Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Alibaba

Alibaba

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibaba?
grey stargrey stargrey stargrey stargrey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

Canada
1 review
5 helpful votes
Follow B G.
Unfollow B G.
Share Review
Report Review

NOT EVEN WORTH (1) STAR. HORRIBLE EXPERIENCE. 60 DAYS AFTER ORDER GOODS STILL IN TRANSIT ACCORDING TO THEIR CAINIAO TRACKING SITE, WHICH IS USELESS. AFTER A DOZEN EMAILS & THREAT OF LEGAL PROCEDURES, THEY HAVE AGREED TO REFUND. (STILL TO COME...)
STAY AWAY FROM THIS COMPANY.

Date of experience: August 30, 2017
Colorado
1 review
7 helpful votes
Follow Steve R.
Unfollow Steve R.
Share Review
Report Review

I ordered 4,000 silicone wristbands. Order said 4 colors. The supplier sent me an image and the colors looked right on my screen but the black was actually a navy blue. The supplier said they made a mistake but I had said the image looked good. I had ordered trade assurance from alibaba and opened a claim stating I asked for black. They said that I should have known the color codes and that it was my mistake. They don't allow you to leave reviews of the suppliers and they don't follow through with protecting the buyers.

Date of experience: August 23, 2017
Illinois
1 review
9 helpful votes
Follow rainier L.
Unfollow rainier L.
Share Review
Report Review

Member Since: Feb, 2014
Posted 18 Aug 2017 06:52
Seller keeps telling me tht my package will arrrived next week without a tracking number. I never received that I've ordered.

Western Union Payment Information:
FIRST NAME: Shengfei
Last name(Surname): Wei
CITY: SHENZHEN
PROVINCE: GUANGDONG
COUNTRY: CHINA
ZIPCODE: *******
Tel: **************
Add: 2/F Block 1, Wanjun Commercial Bldg, Baoxing Road West, Baoan District Shenzhen, China

Date of experience: August 18, 2017
Senegal
1 review
5 helpful votes
Follow Khady T.
Unfollow Khady T.
Share Review
Report Review

They "closed" a transaction then asked for my ID, bank statements and pics of credit cards. They refunded my money, however o have gut feelings that something is not right.
For their defense, i bought items there before without any issue.

Date of experience: August 16, 2017
Maryland
1 review
5 helpful votes
Follow nikki b.
Unfollow nikki b.
Share Review
Report Review

Alibaba is a SCAM!
August 16, 2017

I purchased 3 shirts and only received 1 shirt. Ive contacted the seller and he informed me that my shirts were on its way, but i never received my last 2 shirts. I contacted the seller a couple of times and he never responded. I did the live chat and they did nothing. So now im out my money and my shirts. Dont buy from alibaba! You just dont know if you will be scammed out your money or not.

Date of experience: August 15, 2017
Sweden
1 review
6 helpful votes
Follow Hells a.
Unfollow Hells a.
Share Review
Report Review

Fishing gears
August 14, 2017

Company
Hunan Original-Tech Co., Ltd
Adress
3205, Bldg. 2, Fujishiji Garden, Purui Road, Wangcheng Dist. Changsha Hunan CN

This $#*! company be very carefull with out there. They write all cnc aluminum reels but send you wrong reels and plastic ones. They never answear back with wrong busdniess and theres friend contact you and said my friend was new. So this $#*! company gona stole your money to

Date of experience: August 13, 2017
Canada
1 review
9 helpful votes
Follow KWABENA N.
Unfollow KWABENA N.
Share Review
Report Review

Alibaba took money from my mastercard and never shipped me the goods. When i contact them through their chat site, They refuse to refund my money into my credit card. Everybody should be carefull. Alibaba is a scam

Date of experience: August 13, 2017
RU
1 review
7 helpful votes
Follow Giannos k.
Unfollow Giannos k.
Share Review
Report Review

They are TOTALLY unprofessional! I was order and paid immediately 21 pieces of lighting boxes and I was waiting more than 3 months to send them to me and on our email conversation they said that i would have them with in 20 days, after a lot of emails from me finally they sent them, when the boxes arrived where very bad quality and without the appropriate equipments in order to install them! I have payed more than 1000 euros to buy them on 16/04/16 and I am still waiting from them to send me the stuffs! Nobody cares about the customer only for the money.

Date of experience: August 13, 2017
Australia
2 reviews
6 helpful votes
Follow Alex G.
Unfollow Alex G.
Share Review
Report Review

NEVER BUY GOODS FROM FOSHAN SODO DECORATIVE MATERIAL TECHNOLOGY CO,. LTD
Absolutely not acceptable quality of order not match to sample received
Julie (Skype ID Julie. Zhangyan1) is not honest sales person

Date of experience: August 11, 2017
Connecticut
1 review
7 helpful votes
Follow Screwed C.
Unfollow Screwed C.
Share Review
Report Review

Mega Impex of Pakistan sent me my order two months late. After they received my payment in full, Haroon Amjad, tried changing the price and said he would lose his job if I didn't pay more. He then lied about the shipping dates multiple times. There were other things that he lied about, but I won't waste your time. To cut to the chase, when I received my product, I was very disappointed. The jeans were not 100%denim as advertised. They were not the right wash, nor were they the right style. I ordered flares and received skinny jeans. When I filed my complaint on Alibaba, they responded and said that they would give me two business days to show more evidence that I did not receive what I was promised. They ended up closing the complaint after only one day! I was going to upload more evidence today but they prematurely closed the case. Do not trust Gold Supplier status. It just means that they actually are a company; Alibaba will not help you when you get screwed. Mega-Impex of Pakistan is not to be trusted and frankly, neither is Alibaba. (I had tried searching reviews for this company prior to sending them a payment but could not find anything- it's because Yelp and Google Reviews don't seem to allow you to review a Pakistani company).

Date of experience: August 11, 2017
Canada
3 reviews
8 helpful votes
Follow Karine C.
Unfollow Karine C.
Share Review
Report Review

STARTED WITH SHIPPING COST AT 180.00 USD FOR PALLET OF 194 KLIOS AND WAS CHARGE TO GET BILL OF LADING FUEL SURCHARGE AND DEAVANING FEES OF 160.00 USD FOR A TOTAL OF 340.00 USD FOR A 194 KILOS BY TIME WORLD EXPRESS LTD (TOTAL RIP OFF) HAPPY LIFE SHA. FTING THE PLA.NET

M. A. D. E IN C. H. I. N. A

Date of experience: August 7, 2017
California
1 review
9 helpful votes
Follow Baha A.
Unfollow Baha A.
Share Review
Report Review

Horrible company
August 4, 2017

I bought $2000 worth of LED rope lights to test one of the suppliers on Alibaba.
They claimed they are the manufacturer, found out they were not.
They shipped me the cheapest close out+ damage goods they could find and when it came to using the Alibaba's "trade assurance", found out it is nothing but empty promises.
Stay away from Alibaba and it's claim of trade assurance.

Date of experience: August 4, 2017
KR
1 review
9 helpful votes
Follow ail w.
Unfollow ail w.
Share Review
Report Review

If any company is looking for plastic or rubber product in Alibaba.
Don't contact this company, they'll steal your product and package design and show them and sell them to other companies.
We're one of the victims.

Date of experience: August 4, 2017
Georgia
1 review
7 helpful votes
Follow dan a.
Unfollow dan a.
Share Review
Report Review

Total ripoff
August 2, 2017

I got scammed about three years ago on alibaba.com website has alot of scammers on it I tried to buy some cologne scammers even had a fake price list all set up I was new so I trusted this site but after I transferred my money I knew I got scammed this website should be put out of business the whole site are full of frauds

Date of experience: August 2, 2017
Gibraltar
11 reviews
76 helpful votes
Follow ivan v.
Unfollow ivan v.
Share Review
Report Review

This website is a thieving and scamming company please do not order anything from this website you have been warned before hand

Date of experience: July 28, 2017
Canada
1 review
8 helpful votes
Follow mustapha m.
Unfollow mustapha m.
Share Review
Report Review

Aliexpress stole my money. I bought a cellphone, it was a garbage, was not unlocked, like they said, looks reel in the pictures, i send it back to the seller and i didn't receive my money back. I contact customer service many time, but every time they lie and said that they gonna help me in two days but never had a answer from them.its to much to give them 1 star

Date of experience: July 24, 2017
GB
1 review
8 helpful votes
Follow Stuart W.
Unfollow Stuart W.
Share Review
Report Review

Ordered a Gopro Hero 5 alloy casing from Ju-Bo's Town on Alibaba. They asked to be paid direct by Paypal which I did. They sent the wrong item, nothing like the one they advertised.

I advised the seller of this... nothing. I have mailed multiple times... Nothing, Nil, Nada Zilch, simply no response, 2 months later I have given up. Alibaba wont do anything, their customer service live chat is total shat, they don't understand basic English, and just keep repeating 'they are there to help'

I will never again buy from this scam site, with their scam sellers, Ebay all day for me.

Stuart

Date of experience: July 21, 2017
Japan
1 review
7 helpful votes
Follow Mohan a.
Unfollow Mohan a.
Share Review
Report Review

Dont buy from SZ Yuan Tai Whole Furniture Productioncompany.
The show us a model of shop cabinet and we agreed on picture and after its done was completely different. We said we want exactly as picture so they made as picture n they show us the pictures... was ok, when the items arrived we found out there is no front doors for the cabinet and they claim that the drawing they sent after I paid didnt have front glass... I never thought they draw front glass in drawings... and the payment was in picture... be aware that Alibaba closed the case n we had to thraw away cabinets costed us 8000$ in garbage as our shop should have front glass and the companies in my country refused to adjust it for cheap.
Alibaba the trust thing is alie... they will just go for the company cuz they r golden supplier and they pay monthly fees and they dont wanna lose their customers.
DONT BELIEVE ALIBABA WILL PROTECT YOU IF you get scamed by their customers.

Date of experience: July 19, 2017
Australia
1 review
10 helpful votes
Follow Clary P.
Unfollow Clary P.
Share Review
Report Review

They have Fake photos copied from other site and false description of their products, they dont feel bad trying to sell something that is not the same product at what they have on their website and the description is definitely all lies, just to make a sale they will lie and not feel guilty about it at all, and when the products arrived, you will get a shocked of your life, it doesnt look anything like the photo on their website and the description is all a lie and false, and I reported them on Alibaba for misleading and deception and they didnt do anything not even a respond on saying they will look into it, I asked them to explained why did you send me a product that is different from the product I originally ordered and they said oh we dont know its the manufacturing company's fault OMG I was so mad, and to get some money back from them is like drawing blood from a stone, never again, so many Alibaba suppliers does this kind of dishonest transactions wasting your, money, time and energy, amazing how they can get away with this kind of dishonest behaviour. Bad Karma to all of them. Taking advantage of Good honest hard working people

Date of experience: July 14, 2017
Japan
1 review
8 helpful votes
Follow Kevin g.
Unfollow Kevin g.
Share Review
Report Review

+93 78 543 5248
July 6, 2017

This number+93 78 543 5248 this guy is really fake. Please don't send any money to this guy or purchase anything from him or Alibaba.com. This site is fake. I lost my money with this guy. He would be telling its 100%trade assurance I give you and I will refund your money If you didn't get the product. By this fuucker doesn't and this site is a $#*!. Please don't ever buy here.

Date of experience: July 5, 2017

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
See all photos