Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Found what I was looking for and easy to order. Thanks!
But I did have to reorder this book because it was cancelled on the previous order (?)
Ease of finding what I was looking for!
I need less usual reference books for church ministry. They always have them here.
So grateful. Also helped me in grad school with books needed at discount.
Love this site. I am putting together a spiritual library and all the books I need have been here.
I quickly found the books that I need for a particular collection. They are
Harder to find and can get expensive at new price. Very happy to shop here.
Easy and you have the books I need
First time, enjoyed looking for books I did not know of.
Why does all shipping appear to be $4.99 per item? Seems so high compared to other booksellers
Tonight's order good, last week shopping cart errors were dropping shopping like crazy.
Unfortunately not happy my Ex married name is auto-populating in the shipping fields.
I've used Alibris for more than 20 years, since a fellow author recommended the site. I can always find out-of-circulation books necessary for research, the prices are always the lowest, and the books always in excellent condition.
Easy to find the books I wanted. The shipping cost, however, is discouraging.
One of the easiest ways to buy and gift good used books.
Always find the books I am searching for with sufficient details to feel confident in my purchase. Over two decades later, I have never been disappointed.
Always find the older, out-of-date and/or just plain unusual books I want at a reasonable price. This is a very user-friendly website. Have recommended this site to others for these reasons.
Lost my cart, had to restart. Then I somehow got a musical score rather than DVD of Eyes Wide Shut. Terrible web site
Glad you got the book I want. I would like to open the book and read a few pages. Also I meant to change the "shipping to" address & couldn't find a way to do that.
Looks like fast and accurate service - first time used
Made delivery purchases over and over to many different locations around the United States and it's been easy and flawless.
Very thankful.
Would have been nice if the book I ordered had actually been in stock.
The book I was looking for showed up as available and when I got to the site, it wasn't, so I had to find it again in another store. Otherwise, great.
I had 2 books in my cart from alibris and, apparently because I didn't immediately buy them (I was looking for others and wanted to wait in case I found some others I could buy through alibris) and they were erased from my cart. So I had to start all over again.
I was able to speedily put my order in. Good Job! With the design of your website.
Clear description of books given. Easy ordering process with quick sale confirmation sent.
Easy sort and selection process. User friendly payment screen..
Pretty great experience shopping on Alibris. Had to cancel an accidental duplicate order, but it had already shipped. Alibris customer support was very understanding and emailed me a prepaid shipping label for the return. Plus instant refunds on items that were not shipped for one reason or the other.
Thank goodness you let me make a purchase without signing up for anything.
Can always find old books here that are no longer available in the library.
I can always find an older book I'm looking for and it's also a great service with timely delivery.
Delighted that I can always find the book I'm looking for and at a very reasonable price!
I've always been able to find the book I'm looking for and check out is fast and easy.
I found the book I wanted and it was quick and easy to checkout as a guest and pay with PayPal... I love it!
Easy to type in Book and if you have it instant answer
No problem as I have delt with you before and have been satisfied.
It's nice to support local book stores, but it's often difficult to determine is a particular item is in stock or on the shelf. Shopping multiple stores is getting quite costly with the price of fuel for your car, as well. Shopping at Alibris is a breeze. I've depended on them for quality products and reasonable shipping for many years.
Thanks so much for refunding our order that we thought was available from a bookstore in England...but proved not to be!
Good website, easy to use. Many choices from many merchants.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

