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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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2 years ago, I found a Chinese factory, they said they were factory. But the truth is that they are a trader. The result was that I lose more than thousands of dollars because of bad quality! They couldn't control the quality of their suppliers!
Now, I am working with NECRO. I really enjoy working with them. All testing report and records are true. I can check them at any time! Quality is very stable and trustworthy.
They surprised me!
Order process was easy to understand and to use. Very good order experience. Also felt safe to use the website.
This is excellent purchasing experience on Alibaba, I am looking forward for next order, the supplier is very professional, the service is good, and the bags I received is high quality, the same as we confirmed the sample, the packaging is stable, firm enough for shipping.
Item and service was expectational. The item as well as the seller is highly recommended. Though the item was as a sample unit the supplier took full care and the item received was in excellent condition.
Excellent platform to find suppliers and products, serious and fast service, money transactions are safe.
Personale gentile e preciso nella tempistica, prodotto come da descrizione, spedizione puntuale e tracciata
There are no problems with the process from order creation to production and shipment.
Regarding quality testing, QC personnel are more professional than the cargo inspectors we have appointed.
Very friendly reception service and itinerary, during the inspection, I experienced delicious Chinese food and convenient social transportation.
So far, all the companies I been deal with, give great product and outstanding service. I will recommend this site 100%
I am happy with the services offered through Alibaba. I would also like to suggest for us "as buyers" to have place where we can add our favorite suppliers and "preferred quotes from suppliers" in a separate place where we can revisit and contact the supplier again.
It is in my messages, and it is very difficult to find the quotes after a while.
Amazing, thats all.
Shipment, product, supplier ( i found the good one)
Wish our business relation is long term
A little nerves at first but it all became clear as the purchasing process unfolded.
Once you understand how Alibaba dot com works you become a lot more relaxed and the trading experience become a lot more enjoyable.
I recommend Alibaba to anyone that is looking to expand their business.
Es muy confiable comprar atra vez de esta página. Estoy segura de seguir comprando en empresas de China.
I'm very satisfied with all the items that I've purchased and with the attention of the customer service
Alibaba, has improved significantly over what they were a few years ago. They have quite a ways to go in their communication interface. Currently there's no way to sort or group messages, makes having communication with 20 different manufacturers of different products VERY difficult. It's usable though and MUCH better than 3 years ago.
È stata una bella esperienza, ho trovato un'azienda molto seria e disponibile a chiarimenti. Ottimo.
Their responses were prompt and the product we purchased arrived quickly and was good quality. We would go through alibaba again to get these types of product.
High quality goods delivery was to a great satisfaction very best...
Very satisfied with the whole process: from product choice, negotiation, delivery time and product quality.
Very pleased - pricing was exactly what was stated and shippment arrived earlier than expected. Was very pleased with the complete understanding of what I was looking for.
It was very easy to manage the purchase in all its phases, especially for the exchange of messages with the seller, I certainly recommend Alibaba.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

