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Alibris

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,020
value
12,497
shipping
12,487
quality
12,481
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Maine
2 reviews
0 helpful votes
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Great selection
July 11, 2024
Updated review

I was able to find a lot of older books for reasonable prices.

Date of experience: July 1, 2024

Love shopping here, easy to find books I want and get...
August 31, 2022
Previous review

Love shopping here, easy to find books I want and get them inexpensively.

Date of experience: August 31, 2022
Canada
1 review
0 helpful votes
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Quick and easy I hope it delivers in the right format would appreciate follow up

Date of experience: July 1, 2024
Puerto Rico
1 review
0 helpful votes
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Very pleased
July 11, 2024

Items as described and fast delivery. Price was super competitive.

Date of experience: July 1, 2024
Oregon
1 review
0 helpful votes
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Good selection of books I was looking for and decent prices.

Date of experience: July 1, 2024
Washington
1 review
0 helpful votes
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I thought I was buying this from Alibi's. If I start getting email or spam from Solr BooksI am going to be very angry.

Date of experience: July 1, 2024
California
1 review
0 helpful votes
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Great place to buy books!
July 11, 2024

Alibris is a great site to buy books, especially used. For this particular order, I chose a new book. While I didn't save as much money (this time) ordering new, I did get the latest edition for less than the list price.

Date of experience: June 30, 2024
Illinois
1 review
0 helpful votes
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A good experience in all aspects.
July 11, 2024

I could figure out how to use your website since it didn't ask me to make an account. Thank you.

Date of experience: June 30, 2024
Alabama
1 review
0 helpful votes
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This is my first order from Alibris. I hope to order again soon.

Date of experience: June 30, 2024
Mexico
1 review
0 helpful votes
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Fast and in good condition!
July 11, 2024

They gave me an estimate of when my books would arrive and was accurate. The books were also in good condition!

Date of experience: June 30, 2024
North Carolina
1 review
0 helpful votes
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Poor Customer Service
July 11, 2024
Updated review

I had ordered a book from Alibris and sent it to a friend in Washington, DC. The next order I made, on June 9 was Third Millennium Thinking that I ordered for myself. Unbeknownst to me, my friend's address had become the default address instead of my own and thus the order was sent to my friend and he had to be inconvenienced to send it back to me. I tried everything to stop the order. Calling your contact phone number is simply exasperating because it is entirely automated. Moreover, despite my e-mailing you with the request to redirect my order to me, you did absolutely nothing to do that. Of course, your sellers are simply a phone call away from you. Were you concerned with customer service, you should have been easily able to help me. Worse still, I was successful in ordering another book from you a few days ago, and I ordered yet another a day later. I had changed the address to my own for the first book and believed that my own address would now be the default address. Instead, although I tried unsuccessfully to erase my friend's address from my Alibris address book, I inadvertently again processed the order to a book meant to me but addressed to my friend. Again, I did everything I could to stop or redirect the order, but again got absolutely no help from your customer service. My friend is again going to be inconvenienced in sending this book back to me. At the very least, the buying customer's address should be the default address at all times. Also, you have made it impossible to receive timely hep for an issue like this. I did finally receive instructions from you on how to delete an address from my Alibris address book. However, when I wrote to you the second time and got nowhere to a request that should have been addressed in a few minutes, I informed you that I would never again do business with you. I am sure that the loss of a single customer (even a prolific book lover and purchaser like me) means little to you. So be it.

Paul McBride

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 30, 2024

However, I am sending this book to a friend and so...
May 14, 2024
Previous review

However, I am sending this book to a friend and so had to review my oder before finalizing it and the site would not allow me to do it.

Date of experience: May 3, 2024
Florida
1 review
0 helpful votes
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Was excited that the book, I was looking for was in...
July 11, 2024
Updated review

Was excited that the book, I was looking for was in ebook format.

Date of experience: June 30, 2024

Black Ops Romantic Suspense Series
June 27, 2024
Previous review

The only way to find this series is in paperback. A couple of them are still available new, other titles the only way to find them is used and sadly not available in ebook.

Date of experience: June 17, 2024
Colorado
1 review
0 helpful votes
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Every book I'm looking for, I can find at this site
July 11, 2024
Updated review

Every book I'm looking for, I can find at this site. Prices are excellent.

Date of experience: June 30, 2024

I've shopped Alibris for years & find their website...
December 24, 2023
Previous review

I've shopped Alibris for years & find their website & service to be easy to navigate. And good quality books!

Date of experience: December 24, 2023
Texas
1 review
0 helpful votes
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Good experience
July 11, 2024

Easy experience. I will be back. So happy to find these books.

Date of experience: June 30, 2024
Nebraska
1 review
0 helpful votes
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Very easy to look and find.very good at so much to offer and its great

Date of experience: June 30, 2024
Wisconsin
1 review
0 helpful votes
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Thank you for your good service but it seems like the shipping charge is a little high.

Date of experience: June 30, 2024
Virginia
1 review
0 helpful votes
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This is a great way to buy used books at a good price and easy payment

Date of experience: June 30, 2024
Arizona
1 review
0 helpful votes
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I ordered using a coupon prior to expiration but it was not applied.🙁 Suggest it be made clear how to use them.

Date of experience: June 30, 2024
Ohio
1 review
0 helpful votes
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Satisfied
July 11, 2024

I was satisfied with the products I ordered. I was also satisfied with the short time it took to receive my order. I was even satisfied with the price I paid for my order.

Date of experience: June 30, 2024
Maryland
1 review
0 helpful votes
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It was a great experience
July 11, 2024
Updated review

It was a great experience. I regularly order books from Alibris.

Date of experience: June 30, 2024

It was great as usual
December 27, 2023
Previous review

It was great as usual.

Date of experience: December 26, 2023
Massachusetts
1 review
0 helpful votes
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Thankful
July 11, 2024
Updated review

Smooth efficient quality service The books arrive quickly and I'm very happy

Date of experience: June 30, 2024

Good prices
June 20, 2024
Previous review

Good prices. And you're not Amazon! I'm so glad you had my favorite book in stock!

Date of experience: June 9, 2024