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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
This company does not typically respond to reviews

Instant Feedback

202 reviews

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Mexico
1 review
0 helpful votes
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Safe and easy
April 30, 2019

Very good products and very good prices
Very safe and easy process to accomplish purchasing contracts.

Date of experience: April 29, 2019
PG
1 review
0 helpful votes
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As a new customer and someone who is new to make online purchase, i can truly say that i am very overwhelmed and satisfied with the service provided by Alibaba.com. I feel more reliable in choosing to order from this site.

Thank you for that.

Date of experience: April 29, 2019
Chile
1 review
0 helpful votes
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Shoes
April 30, 2019

I will continue working with these company, they very professional. High quality best service. All my customers love their shoes.

Date of experience: April 29, 2019
RU
1 review
0 helpful votes
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Карта работает прекрасно. Старый компьютер ожил! Молодцы Alibaba! Молодцы Alibaba! Молодцы Alibaba! Молодцы Alibaba! Молодцы Alibaba! Молодцы Alibaba!

Date of experience: April 29, 2019
Australia
1 review
0 helpful votes
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Easy and clear communication
April 29, 2019

My supplier was had clear communication and very professional.
So helpful when I asked for help and also to help resolve my other needs whenever possible. Thank you

Date of experience: April 29, 2019
Virginia
1 review
0 helpful votes
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This was my first experience with Alibaba, this vendor explained the process and worked with me to supply my order and the experience was great.

Date of experience: April 29, 2019
Australia
1 review
0 helpful votes
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Happy
April 29, 2019

Easy and fast happy will use again in the future for more purchases felt safe and confident with my order process.

Date of experience: April 29, 2019
Hungary
1 review
0 helpful votes
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I truly recommend Alibaba for everyone, who start an e-commerce business. It is safe and easy to use.

Date of experience: April 29, 2019
Texas
1 review
1 helpful vote
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Simple and easy
April 29, 2019

I order the product the process was smooth worry free. There was tracking available on every step of the way. Aliexpress is lot better then amazon.
I was highly impressed by the service

Date of experience: April 29, 2019
AE
1 review
0 helpful votes
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Good Service
April 29, 2019

Excellent but they have to verify the ordered goods before send. Because Customer spending money and purchasing at last if its not same material then waste of money.

Date of experience: April 29, 2019
TZ
1 review
0 helpful votes
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Very convinient
April 29, 2019

Very fast, and reliable way of doing online business, i will continue working through Alibaba,
Go go go go go go go go go Alibaba

Date of experience: April 29, 2019
Michigan
1 review
0 helpful votes
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Always Excellent
April 29, 2019

I always have a wonder experience on alibaba.com. I have had a relationship with the company since it opened many years ago. I just wish I bought some stock back then... haha!

Date of experience: April 29, 2019
Malaysia
1 review
0 helpful votes
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FLJ scooters
April 29, 2019

Communications with seller is pleasant & responsive. Shipper's delivery not as fast as expected. Faults in product need to rectify yourself.

Date of experience: April 29, 2019
NL
1 review
0 helpful votes
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Quick response to my questions, good price for the product, professional order processing, during transpot easy to follow with trace and track.
After installation we found out that the product is reliable for its work..

Date of experience: April 28, 2019
KR
1 review
0 helpful votes
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"It's a very good company"
April 29, 2019

1. Friendly reception.
2. Good quality.
3. Affordable price.
4. Custom made to your desired product
5. Scrupulous packing
6. Recommend other products besides your order

Date of experience: April 28, 2019
Hungary
1 review
0 helpful votes
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Perfect
April 29, 2019

Everything in order. The goods arrived in time.
The quality is excellent, in nice and decorative packing.

Date of experience: April 28, 2019
Australia
1 review
0 helpful votes
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Excelent service
April 29, 2019

I have received excellent service from RST, and they always provide prompt responses to any questions I have. Dispatch and shipping of parts is very fast. RST are a very easy supplier to deal with.

Date of experience: April 28, 2019
Canada
1 review
0 helpful votes
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Great Service
April 29, 2019

Alibaba has been a great platform to work from, have had no issues, everything has been straight forward. Will continue using in the future.

Date of experience: April 28, 2019
Australia
1 review
0 helpful votes
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Alibaba is best
April 29, 2019

Love the experience shopping in Alibaba. I will do my online buying from Alibaba after such a nice experience.

Date of experience: April 28, 2019
Ohio
1 review
0 helpful votes
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I love the fact that you have real reviews and the site is easy to navigate through. I always finding everything I need. The only thing that get me is the shipping. Overall everything else is great

Date of experience: April 28, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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