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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Alibaba is a very trusted e-commerce and have tight policy. There are many choices of product and various suppliers that has high quality
The Trade Assurance order and contract make it easier to feel confident about shopping from a foreign country.
So much tools to work at our best. Trade assurance is a safe spot in a jungle of uncertainties. Will definitely use this bridge across countries again.
I got nothing much to say. It was just a wonderful trading experience. I loved it. My communication with the supplier was so great & everything was done just right on time.
Ótimo boa empresa e vendas excelente e entrega dentro do prazo estipulado na negociação. Segunda compra feita pelo site
I got the saw 22. 3. 2019. I think the price (100 e) of the saw can be lower and the transporting costs (70 e) too. The taxes was about 70 euros. But the saw works well. I have not worked with saw, I only looked it runs well.
I made my first order for samples on Alibaba and I am fully satisfied. My supplier was super nice, super friendly and super helpful. It was an amazing experience getting to see your own clothes being made and on top of that with such friendly people. 10/10
Your service is great. I'm glad to use the service from you. Sincerely hope that we will use good service. From you again.
I have done business with this company for over 20 years. The customer service is what keeps me coming back. This order had 1 issue and my rep Yoyo gladly helped me right away and resolved my issue. What's app made it easy for Yoyo and me to communicate and work out my issue.
DESDE QUE USO ALIBABA MI VIDA HA CAMBIADO PUEDO OBTENER PRODUCTOS DE MUY BUENA CALIDAD HASTA DONDE ME ENCUENTRO Y PUEDO SURTIR A TODAS LAS PERSONAS DE MI PAIS PARA SATISFACER SUS NECESIDADES DE PARTES DE BICICLETA
The web site can be a little overwhelming with information but once you get used to it Alibaba is one of the best online ordering sites
I received 20,000 defective packaging bags. The bags tear is chucks and the foil material delaminates from the plastic. I have submitted pictures and videos of the defective bags and even took pictures and videos of conforming bags to compare with. I finally found a vendor that can produce good bags. I sent them one of the defective bag and they commented on the substandard product. And still Alibaba will not honor the contract. Disgusting!
Good shipping time, suppliers sometimes ship wrong items but it is just one out of many. Quality is really good and very reasonable prices
I completely appreciate the courtesy I was given. I also appreciate the professional help and the no-hassle, quick transaction and delivery. I am thoroughly pleased!
The transaction was easy and goods arrived on time. Quality was good for the price. Item arrived in the UK fast.
All Good and very helpful. Ordering was easy, all communications went well, the order was sent on time and payment was easy. Many thanks.
Excelente trato y confianza a la hora del seguimiento compras y muy comprometidos con labor de seguridad del producto
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members