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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
This company does not typically respond to reviews

Instant Feedback

202 reviews

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RU
1 review
0 helpful votes
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Heat pump for the pool by photo
July 22, 2019

According to my photo I`ve got a concrete model. It`s if a doctor diagnosed you by photo.
Thank you.
Professional Work.

Date of experience: July 22, 2019
Australia
1 review
0 helpful votes
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BMX South Qld
July 22, 2019

Very happy with my order, quality of the product is very good and the order was on time. I look forward dealing with Alilbaba again in the future

Date of experience: July 22, 2019
Suriname
1 review
0 helpful votes
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Alibaba
July 22, 2019

I love Alibaba. I wish I had started sooner with Alibaba, that would have saved me a lot of money. Now see if it is possible to sell something through Alibaba from Suriname.

Date of experience: July 22, 2019
Belgium
1 review
0 helpful votes
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Perfect service
July 22, 2019

Very nice company to work with. Easy to communicate. Good quality products. Fast delivery. Perfect service!

Date of experience: July 22, 2019
Japan
1 review
0 helpful votes
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Good deal
July 22, 2019

I asked to draw some paintings. It is good service. I am satisfied with work.
Once I asked to supplier to modefy, so supplier correctly understood what I wanted to say.

Date of experience: July 22, 2019
California
1 review
0 helpful votes
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Amazing
July 22, 2019

Hi Lilian,

Just want to tell you that all is ok! The raptor is installed and it's amazing! So thank you for your support all along the process!

Date of experience: July 22, 2019
Japan
1 review
0 helpful votes
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Our first purchase at Aribaba
July 22, 2019

I hope more easy user interface.
It was difficult to find the chat icon.
I would like to have announced when I get the new message in our chatting.

Date of experience: July 22, 2019
Finland
1 review
0 helpful votes
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Functioning system
July 22, 2019

It was ok to use and logistic workable. We can use Alibaba in the future also if
Functioning continued to be like this first time.
Thank you!

Date of experience: July 22, 2019
Philippines
1 review
0 helpful votes
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The hose was beyond my standard expectations. The Alibaba staff was very efficient in the handling of the order. Even to the extent of her concern up to the country of arrival. Amazing service and professionalism. Thanks a lot Alibaba for service and staff.

Date of experience: July 21, 2019
California
1 review
0 helpful votes
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Love this website!
July 22, 2019

Very easy to use and is a great door to buying/manufacturing almost any product you want. Alibaba also has a trade assurance payment method that allows you to pay safely /without worrying about getting ripped off.

Date of experience: July 21, 2019
Hungary
1 review
0 helpful votes
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Professional market place
July 22, 2019

Alibaba is a professional market place with safety backround. You can choose from thousand of suppliers and find the your favour. They give you quotation cif calculated

Date of experience: July 21, 2019
Thailand
1 review
0 helpful votes
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The product is a reasonable price with quality. The Sales representative is a very good support and extremely helpful until delivery.

Date of experience: July 21, 2019
Mexico
1 review
0 helpful votes
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Sport equipment
July 22, 2019

I feel really sure that I am trying on a platform that supports you in any situation that may happen. Thanks alibaba

Date of experience: July 21, 2019
Uruguay
1 review
0 helpful votes
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Excelent suplier
July 22, 2019

The seller contacted me quickly.
The product I received was the expected one.
As soon as they embarked, they sent me the tracking number.
Excellent seller.

Date of experience: July 21, 2019
RU
1 review
0 helpful votes
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Первая покупка
July 22, 2019

Dear seller many thanks. Bag of excellent quality, thanks to the excellent packaging delivered in perfect condition. Thanks again.

Date of experience: July 21, 2019
Idaho
1 review
0 helpful votes
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Marcool Optics
July 22, 2019

Very pleased with updates of order, Marcool has quality items and Darlena is very helpful with all parts of process of purchase. I will use Alibaba and Marcool again.

Date of experience: July 21, 2019
Australia
1 review
0 helpful votes
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My first time ;)
July 21, 2019

Very easy to use. New to the wholesale game, this site makes it easy to find products and materials to help me grow my business. Plenty of variety and choice. Looking forward to my next purchase :)

Date of experience: July 21, 2019
Cameroon
1 review
0 helpful votes
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Excellent
July 21, 2019

The product was fully compliant with the quality expected. The seller is easyily accessible and friendly.

Date of experience: July 21, 2019
Tennessee
1 review
0 helpful votes
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Sourcing
July 21, 2019

This is a very user-friendly platform to broadcast an RFP and receive timely responses from various manufactures. The range and availability of products is very impressive; as well as the various companies eager to do business.

Date of experience: July 21, 2019
Mexico
1 review
0 helpful votes
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Quantity Purchases,
July 21, 2019

Kare company is very good, due to offer to use Acceptable Quantity, There are Sevaral suppplier´s that manage with bug quantities... this is difficult to us., specially when the quality had not been tried,,. But Kare Company help me... very good.

Date of experience: July 21, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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