On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Alibaba has all the tools to make a buyer and seller feel comfortable in buying and selling. The platform is user friendly and makes doing business from one end of the world easier than expected.
Plataforma muito bem elaborada, fácil de fazer negócio! Infinita variedades de produtos á venda!
Never a problem with supplier communication
Timely order updates to my personal email address
Good exchange rates offered on EFT
I was looking for a company to build my trumpets over a year ago and went through a trial and error and then i came across this company and the sales rep was so informational and very, very patience that i decided to try one of their horns and i was so surprised when the trumpet arrived i bought another one and now this company builds my trumpets as long as this company is around.
Beautiful job. Incredibly professional product. Customer service was excellent. I will buy here again.
This drone is lots of fun. It took a little time with several crashes before my hand, drone coordination was completed. There was no damage at all.
Like the fact that we can purchase insurance and if needed, someone is there to help with any questions that we may have.
Very user friendly and supper quick... Great service for every buyers like finding new suppliers. Also support many payment terms helps very much. Pretty good products have with many category so easy to find and selct best fit one for us
I was new to the game of selling so I wanted to get in this business because
There is a lot of talk about on line sales and how good it is to have your own
Time and break when you want, my experience on Alibaba has been good
Lucky to have met some genuine suppliers who put my mind at ease about
Where I should put the orders and pay.
I can only go from strength to strength in this business now.
Excellent & Professional Service by Lacey LV!
Well Done & Keep It Up! Well Trained Employee & Bosses You Are So Lucky
To Have Working For You!
SAFETY, TRUSTED, AND SIMPLE,
BEING WITH US AS TILL END OF LAST STEP OF ORDER AS A BUSINESS PARTNER!
THANKING YOU!
BEST REGARDS!
PRADINET DILUP
Thanks for the great service. My order was handled very promptly. I will use this company again and again.
Excellent service to detail well done, will certainly be shopping further, product detail to attention was spot on, and double checked before dispatching
I got my order, and was in perfect condition, no problems or issues. It works well and the product looks just like the one on the picture
very easy to deal with, very helpful. this was the first dealings with Alibaba and the suppliers were many and all were very polite and eager to help.
Hand fee makes hung with product's cost problems. If hand fee could lower, it makes company better competition in the market.
Really great experience, professional service. Shipping, customer service reps and product are superb
Good goodgood good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members