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Alibris UK Reviews Summary
Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.
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Checkout pages forced me to introduce again my address, even if nothing changed. It did not let me to place the order without doing that!
My 1st time with Alibris: I bought a book which the description clearly said "language: english". Got a book in German. I returned the item, got a refund. Decided to give them another chance.
2nd time: Bought the same book, this time with another seller from Alibris. Again, the description said "language: English". Received a book in German again. Their lack of disorganization is insane.
After 2 failed purchases I will never again lose my time with Alibris. Never buying again.
I love Alibris! I'm from a country in the European Union and Alibris allows me to find affordable English books that I wouldn't be able to find otherwise.
It may be difficult to deliver every order on time due to COVID-19, but Alibris is still client-oriented. I appreciate their effort to keep the good work during this difficult time. Thank you!
I didn't realise the shipping was going to be so expensive and i thought if i bought from the same shop there may be some sort of bundle discount
Quick and easy to understand, what more could one ask for.
How can I judge the shopping experience until I receive my order?
Once you find your way around, becomes straightforward
Simple and smooth so far! Good selection of books and I could see the cost in my own currency, SEK, which was nice!
It wasn; t immediately clear how to cancel credit card details for my cancelled card which came up automaticallyI had to fill in my new credit card details about four times before it seemed to register. Quite frustrating.
Fiddly check out paid before i doubled checked things
I took some minutes to understand that alibris.co.uk and alibris.com is the same website.
Please enable payment by paypal. Some book descriptions are too vague about their condition.
I put my first choice in the basket and then it vanished. I am not sure if this site operates in real time. Hence the four stars.
Admittedly an elderly publication but could not find a way to ensure a British bookseller, everything apart from one was in USA while I had the patience to search for alternatives. So I had to select the only UK seller I could find. I might have selected that one anyway, the thing is I could find no-one else or any way to skip all the USA entries - usually there is 'by country' filter, but that seemed to be missing also. ML
Not sure where ******* comes in my address? This should be deleted
I would have preferred to know if my order was going to be shipped direct. I'm in the EU, the seller is in the USA, and I would not want to incur UK charges since that doesn't seem necessary.
My first order with you so far so good let's wait and see...
It was good, but I wanted a way to only look at products shipping from my country. If this option is available, it wasn't clear where.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members