Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,029
value
12,645
shipping
12,635
quality
12,629
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Brian J.
Unfollow Brian J.
Share Review
Report Review

It was very good
July 1, 2024

It was very good. I found what I was looking for, in the condition I sought.

Date of experience: June 21, 2024
Texas
4 reviews
0 helpful votes
Follow Barbara H.
Unfollow Barbara H.
Share Review
Report Review

It is easy
July 1, 2024
Updated review

It is easy. Shipping cost is high. I like to read and am always acquiring books and learning.

Date of experience: June 21, 2024

You should allow me to pay with my card without all...
January 24, 2021
Previous review

You should allow me to pay with my card without all the password crap.

Date of experience: December 25, 2020
Georgia
1 review
0 helpful votes
Follow Jackie G.
Unfollow Jackie G.
Share Review
Report Review

Superb
July 1, 2024

Short, sweet and to the point. They had what I was looking for and the prices for a lot of the books they have available are reasonable for the most part.

Date of experience: June 21, 2024
Ohio
1 review
0 helpful votes
Follow Juanita E.
Unfollow Juanita E.
Share Review
Report Review

I was disappointed that there was no way to establish an account prior to completing a sale.

Date of experience: June 21, 2024
Pennsylvania
1 review
0 helpful votes
Follow Gail T.
Unfollow Gail T.
Share Review
Report Review

Packing is so important
July 1, 2024

Packing is so important. Bubble wrap to keep corners flat and board unbent.

Date of experience: June 21, 2024
South Carolina
1 review
0 helpful votes
Follow Alex Y.
Unfollow Alex Y.
Share Review
Report Review

You guys are amazing!
July 1, 2024

You guys are amazing! I just ordered a CD copy of The Great Milenko and they were priced so well, I couldn't even believe my eyes!

Date of experience: June 21, 2024
California
1 review
0 helpful votes
Follow Samantha M.
Unfollow Samantha M.
Share Review
Report Review

Review
July 1, 2024

Product came and was satisfied with condition. Thank you for helping me

Date of experience: June 21, 2024
Wisconsin
1 review
0 helpful votes
Follow Ellen I.
Unfollow Ellen I.
Share Review
Report Review

Quick and good price
July 1, 2024
Updated review

Quick and good price - enjoy availability of books and good prices and have been pleased with the sellers

Date of experience: June 21, 2024

I have always been pleased - thank you.
May 20, 2024
Previous review

Good quality, quick response and good price! I appreciate the fact that I can find books that are older and not as available.

Date of experience: May 10, 2024
Texas
1 review
0 helpful votes
Follow Eleanor R.
Unfollow Eleanor R.
Share Review
Report Review

Good, except i would have liked to know how i could have requested expedited shipping for my order. A group of us are meeting to discuss a chaper in 2 weeks.

Date of experience: June 21, 2024
Nebraska
1 review
0 helpful votes
Follow laird Q.
Unfollow laird Q.
Share Review
Report Review

Love Alilbris
July 1, 2024
Updated review

Quality merch - good prices - great selection - I shall return

Date of experience: June 21, 2024

Thank you Alibris!
December 7, 2022
Previous review

Thank you Alibris!

Date of experience: December 7, 2022
New York
1 review
0 helpful votes
Follow Dorothy L.
Unfollow Dorothy L.
Share Review
Report Review

It's fast, it's easy, there are many choices, and I never have to wait long. Thank you.

Date of experience: June 21, 2024
California
1 review
0 helpful votes
Follow Sally T.
Unfollow Sally T.
Share Review
Report Review

Terrific resource.
July 1, 2024

Great prices, amazing availability of brilliant writers.

Date of experience: June 21, 2024
California
1 review
0 helpful votes
Follow Elizabeth E.
Unfollow Elizabeth E.
Share Review
Report Review

User interface was understandable, intuitive, and quick. Very user friendly.

Date of experience: June 20, 2024
Virginia
1 review
0 helpful votes
Follow Jon E.
Unfollow Jon E.
Share Review
Report Review

Great service
July 1, 2024

Book was like new at a reasonable price and the delivery was good as well.

Date of experience: June 20, 2024
California
1 review
0 helpful votes
Follow Cheryl J.
Unfollow Cheryl J.
Share Review
Report Review

The item I ordered was received. However, It is a total duplication of the two other books by the same artist. I believe it was just a copy of the artist's previous work compiled with new title and stamped with his name. In other words, it was fraudulent and just copied.

Date of experience: June 20, 2024
California
1 review
0 helpful votes
Follow Kevin V.
Unfollow Kevin V.
Share Review
Report Review

Normally, my shopping experience is good. However, this time I got three timeouts from Edgio while I the shopping cart.

Date of experience: June 20, 2024
Pennsylvania
1 review
0 helpful votes
Follow DENISE Y.
Unfollow DENISE Y.
Share Review
Report Review

I needed a book for my class and found it on Alibris and received it in time for the first day of class

Date of experience: June 20, 2024
Ohio
1 review
0 helpful votes
Follow Renee P.
Unfollow Renee P.
Share Review
Report Review

Coupon is misleading
July 1, 2024
Updated review

It's confusing. Seniors on a fixed income have to watch how much they spend. The shipping costs are prohibitive. I don't mind paying for the books, but I KNOW it does not cost $3.50@ to combine shipping on the books. It took me hours to figure out this order. I had a dozen books that I had to remove from the cart for cost reasons. My husband is an avid reader. I hate ordering books for him for the aforementioned reasons.

Date of experience: June 20, 2024

Book was removed from my cart before I was finished...
January 27, 2024
Previous review

Book was removed from my cart before I was finished shopping. Coupon ads in my emails are misleading.

Date of experience: January 19, 2024
California
2 reviews
0 helpful votes
Follow Donald Z.
Unfollow Donald Z.
Share Review
Report Review

Easy to process will come back again in the future I hope some time

Date of experience: June 20, 2024
California
1 review
0 helpful votes
Follow Mark V.
Unfollow Mark V.
Share Review
Report Review

Found everything at one seller and for a good price, always seem to find what I'm looking for

Date of experience: June 20, 2024

Usually find the book I'm looking for, usually used
April 3, 2024
Previous review

Usually find the book I'm looking for, usually used. Always a good price. Hate Amazon.

Date of experience: March 24, 2024