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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Ordered 17 books 4/23; 3 were cancelled; first two books rec'd 4/29; last rec'd 5/14.
Hopefully the shipping won't take as long as my last experience because it was horrible
Shopping is fine and prices very good. Unfortunately until one completes purchase one never knows how long it is estimated it will take before I receive a given book. It would be best to warn me ahead of estimated delivery time, so I can ensure I receive it in time, for say, reading it before date of my next book club.
Even with free delivery from Amazon, ALIBRIS still beats their prices for used products.
The transaction was smooth and took very little time
No problem with this order. Found on internet while surfing. Best price
I think it is fast for shipping and safe.
Refund is quite easy if not receive.
You are always prompt, prices are fair, and books are in very good condition. It is a pleasure to shop with you.
I didn't receive any updates of the shipping and delivery process until after they arrived
First time buying on alibris and it was very easy!
Password hassle password hassle you make it hard to buy
Can always find what I'm looking for, and website works easily
Easy website…good experiences over the years…thank you
Easy, convenient, economical. I always check with Alibris before buying anywhere else.
User friendly, great pricing, robust inventory.
My shopping experience was good quick easy no hitches what I expected.
Was fine until you took too much of my time with the review
I felt the site was really easy to navigate. Thank you
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

