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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Chile
1 review
0 helpful votes
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Good
April 11, 2019

All very safe and calm! I always go to buy in alibaba gives a lot of security and that I'm in Chile, you can buy quiet you will not regret just see the scores of sellers

Date of experience: April 10, 2019
AE
1 review
0 helpful votes
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Okay
April 11, 2019

The shipping was fast and on time. They didn't pay attention to the small details such as the lines on the watch. It is different than the photo they showed me. Other than that the watches are okay.

Date of experience: April 10, 2019
GB
1 review
2 helpful votes
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Alibaba
April 10, 2019

Easy to use.
Items bought so far came in good condition and are what I had ordered.
Easy to communicate with the suppliers and they are always willing to assist.

Date of experience: April 10, 2019
Canada
1 review
0 helpful votes
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Good Prices But lots of Junk Mail
April 10, 2019

Great for prices, site is a bit hard to navigate, they send too many junk mail emails. But besides that it does the trick.

Date of experience: April 10, 2019
Canada
1 review
0 helpful votes
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This company should be very proud of their employees and products offering great prices fast service and excellent communications!

Date of experience: April 10, 2019
Spain
1 review
1 helpful vote
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Very satisfied
April 10, 2019

High quality products, fast delivery, professional team.
Fully recommended!

It is easy to communicate and find products and suppliers.
You feel safe at all times, all very well organized to ensure the good experience of the client

Date of experience: April 10, 2019
Thailand
1 review
0 helpful votes
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It very easy to find good product from good supplier it make my business growth i'm very happy from alibaba

Date of experience: April 10, 2019
New Hampshire
2 reviews
0 helpful votes
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I wanted to buy a part for the advertised price, the seller then changed the price to much higher. I contacted customer service and they just refused and gave me a runaround even after i showed evidence of the fact.

Date of experience: April 10, 2019
GB
1 review
0 helpful votes
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Wheels
April 10, 2019

Excellent service and speedy delivery, good communication with seller and would use the company again. Alibaba did well

Date of experience: April 10, 2019
Norway
1 review
0 helpful votes
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Manager
April 10, 2019

Good products and good support when our company done import of red light therapy lamps. Thank you to Wendy.

Date of experience: April 10, 2019
Spain
1 review
0 helpful votes
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El seguro lo vale
April 10, 2019

Si alguien duda de una envió mediante alibaba aunque el precio este ubicado en EXW y tengas que hacerte cargo del pago de aduanas, no tendrás problemas con tu envío en absoluto.

Date of experience: April 10, 2019
Indonesia
1 review
0 helpful votes
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Confidence in buy
April 10, 2019

A good reference with variety of options from sellers make alibaba a good place to buy products online.

Date of experience: April 10, 2019
New Zealand
1 review
1 helpful vote
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Awesome work
April 10, 2019

Awesome person to deal with and order was checked and process at every step of way. Very Professional approach to his clients. Thank you so much I really appreciated you service.

Date of experience: April 10, 2019
Germany
1 review
0 helpful votes
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Ceramic Coaster order
April 10, 2019

Great expierence in finding suppliers and build a communication via alibaba messanger.
Also great experience with alibaba trade assurance and rating the supplier.

Date of experience: April 10, 2019
California
1 review
0 helpful votes
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Excellent First Time Transaction
April 10, 2019

You best believe I had a lot of anxiety and questions as a first time buyer on Alibaba. However, I was greeted with eager sales rep that not only answered my questions but were willing to take their time to walk me through the process of placing my first order. Overall, i'm very pleased.

Date of experience: April 10, 2019
Costa Rica
1 review
1 helpful vote
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The best!
April 10, 2019

First time using Alibaba and it went beautifully. I expect to be coming back soon for more products I want to manufacture.

Date of experience: April 9, 2019
Louisiana
1 review
1 helpful vote
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Super happy!
April 10, 2019

Items were of good quality, but did not like the surprise "duty/taxes" fee that had to be paid to receive my shipment, $389!

Date of experience: April 9, 2019
New Jersey
1 review
1 helpful vote
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Great and fast service
April 10, 2019

My experience was very positive! Placing an order was so fast and easy, I am now using Alibaba for all my sourcing needs!

Date of experience: April 9, 2019
Australia
1 review
1 helpful vote
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V good serivice
April 10, 2019

Good communication, shipping was quick, products are fine, will order again. Always had no issues with ali baba, very good deals on good products

Date of experience: April 9, 2019
Australia
1 review
0 helpful votes
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Satisfied with service and product. I will definitely be ordering again. Professional and efficient service provided.

Date of experience: April 9, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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