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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was very easy to submit an RFQ, send/receive messages from suppliers and to order samples. I recommend using both the web app and the mobile app.
Los productos son de buena calidad compatible en el mercado internacional y si puedo recalcar que hay que mejorar un los sistemas logísticos para envíos de mercaderías urgentes pues son muy elevados los costos. Saludos desde Perú.
This is the first time I buy from Alibaba.
I'm still learning to navigate the site.
So far, nothing to complain about. Very professional and excellent service.
Thank you
I call the website to check from every supplier before he published on the website, to make every buyer very comfortable from any supplier before he contact him
Fantastic experience! Jenna was great to work with. She was very professional and extremely responsive. The jerseys we got were of great quality! I would definitely do business with them again.
Very good communication, very good help in choosing the sizes and very helpful in the the process in total. Will certainly buy from again, and I'm even planning my next order as i'm writing this review.
The item arrived in a good carton box in a timely manner. The product is high-quality and very nice. I really Like it!
My experience with alibaba has always been excellent. Its not my first time to use Alibaba. I have used them before when I wanted a generator.
Thank you
Thanks to Alibaba, Eli Hair and Joney for a wonderful service from choosing the hair to delivery everything was on point.
The product of excellent quality. Very responsive sales manager. Received the goods quickly and in excellent condition.
It was a pleasure to do business!
Ceramic rods of this Great product, perfect communication, many thanks!
The service is very quick and the products are good qualities. Really recommend alibaba for international transaction
With no experience but a clear idea, we nervously began this transaction. Clear communication and advice allowed us to end up with a product that was perfect! Thank You
My experience have truly reach high levels. Great customerservice, easy to use and find what you need for your company. Everything is made in a way to give the customer and the seller a high standard plattform to work on and get new contacts and make deals.
The supplier is always good and on time response to every question. The machine and parts quality is top brand. Fully satisfied with the quality and service
I have been trading through Alibaba for some time now and I can say it's secure, reliable, and life changing.
I order molybdenum and tungsten wire is not the first year from this seller. All satisfied! Order molybdenum and tungsten wire is not the first year from this seller. All satisfied!
I feel great satisfaction with the product.
This product is of high value when compared to price and performance.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members