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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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All very safe and calm! I always go to buy in alibaba gives a lot of security and that I'm in Chile, you can buy quiet you will not regret just see the scores of sellers
The shipping was fast and on time. They didn't pay attention to the small details such as the lines on the watch. It is different than the photo they showed me. Other than that the watches are okay.
Easy to use.
Items bought so far came in good condition and are what I had ordered.
Easy to communicate with the suppliers and they are always willing to assist.
Great for prices, site is a bit hard to navigate, they send too many junk mail emails. But besides that it does the trick.
This company should be very proud of their employees and products offering great prices fast service and excellent communications!
High quality products, fast delivery, professional team.
Fully recommended!
It is easy to communicate and find products and suppliers.
You feel safe at all times, all very well organized to ensure the good experience of the client
It very easy to find good product from good supplier it make my business growth i'm very happy from alibaba
I wanted to buy a part for the advertised price, the seller then changed the price to much higher. I contacted customer service and they just refused and gave me a runaround even after i showed evidence of the fact.
Si alguien duda de una envió mediante alibaba aunque el precio este ubicado en EXW y tengas que hacerte cargo del pago de aduanas, no tendrás problemas con tu envío en absoluto.
A good reference with variety of options from sellers make alibaba a good place to buy products online.
Awesome person to deal with and order was checked and process at every step of way. Very Professional approach to his clients. Thank you so much I really appreciated you service.
Great expierence in finding suppliers and build a communication via alibaba messanger.
Also great experience with alibaba trade assurance and rating the supplier.
You best believe I had a lot of anxiety and questions as a first time buyer on Alibaba. However, I was greeted with eager sales rep that not only answered my questions but were willing to take their time to walk me through the process of placing my first order. Overall, i'm very pleased.
Items were of good quality, but did not like the surprise "duty/taxes" fee that had to be paid to receive my shipment, $389!
My experience was very positive! Placing an order was so fast and easy, I am now using Alibaba for all my sourcing needs!
Good communication, shipping was quick, products are fine, will order again. Always had no issues with ali baba, very good deals on good products
Satisfied with service and product. I will definitely be ordering again. Professional and efficient service provided.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

