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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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California
1 review
0 helpful votes
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NECERO gave me a surprise!
September 3, 2019

2 years ago, I found a Chinese factory, they said they were factory. But the truth is that they are a trader. The result was that I lose more than thousands of dollars because of bad quality! They couldn't control the quality of their suppliers!
Now, I am working with NECRO. I really enjoy working with them. All testing report and records are true. I can check them at any time! Quality is very stable and trustworthy.
They surprised me!

Date of experience: September 3, 2019
Switzerland
1 review
0 helpful votes
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Easy and quick order process
September 3, 2019

Order process was easy to understand and to use. Very good order experience. Also felt safe to use the website.

Date of experience: September 3, 2019
Hong Kong
1 review
0 helpful votes
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This is excellent purchasing experience on Alibaba, I am looking forward for next order, the supplier is very professional, the service is good, and the bags I received is high quality, the same as we confirmed the sample, the packaging is stable, firm enough for shipping.

Date of experience: September 3, 2019
India
1 review
0 helpful votes
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More then my expectation
September 3, 2019

Item and service was expectational. The item as well as the seller is highly recommended. Though the item was as a sample unit the supplier took full care and the item received was in excellent condition.

Date of experience: September 3, 2019
Singapore
1 review
0 helpful votes
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Perfect platform
September 3, 2019

Excellent platform to find suppliers and products, serious and fast service, money transactions are safe.

Date of experience: September 3, 2019
Italy
1 review
0 helpful votes
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Ottimo lavoro
September 3, 2019

Personale gentile e preciso nella tempistica, prodotto come da descrizione, spedizione puntuale e tracciata

Date of experience: September 3, 2019
California
1 review
0 helpful votes
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There are no problems with the process from order creation to production and shipment.
Regarding quality testing, QC personnel are more professional than the cargo inspectors we have appointed.
Very friendly reception service and itinerary, during the inspection, I experienced delicious Chinese food and convenient social transportation.

Date of experience: September 2, 2019
Florida
1 review
0 helpful votes
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Great place to do bussines
September 3, 2019

So far, all the companies I been deal with, give great product and outstanding service. I will recommend this site 100%

Date of experience: September 2, 2019
Australia
3 reviews
9 helpful votes
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Need a bit of improvements
September 3, 2019

I am happy with the services offered through Alibaba. I would also like to suggest for us "as buyers" to have place where we can add our favorite suppliers and "preferred quotes from suppliers" in a separate place where we can revisit and contact the supplier again.

It is in my messages, and it is very difficult to find the quotes after a while.

Date of experience: September 2, 2019
Indonesia
1 review
0 helpful votes
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Amazing
September 3, 2019

Amazing, thats all.
Shipment, product, supplier ( i found the good one)
Wish our business relation is long term

Date of experience: September 2, 2019
Australia
1 review
0 helpful votes
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Alibaba Purchase
September 3, 2019

A little nerves at first but it all became clear as the purchasing process unfolded.

Once you understand how Alibaba dot com works you become a lot more relaxed and the trading experience become a lot more enjoyable.

I recommend Alibaba to anyone that is looking to expand their business.

Date of experience: September 2, 2019
Colombia
1 review
0 helpful votes
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Excelente página
September 3, 2019

Es muy confiable comprar atra vez de esta página. Estoy segura de seguir comprando en empresas de China.

Date of experience: September 2, 2019
Uruguay
1 review
0 helpful votes
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Excellent
September 2, 2019

I'm very satisfied with all the items that I've purchased and with the attention of the customer service

Date of experience: September 2, 2019
Florida
1 review
0 helpful votes
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Alibaba, has improved significantly over what they were a few years ago. They have quite a ways to go in their communication interface. Currently there's no way to sort or group messages, makes having communication with 20 different manufacturers of different products VERY difficult. It's usable though and MUCH better than 3 years ago.

Date of experience: September 2, 2019
Italy
1 review
0 helpful votes
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Ottima
September 2, 2019

È stata una bella esperienza, ho trovato un'azienda molto seria e disponibile a chiarimenti. Ottimo.

Date of experience: September 2, 2019
Texas
1 review
0 helpful votes
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VR headset purchase from China
September 2, 2019

Their responses were prompt and the product we purchased arrived quickly and was good quality. We would go through alibaba again to get these types of product.

Date of experience: September 2, 2019
Czechia
1 review
0 helpful votes
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High quality goods delivery was to a great satisfaction very best...

Date of experience: September 2, 2019
Brazil
1 review
0 helpful votes
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Excellent experience
September 2, 2019

Very satisfied with the whole process: from product choice, negotiation, delivery time and product quality.

Date of experience: September 2, 2019
Canada
1 review
0 helpful votes
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Ordered from Canada
September 2, 2019

Very pleased - pricing was exactly what was stated and shippment arrived earlier than expected. Was very pleased with the complete understanding of what I was looking for.

Date of experience: September 2, 2019
Italy
1 review
0 helpful votes
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Excellent online platform
September 2, 2019

It was very easy to manage the purchase in all its phases, especially for the exchange of messages with the seller, I certainly recommend Alibaba.

Date of experience: September 2, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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