On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Overall, my first experience ordering from Alibaba was good. Most of the vendors I contacted replied quickly and most were professional. The supplier I purchased from was very helpful and professional.
Fantastic experience, took all my concerns about working with a Chinese company away. I would certainly recommend using the Alibaba guarantee service, it removed all worries about buying from a new company.
Great product and great to deal with. Extremely happy with my purchase and it will make a world of difference to my business
The merchandise arrived quickly and in perfect conditions, I recommend this company for the good service received
Its a good system to work with although I had some trouble with the messaging service through the alibaba message centre between my computer and ipad. Also the layout could be better.
All of transaction is good security and safe money. Recommend to buy product with best genius e-commerce trade platform
All perfectly.
This is my first order on this site.
Long waiting for receipt of order. The order arrived in Russia quickly, but the goods received only 19.07.2019. Delay: Russian mail logistics.
Nice experience, easy to use, easy to find stuffs.
Will use in future, and will recommend ppl to use alibaba.
Would highly recommend Kingbrite, and possible Meiju from what I've heard. Fantastic place to get cheaper lights!
I tried to create an account but something is wrong,.
It keeps telling me you have an account although I don't and when I try to access "the account" it says you don't have an account.
I wish you fix the problem and give me the opportunity to create A REAL ACCOUNT on Alibaba.
Thanks
Very professional, Online shopping for so many years, this is the first time I take it so seriously. I cherish uneasy mood with the phone staring at the screen, do not dare to start. I am afraid that once I speak out, the boss will think I am sucking up, is not to want to for that a few dollars of red envelopes, and afraid that my evaluation will mislead later Internet users.To write this review, I plucked up the courage to drink three beers before I felt confident. Remember the first time drink or to the first love vaunt of that day, today is the same mood, go all out, in order not to disappoint the boss to my expectation, I will be objective, fair, truthfully write down his evaluation: this is my happy online shopping, thank you!
I am very satisfied with Alibaba Service, because the purchase order was received OK and the communication with the provider was easy.
Costumer service is great very helpful
Costumer service is great very helpful
Costumer service is great very helpful
Costumer service is great very helpful
It is very easy to find a quality supplier if you know what you are looking for. The Trade Assurance is the best part!
Product was satisfactory. Packing was neat and orderly. Package arrived ahead of time. Colors were as described and pictured.
Supplier was very helpfull and profesional.
Willing to handmade batterypacks for me instead of tipical massproduction.
This is my first experience ordering through Alibaba. There was poor communication between Alibaba, my company and the supplier which made the process of getting the products to us on time slow. I would recommend that Alibaba play a bigger role in the beginning of the process and the end being that they have better communicators.
I love this biomat and has been using it almost daily to detox myself. It has 77 large jade stones and 70 tourmaline. The controller is easy to use. And I even have proton lights and PEMF in it.
The key chains were custom made with our logo and Alice Deng was fantastic to work with. She responded quickly and worked with us to get the end result we were looking for. The product we received was perfect! Thank you.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members