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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Lots to choose from. Just purchased a book I couldn't fine any where else. Fast and not to bad shipping cost.
Always have great service from Alibris! Look forward to the next purchase.
Always a good experience with Alibris buying books, DVRs and CDs.
Great experience. It's always good to find books online. Way to many bookstores are closing.
You can find rare titles at good prices on this website, but they never show pics of the books.
Shipping is way too high but the selections are good. Lots of different authors and genres. The fact that it costs double to ship as what the order is worth is highly disappointing.
The cart was not available on my iPhone. When it finally appeared, I was not able to review my order before payment.
I logged on using my iPad ad was able to complete my order.
Never before haveI had an issue ordering using my iphone
Quick and easy. After checking a number of on line book sellers Alibris offered the best price for the door I wanted.
Book was in great condition, and the packaging was exceptionally well done.
I bought a used book from the US to Europe. Soon after closing my order, I realized that the VAT charge would have to be paid on delivery (as opposed to an agreement with the authorities that allows the seller to collect VAT in advance so that the item can skip customs charging). This was less than 5 minutes after clicking "buy", but I could no longer cancel my order. Ok, not a big deal, but it would have been more convenient if I could have paid the VAT in advance.
The shipping happened super fast, but the tracking number only worked within the US. I didn't receive a tracking number for the second leg of the shipping (US to Europe).
Other than the above, the rest of my experience was great. The shipping took 3 weeks, as expected, and the book arrived well packed and in perfect condition.
Appreciate reasonable pricing and delivery of the book ordered.
Although there were some inscriptions, book was in great condition with no rips or dog ears.
Ordering was quick and easy. Thanks! Zit is almost routine, even tho I only order a couple of books a year.
I appreciate the simplicity and learning how to save with the consolidated order.
Smooth shopping experience. Thank you for the low prices!d
Alibris had the books I desired at a great price. They were received within a few days!
It has been a great experience shopping here. The book I wanted was in stock and was a reasonable price.
Alibris is a small company - not a huge money-grubbing behemoth like Amazon. I've been boycotting Amazon for many years and getting all my used books from Alibris! It's been great! JKMc, DE
Great selection. Thank you, ALibris. My independent, neighborhood bookstore recommended I try you.
I received my order but it was the wrong book. This is now my 3rd attempt to explain & have someone contact me from your company. Instead I receive a plain, generic question when that is not my case. I've sent the book back to the seller, which they received on 6/26/24, & I am still waiting for them to either give me my money back or give me the correct book. I really want the book & someone to contact me.
Pretty easy. It would be better if there were actual pictures of the books.
The website is easy and clear to navigate. The directions are clear and easy to follow. The inventory is great!
So easy and very clear. You always have a great selection and have a very user-friendly website. Always look forward to shopping on here.
WISH SHIPPING WAS CHEAPER OR THERE WAS A RULE--like if you spend more than $100 your shipping should be less than $50 at least.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

