Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,473
shipping
12,463
quality
12,457
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Michigan
2 reviews
0 helpful votes
Follow Karen T.
Unfollow Karen T.
Share Review
Report Review

Lots to choose from
July 15, 2024

Lots to choose from. Just purchased a book I couldn't fine any where else. Fast and not to bad shipping cost.

Date of experience: July 5, 2024
Florida
1 review
0 helpful votes
Follow Peter U.
Unfollow Peter U.
Share Review
Report Review

Cd order
July 15, 2024

I received all my Cd's by their due date. I was very satisfied with the order.

Date of experience: July 5, 2024
California
1 review
0 helpful votes
Follow Toby N.
Unfollow Toby N.
Share Review
Report Review

Excellent!
July 15, 2024
Updated review

Always have great service from Alibris! Look forward to the next purchase.

Date of experience: July 5, 2024

Excellent!
June 14, 2024
Previous review

Always a good experience with Alibris buying books, DVRs and CDs.

Date of experience: June 3, 2024
New Jersey
1 review
0 helpful votes
Follow Melvin V.
Unfollow Melvin V.
Share Review
Report Review

Great experience
July 15, 2024

Great experience. It's always good to find books online. Way to many bookstores are closing.

Date of experience: July 5, 2024
Florida
1 review
0 helpful votes
Follow Remy V.
Unfollow Remy V.
Share Review
Report Review

You can find rare titles at good prices on this website, but they never show pics of the books.

Date of experience: July 5, 2024
California
1 review
0 helpful votes
Follow Diane N.
Unfollow Diane N.
Share Review
Report Review

Shipping is way too high but the selections are good. Lots of different authors and genres. The fact that it costs double to ship as what the order is worth is highly disappointing.

Date of experience: July 5, 2024
Texas
1 review
0 helpful votes
Follow Karen K.
Unfollow Karen K.
Share Review
Report Review

The cart was not available on my iPhone. When it finally appeared, I was not able to review my order before payment.
I logged on using my iPad ad was able to complete my order.

Never before haveI had an issue ordering using my iphone

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 5, 2024
Maine
1 review
0 helpful votes
Follow David G.
Unfollow David G.
Share Review
Report Review

Quick and easy
July 15, 2024

Quick and easy. After checking a number of on line book sellers Alibris offered the best price for the door I wanted.

Date of experience: July 5, 2024
New York
1 review
0 helpful votes
Follow Karen X.
Unfollow Karen X.
Share Review
Report Review

Seller did great job
July 15, 2024

Book was in great condition, and the packaging was exceptionally well done.

Date of experience: July 5, 2024
Croatia
1 review
0 helpful votes
Follow M T.
Unfollow M T.
Share Review
Report Review

I bought a used book from the US to Europe. Soon after closing my order, I realized that the VAT charge would have to be paid on delivery (as opposed to an agreement with the authorities that allows the seller to collect VAT in advance so that the item can skip customs charging). This was less than 5 minutes after clicking "buy", but I could no longer cancel my order. Ok, not a big deal, but it would have been more convenient if I could have paid the VAT in advance.
The shipping happened super fast, but the tracking number only worked within the US. I didn't receive a tracking number for the second leg of the shipping (US to Europe).
Other than the above, the rest of my experience was great. The shipping took 3 weeks, as expected, and the book arrived well packed and in perfect condition.

Date of experience: July 5, 2024
California
1 review
0 helpful votes
Follow Meeta P.
Unfollow Meeta P.
Share Review
Report Review

Awesome 👌
July 15, 2024

Appreciate reasonable pricing and delivery of the book ordered.
Although there were some inscriptions, book was in great condition with no rips or dog ears.

Date of experience: July 4, 2024
California
1 review
0 helpful votes
Follow Thomas N.
Unfollow Thomas N.
Share Review
Report Review

Ordering was quick and easy
July 15, 2024
Updated review

Ordering was quick and easy. Thanks! Zit is almost routine, even tho I only order a couple of books a year.

Date of experience: July 4, 2024

I appreciate the simplicity and learning how to save...
July 20, 2023
Previous review

I appreciate the simplicity and learning how to save with the consolidated order.

Date of experience: July 19, 2023
Florida
1 review
0 helpful votes
Follow Ronald O.
Unfollow Ronald O.
Share Review
Report Review

Smooth shopping experience
July 15, 2024

Smooth shopping experience. Thank you for the low prices!d

Date of experience: July 4, 2024
Texas
2 reviews
3 helpful votes
Follow Denise A.
Unfollow Denise A.
Share Review
Report Review

Thank you, Alibris!
July 15, 2024
Updated review

Alibris had the books I desired at a great price. They were received within a few days!

Date of experience: July 4, 2024

It has been a great experience shopping here
February 2, 2022
Previous review

It has been a great experience shopping here. The book I wanted was in stock and was a reasonable price.

Date of experience: February 1, 2022
New Jersey
1 review
0 helpful votes
Follow Adele F.
Unfollow Adele F.
Share Review
Report Review

Taken aback that the shipping cost so much more than the cost of the actual books, but I'm looking forward to reading the books nevertheless.

Date of experience: July 4, 2024
Pennsylvania
1 review
0 helpful votes
Follow Judith M.
Unfollow Judith M.
Share Review
Report Review

Alibris is a small company
July 15, 2024

Alibris is a small company - not a huge money-grubbing behemoth like Amazon. I've been boycotting Amazon for many years and getting all my used books from Alibris! It's been great! JKMc, DE

Date of experience: July 4, 2024
Georgia
1 review
0 helpful votes
Follow John E.
Unfollow John E.
Share Review
Report Review

Great selection
July 15, 2024

Great selection. Thank you, ALibris. My independent, neighborhood bookstore recommended I try you.

Date of experience: July 4, 2024
Arizona
1 review
0 helpful votes
Follow Carol K.
Unfollow Carol K.
Share Review
Report Review

Unhappy. Sent the wrong book to me.
July 15, 2024
Updated review

I received my order but it was the wrong book. This is now my 3rd attempt to explain & have someone contact me from your company. Instead I receive a plain, generic question when that is not my case. I've sent the book back to the seller, which they received on 6/26/24, & I am still waiting for them to either give me my money back or give me the correct book. I really want the book & someone to contact me.

Date of experience: July 4, 2024

Pretty easy
August 11, 2022
Previous review

Pretty easy. It would be better if there were actual pictures of the books.

Date of experience: August 11, 2022
California
1 review
0 helpful votes
Follow Sharon W.
Unfollow Sharon W.
Share Review
Report Review

The website is easy and clear to navigate
July 15, 2024
Updated review

The website is easy and clear to navigate. The directions are clear and easy to follow. The inventory is great!

Date of experience: July 4, 2024

So easy and very clear
July 12, 2024
Previous review

So easy and very clear. You always have a great selection and have a very user-friendly website. Always look forward to shopping on here.

Date of experience: July 1, 2024
Minnesota
1 review
0 helpful votes
Follow Adele K.
Unfollow Adele K.
Share Review
Report Review

WISH SHIPPING WAS CHEAPER OR THERE WAS A RULE--like if you spend more than $100 your shipping should be less than $50 at least.

Date of experience: July 4, 2024