Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Too complicated to order. Sign from Google asking is I owned this website was annoying and worrisome. I almost cancelled my order.
I always get just what I want! I love owning books for my personal library, and everything comes in great condition
I ordered my first CD a week ago. It was in perfect condition
Enjoy purchasing books through Alibris, excellent selection of hard to find books!
Good experience, as long as you are not affiliated with Amazon, right?
Babba Booey Babba Booey Babba Booey Babba Booey Babba Booey Babba Booey Babba Booey Babba Booey Babba Booey
Found the 3 books my wife wants with 5 minutes, order completed with 10 minutes.
It's a joy buying from Alibris. Every seller has been prompt is shipping books.
Checking out is always quick and convenient. It is always a delight to knowing I will soon acquire my order.
The process is fast and searching is easy. Excellent database.
This was a little confusing with the changes at the end. It would be nice if they added the free shipping choices to the final tally savings change.
A very competitive price! This rounds out the King's thinking on the war.
I find Alibris easier to use than either Amazon or Abe Books.
Clearly and elegantly stated instructions; easy to navigate.
One arrived in three days. The other took three weeks. My ratings are my best attempt at an average between an excellent experience and a mediocre one. Unfortunately, Alibris has little control over individual sellers' shipping times
Very convenient to shop Alibris. I'm glad there's still a truly independent option.
The internet was being slow today and my first attempt to purchase "disappeared".
I love Alibris. I have been using it since college. Whenever I hear of an interesting book I look to you.
Typed in what I was looking for. It appeared on my screen in nano seconds. Easy to navigate. A straightforward purchase!
The book was at the best price that I could find. The prices varied greatly on different book order sites.
Somehow the billing address for my credit card got set to my home address (nothing I ever touched). That should never have happened (the card can't work with my home address as billing address). Something is screwy with the the system because I've used the same credit card with the correct billing address for years.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

