Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Alibaba

Alibaba

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibaba?
grey stargrey stargrey stargrey stargrey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Steve B.
Unfollow Steve B.
Share Review
Report Review

Great Service and Communication
April 18, 2019

I found a supplier very quickly and was able to have custom parts manufactured very quickly with very high quality.

I am very satisfied!

Date of experience: April 16, 2019
Louisiana
1 review
0 helpful votes
Follow Zinc J.
Unfollow Zinc J.
Share Review
Report Review

Amazing customer service
April 18, 2019

Ivy is amazing her customer service and shipping is A1. I order almost everyday very satisfied customer for life... I

Date of experience: April 16, 2019
Colorado
1 review
0 helpful votes
Follow Annita O.
Unfollow Annita O.
Share Review
Report Review

Good quality product. Great experience with the seller. Good communicator. Excellent service. Responds to inquires and disputes quickly. Looking forward to doing business in the future.

Date of experience: April 16, 2019
PG
1 review
0 helpful votes
Follow jay M.
Unfollow jay M.
Share Review
Report Review

Alibaba Experience
April 18, 2019

Fast, Easy and Secure. User Friendly Applications. Wide selection of supplier.
Friendly staff. We are using alibaba for almost 10 years now so far we all have a successfull cooperation from my supplier.

Date of experience: April 16, 2019
Georgia
2 reviews
0 helpful votes
Follow Fati H.
Unfollow Fati H.
Share Review
Report Review

Great service and beautiful hair
April 18, 2019

Great service and beautiful hair. It didn't take long to get my hair. I was told 2 days and it came on time.

Date of experience: April 16, 2019
Connecticut
1 review
0 helpful votes
Follow lora R.
Unfollow lora R.
Share Review
Report Review

Great!
April 18, 2019

Perfect order very happy beautiful doll will order from your company again fast shipping. Thank you so much.

Date of experience: April 16, 2019
Canada
1 review
0 helpful votes
Follow Novak A.
Unfollow Novak A.
Share Review
Report Review

All my questions were answered. I located the correct product. Customer service was very responsive and delivery was expedited. Would buy again!

Date of experience: April 16, 2019
GB
1 review
0 helpful votes
Follow Daniele M.
Unfollow Daniele M.
Share Review
Report Review

Fast
April 18, 2019

Great and fast service. Secure payment with an endless opportunity to find product.
Communication with supplier easy and clear.

Date of experience: April 16, 2019
AE
1 review
0 helpful votes
Follow Jassem D.
Unfollow Jassem D.
Share Review
Report Review

Very Good Product & Professional communication...

Delivery time was as said,

Reasonable price.

Helpful staff.

Date of experience: April 16, 2019
Mexico
1 review
0 helpful votes
Follow Raul B.
Unfollow Raul B.
Share Review
Report Review

Great page for business
April 18, 2019

It was a bit difficult to understand the purchase process but it is a great page to do business. I am very pleased

Date of experience: April 16, 2019
Texas
1 review
0 helpful votes
Follow Carlos K.
Unfollow Carlos K.
Share Review
Report Review

First order
April 18, 2019

My experience was wonderful from beginning to the end of the process. I will definitely do more business through Alibaba!

Date of experience: April 16, 2019
Germany
1 review
0 helpful votes
Follow Alexander Z.
Unfollow Alexander Z.
Share Review
Report Review

Super
April 18, 2019

Danke gerne wieder schnell unkompliziert bestelle gerne wieder zu empfehlen bis zu nächster Bestellung

Date of experience: April 16, 2019
Colombia
1 review
0 helpful votes
Follow Christian V.
Unfollow Christian V.
Share Review
Report Review

Excelente
April 18, 2019

Excelente todo, la atencion y respuestas en los mensajes, la entrega de mis productos fue de lo mejor a tiempo y todo muy bien

Date of experience: April 16, 2019
Hong Kong
1 review
0 helpful votes
Follow alex J.
Unfollow alex J.
Share Review
Report Review

Nil
April 16, 2019

Nilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnilnil

Date of experience: April 16, 2019
Israel
1 review
0 helpful votes
Follow Lilly I.
Unfollow Lilly I.
Share Review
Report Review

Fast communication, excellent service. At first I was afraid of suppliers from China, since I had never worked with China. But we will continue cooperation with this company.

Date of experience: April 16, 2019
California
1 review
0 helpful votes
Follow PJ L.
Unfollow PJ L.
Share Review
Report Review

Good communication about orders, willing to do business again, easy to order and track orders and payments

Date of experience: April 16, 2019
Germany
1 review
0 helpful votes
Follow Stephan Q.
Unfollow Stephan Q.
Share Review
Report Review

Great platform to reach out to hundreds of qualified suppliers. The time of reply is very quick.
It's very benefital to have the opportunity to set suitable filters when looking for suppliers. Thanks

Date of experience: April 16, 2019
AE
1 review
0 helpful votes
Follow Alex O.
Unfollow Alex O.
Share Review
Report Review

Good first experience
April 18, 2019

First order went very smoothly, goods arrived in excellent condition. Good communication with the seller - fast responses.

Date of experience: April 16, 2019
Washington
1 review
0 helpful votes
Follow Ken E.
Unfollow Ken E.
Share Review
Report Review

I was hesitant to purchase from a foreign supplier, but Alibaba's policies made it much safer. I was happy with experience.

Date of experience: April 16, 2019
Czechia
1 review
0 helpful votes
Follow Martin W.
Unfollow Martin W.
Share Review
Report Review

Martin Hvolka
April 18, 2019

6 years as filter specialist, 6 years alone... Seventh must be lucky one, I will stand on my own legs and first parts buying in this way goes fine, this gives me a power to goes next...:-)
Thanks to "I GAUGE TECHNOLOGY CO., LTD.'":-)

Date of experience: April 16, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
See all photos