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Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.
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This website is easy to navigate. I found a book that was hard to find through ebay and amazon. Thank you so much!
First time I've used the company. Great prices, easy site. Would use again.
Very glad to find a book needed by a friend but not available elsewhere.
Always valid support when I need a non fiction book
Wide choice, service fast and reliable
Acceptale shipping times. Pity we cannot select any faster if desired
Perfect service, wide field of serch. Pity for prices: certain books are priced (not by Alibris of course) sky-high, giving no possibility to students or simple amateurs to ever buy them
We will see if the books arrive before saying too much. I lost faith in Alibris... but not every time. Sometimes it works
So far so good, but Alibris has failed to deliver a few times, so I stopped using it, even though I always got my money back when an item I ordered could not be found by the seller.
No information about how long books take to send from overseas suppliers
It was easy. I do not know though when my book will arrive, nor if it can be tracked with the mailing system provided. I have not been able to choose one.
This is about Order # 68427705-1. Please send the parcel in a way that it can be trackable. Please let me know the new mailing expenses.
I had to change my credit card number but the system did not give me an option NOT to save it for next time.
Each book needs a return to the box and input of the authors or alternatively the input of the book title. There isnt a gouping of books by the same author(s)
Would prefer a PayPal alternative and the Shipment sum earlier in this process. Else good.
Pick up some great bargains on Alibris - although watch out as shipping added on top - sometimes not cost-effective versus Amazon.
Just came here on a recommendation of "the kosher Amazon"
Excellent resource for books which are difficult to find. Will order again from Alibris.
It would help if the spaces where I type my info lined up correctly so I could see what I'd just typed, but otherwise, no problems
Excellent and clear system, as always a good experience with Alibris, which I come to through bookfinder.com
Excellent service; I look forward to delivery to Ireland, there are no customs restrictions on books!
Shipping price increased between selected copy on bookfinder and checkout; not so good; seems to be a new and unwelcome trend
Shipping cost increased between first look and checkout: not so good
Disappointed to have had a purchase cancelled, and the replacement more expensive
Got charged international shipping to send a book from Illinois to California!
All went well, though I think the estimated shipping cost of £2.99 for a hardback book from the USA to the UK will require some adjustment by the seller - it should be about £20-25.
It did not recognise my perfectly valid Visa debit card, so had to use the back-up Visa credit card instead - poor show there, otherwise OK.

