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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Illinois
1 review
0 helpful votes
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Very Happy With My Purchases
May 10, 2019

Awesome experience. Well Organized and very safe to deal with. I would highly recommend them to anyone. You will be happy with your purchase.

Date of experience: May 9, 2019
Costa Rica
1 review
0 helpful votes
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Muy buen
May 10, 2019

Muy buen servicio, variedad de oportunidad de negocios
Me gusta trabaja con ellos, veo que se interesa, por tener buena calidad y cantidad de proveedores

Date of experience: May 9, 2019
California
1 review
0 helpful votes
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My first order
May 11, 2019

Love the trade assurance approach. This is my first time ordering. Only took 3 day to go from china to usa. WOW! Vendor deserves highest rating. Great experience. Looking forward to doing many more orders.

Date of experience: May 9, 2019
Texas
1 review
0 helpful votes
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Easy to work with
May 11, 2019

Easy to find many different suppliers. You can search out wholesale prices for many different products.

Date of experience: May 9, 2019
California
1 review
0 helpful votes
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Great product and service
May 11, 2019

It was simple, quick, and accurate. Product arrived as described! I look forward to doing more business.

Date of experience: May 9, 2019
Indonesia
1 review
0 helpful votes
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Best site
May 10, 2019

Built some business network with some companies for years.
Great experiences and there are still a lot of goods waiting to connect.

Date of experience: May 9, 2019
KR
1 review
0 helpful votes
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First buy and fully satisfied.
May 10, 2019

Great transactions with good seller. I could get a many kind of heatsinks and fan from seller. And i hope to buy through Alibaba

Date of experience: May 9, 2019
Spain
1 review
0 helpful votes
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Buying bateries in K XD.
May 10, 2019

This is my second order with K XD, I am very happy with the quality of the batteries, with the service and help of Letitia Lee. If you have a problem or question with anything, they solve it very professionally and quickly.
10 Stars, for this brand.

I recommend this manufacturer and this seller to everyone, Letitia Lee is very professional and very good sales commercial.

Date of experience: May 9, 2019
Chile
1 review
0 helpful votes
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Great product and service
May 10, 2019

All as agreed and expected
Great product and good service
Patient and friendly supplier
Totally recommend

Date of experience: May 9, 2019
Texas
1 review
0 helpful votes
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Nice first experience
May 10, 2019

It was the first time to use Alibaba.
Payment method was a little confused but the seller was helpful.

Date of experience: May 9, 2019
Australia
1 review
0 helpful votes
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High stantard
May 10, 2019

The dealings with this company were very good. They answered all my many questions about their product without delay. I would order from them again.

Date of experience: May 9, 2019
GB
1 review
0 helpful votes
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Very professional service
May 10, 2019

Shipment came in right on time and product is exactly as it was on photo. Thanks for the service. I definitely recommend this service

Date of experience: May 9, 2019
New Jersey
2 reviews
0 helpful votes
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Trusted and quality products
May 10, 2019

Alibaba merchants are all from china and its a gateway to chinese merchandise for the goal competitive low prices and quality products. The process is smooth and communication between the buy and seller is constant. The only con is adjusting to China's time zone (for communication) but this is just part of business.

Date of experience: May 9, 2019
VE
1 review
0 helpful votes
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Very good option
May 10, 2019

Very satisfied with alibaba experience. First time buying and it is very confidence, very easy for non experience people.

Date of experience: May 9, 2019
Wyoming
2 reviews
0 helpful votes
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Service with quality
May 10, 2019

Quick and professional, timely response, quality product! That's all any business can ask for! We received goods faster than expected, and hand delivered by DHL. We plan on using Alibaba for future purchases.

Date of experience: May 9, 2019
Massachusetts
1 review
0 helpful votes
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Making Small business happy
May 10, 2019

Very useful, affordable and easy to navigate through. I like that I can see that the companies associated are checked for authenticity.

Date of experience: May 9, 2019
Saudi Arabia
1 review
0 helpful votes
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Excellent
May 9, 2019

I would like to thank you for the Good service and shipping on time good packaging flexible contacts with factory sales team Joyce Zhu

Date of experience: May 9, 2019
GB
1 review
0 helpful votes
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Superb
May 9, 2019

Great service and feel very safe when going through with an order, I really recommend this company. I have not got one bad thing to say about Alibaba.com. Safe, reliable, friendly.

Date of experience: May 9, 2019
Malaysia
1 review
0 helpful votes
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Manufacturer
May 9, 2019

Very easy to find a supplier. All the supplier lining up. Just have to choose the best price. It would be great if the pay later scheme is widen world wide

Date of experience: May 9, 2019
GB
1 review
0 helpful votes
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First major order
May 9, 2019

Went great, very easy communication, and goods came at a great price and good quality, Alibaba's site works well, albeit a bit clunky in places, but it does make the process of finding a manufacturer very straight-forward

Date of experience: May 9, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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