Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
An image of the actual book would be very helpful in saving time, and in making a decision between one copy and another.
Easy, fast, expansive selection of booksellers and titles.
Good options I saw and everything is at a cheap price which is good for a money saver like me
Easy to find all kinds of textbooks or books of any genre and this website has great deals on the products
As a french people the service needed to transport my order was very good
Found the book I wanted, price was good - shipping high but combined book and shipping in line with other sites - but everything you want is here!
The item I was looking for was easy to find and the the site worked well.
Found every book I needed to complete an author's collection.
The availability of my book choice and ease of using the website
I ordered CS Lewis's 8 Book Signature Collection (what was pictured and described) but received an older 6 book collection.
My professor reccomended a listing for a textbook I needed for her class. Usually, I'm wary about buying books online, but, everything worked out! I found the book used for about ten dollars rather than the 88 that the college sold it for. It arrived on time to the mailroom, and they followed my delivery instructions. Arrived in 2 days, with plenty of time before my class started, and in great shape.
It was easy to use the website to purchase a book and it came in a decent amount of time. Alibris had the book at a good price and I'm trying to avoid shopping on Amazon because Bezos is a Trump boot licker. I hope the owners of Alibris aren't either!
Quick service and good customer service. Recommend to everyone
Just discovered this site. Really good deals and free shipping, we shall see the quality.
Good. No problems. I don't like that I'm having to fill out this form with text.
All of my books arrived on time except for one which was delivered a few days after the days projected when I bought them.
"You don't have an account" but no way to create one until the entire shopping process is complete. Frustrating.
One of my top choices for hard to find books at reasonable prices.
Always a great choice for those hard to find items that are so expensive on other sites.
The shipping cost was almost half again the cost of the book. Not good.
It was fine. It's a store. Offered options. I chose. Now it is making me write this stupid review.
Best price for exactly what I needed. As described. Quick shipping. Will recommend and shop again and again.
Quick. Cheap. Good condition. I'm very happy with my book.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

