness to provide a super-quick reply to the only question that I posed.
Bravo Chris and Alibris!
I bought excellent quality art books at a great price. My shipment from 5 different sellers arrived in a very timely manner. I highly recommend Alibris!
Had a decent selection of what I was looking for. Doesn't really offer support. The seller sent my books in separate shipments without providing all the tracking numbers. I reached out to Alibris after not getting a response from the seller. Alibris didn't offer to contact the seller on my behalf, just told me to wait and see. I wanted the tracking numbers so I could be sure the books were shipped to begin with. If not I wanted to pivot and get them elsewhere. Nobody wants to waste time waiting for something that won't arrive. I got the books in the end but it was annoying not knowing if they were actually sent or not.
Fine, soft cover worked fine, the checkout process was super simple
Always easy. Good selection of books. Shipping costs are a bit high.
Need an easier way to receive coupons; would like lower shipping rates.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

