Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was able to find what I was looking for quickly and the check out process was easy.
I found the book I wanted and it arrived very promptly, packed very nicely.
I must say that my experience with Alibris has been highly satisfactory, particularly with regard to their shipping costs. This platform is an invaluable resource for book enthusiasts worldwide.
Thank you for your attention to this matter.
Thank you! I don't know what else to say. Is this 50 characters yet?
Thank you for making it easy. I am in between residents and need to make sure it gets here soon. Thank you for making it happen.
Just placed by first order today so I have not yet received my book, however I found it quickly and easily. Price was fantastic and it was easy to find information on quality of book.
They had both books we were looking for, the books were in very good condition just as stated. They shipped quickly, and we were very pleased with the overall experience.
I have used Alibris for a long time and have always been pleased with them.
I love ordering books from Alibris, they are excellent.
The book I was looking for came in Mint condition. I will continue to do business with Alibris in the future.
The shopping was easy. The price was excellent. Shipping cost was stated up front.
Great price, item condition and delivery to New Zealand. I ll be back.
Very easy to find what I needed. Great prices on the reference books I was looking for.
Great prices on many aircraft reference books.
I Find what I want. They are in Great condition and are great prices.
Access to ordering books I want is easy to find and order.
I could not get this book in NZ, so i was grateful that it could be sent from abroad.
Super easy to select and purchase. In dept selection of genres I have bought several times before, I'm running out of bookshelves. I should probably buy audio type books as I'm in the car quite a bit.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

