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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Australia
1 review
0 helpful votes
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Great
April 7, 2019

Quick process, great customer service, informed on each process of my order. Will be doing business with you again.

Date of experience: April 5, 2019
Minnesota
1 review
0 helpful votes
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Excellent Experience Overall
April 7, 2019

I had an exceptional experience on Alibaba and would highly recommend this site to anyone who inquired. Thank you very much for providing this service and many like these.

Date of experience: April 5, 2019
Oklahoma
1 review
1 helpful vote
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Great for my business!
April 7, 2019

I haven't been using Alibaba.com very long, and have had some struggles finding my way around the site. But I am learning. It gets easier every day to find what I need. I just wish there was a cheaper way to ship the goods without it taking a very long time to receive. That may not be any of their faults tho.

Date of experience: April 5, 2019
Georgia
1 review
1 helpful vote
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I love Alibaba!
April 7, 2019

I am very satisfied with my experience with Alibaba. I received 2 product samples from 2 different manufacturers. I am very please with what I have received. Also, the customer service provided was the best!

Date of experience: April 5, 2019
GB
1 review
0 helpful votes
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Very happy with the service. Supplier was very helpful and parcel delivered before dead line. Many thanks

Date of experience: April 5, 2019
Canada
1 review
1 helpful vote
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Tiaras
April 7, 2019

Great service, no worries at all with my order. Communication was great and I will be using this site and services again. Thank you!

Date of experience: April 5, 2019
South Carolina
1 review
1 helpful vote
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Website navigation
April 7, 2019

Alibaba has so much information at hand that its difficult to navigate. It took me longer than it should have because of my inexperience. Hopefully, the next couple of orders will be easier.

Date of experience: April 5, 2019
Mexico
1 review
0 helpful votes
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Comentario
April 7, 2019

Es una empresa que he encontrado lo que he necesitado, en algunas ocasiones me ha costado obtener el precio adecuado, pero lo he conseguido

Date of experience: April 5, 2019
Texas
1 review
0 helpful votes
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Very Good Business
April 7, 2019

Easy and trustworthy customer, alibaba is a good business site for purchasing of good quality products

Date of experience: April 5, 2019
India
1 review
0 helpful votes
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The seller is awesome and very professional. Shipment reached on time, product quality is up to my expectation.
I am really looking forward doing many businesses near future with Alibaba.

Date of experience: April 5, 2019
Missouri
1 review
1 helpful vote
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Very Nice
April 7, 2019

When their's two languages involved communication is sometimes challenging. However, Alibaba and the supplier were wonderful.

Date of experience: April 5, 2019
Florida
1 review
0 helpful votes
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I used to be nervous..
April 7, 2019

.. But I just got my first order and everything about it went smooth. It's a bit nerve-wracking ordering from a site that hosts a number of companies likely halfway around the world from you, but after this first order went so well, I'm likely to do it again. :)

Date of experience: April 5, 2019
Canada
1 review
0 helpful votes
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Great fast service easy payment
April 7, 2019

Great service, very polite, informative, helpful, good product, good price, fast shipment. Nancy was very good answering all questions and helping after the product arrived too.

Date of experience: April 5, 2019
GB
1 review
0 helpful votes
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THANKS
April 7, 2019

Excellent item at a reasonable price. Arrived without delay.
Great communication. A pleasure to do business with.

Thank you.

Date of experience: April 5, 2019
Canada
1 review
0 helpful votes
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All good
April 7, 2019

I cant complane good expiriance all whent as promised ************************************************************************************************************************************************************************************************

Date of experience: April 5, 2019
Cote D'ivoire
1 review
0 helpful votes
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Sample order
April 7, 2019

All went smoothly. The courrier service firstly missed the package. The supplier did the needful to locate it and make it reaches me as quick as possible

Date of experience: April 5, 2019
Japan
1 review
0 helpful votes
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Hobby parts supplier
April 7, 2019

I buy quality parts and redistribute to markets mostly in Japan, mostly for the hobby sector. I'm looking for honest vendors who openly discuss points of quality vs. quantity. I believe in a win for the manufacturer, win for the vendor and win for the consumer policy.

Date of experience: April 5, 2019
Texas
1 review
1 helpful vote
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Owner
April 7, 2019

Excellent! Nice having Trade Assurance!
The transaction was trouble free and the product was excellent!

Date of experience: April 5, 2019
Canada
1 review
0 helpful votes
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Wine Cups
April 7, 2019

I was desperate to find this product for a charity hockey tournament and could not find local suppliers who could meet my requirements. A very simple search on Alibaba put me in contact with an excellent, friendly and skilled supplier and the entire experience was wonderful from that point forward!

Date of experience: April 5, 2019
Washington
1 review
0 helpful votes
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Easy to do busy with, very helpful and quickly answered all my questions. Followed up on the shipment before and after delivery. Looking forward to placing additional orders soon.

Date of experience: April 5, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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