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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I really appreciate Alibaba for providing a connection to amazing vendors overseas. Its important to do your own research but once you find a great company to work with, Alibaba makes it very easy to communicate with them and to make secure payments.
Phenomenal service, extremely fast shipping, respond quickly, unbeatable products, just wonderful I will always purchase
It was really a good experience for getting the product delivered at my hand. One thing I liked is its features it holds for a customer.
APP is $#*!. Interface is $#*!. But idea is good.
App from android work as $#*!. Messaging in particular.
It was my first time using Alibaba.
I expected some problems but everthing was working fine.
Very good contact and very helpful.
The products are pretty nice and the delivery was in time.
Overall, the experience was very positive. The fees that alibaba charged were involved were a bit excessive and unexpected.
I always use Alibaba when importing.
Very professional. Trade assurance is the best tool knowing that manufacturer keep honest.
Very convenient experience, Very fast, very good stuff. I also recommend friends to try it. It's great
Very easy and clear.
A great opportunity of our era.
It is very safe, reliable and find everything you need for the business.
Adair has consistently shown me that they are focused on my business needs and are willing to make the extra efforts to ensure our mutual success.
Thanks for V-SOL invite me, well, I'll recommend you absolutely even you didn't mention, great products, great service, thank you Tony for help me a lot.
Your ONU, OLT's features are great, the layer 3 function, OSPF, EMS software, helped me a lot with my marketing, thanks to a great partner-V-Solution.
Now I'm in China for exhibition, I'll visit your booth soon, wait me
I want to thank Shyzou outside furniture for their reliability and never-ending choice of models. Miss Vicki, particularly, had a big patience in satisfying me in all the details during my order. Thank to Alibaba that guarantees everything.
Great product, Great experience with the company. They were very helpful in all ways. Very polite and explained things perfectly. Glad I have ordered from them. I will definitely order from them again!
I was skeptical about doing this but to my surprise it is very easy to get around and you can't beat the prices.
Not only the seller is helpful but also Alibaba is always monitoring the steps undertaken with the transaction.
During each stage of the process Alibaba sends a reminders and memos that pop up on your email to remind and assist!
Very Helpful site with a HUGE data base with a wide range of pricing albeit sometime repetitive sellers on the pages but you eventually get the hang of it.
We don't regret ever migrating to Alibaba from Amazon
Not concern with suppliers... quality and easy talk
I have done many orders and it look getting increase to order for my business. Good quality from China is possible
Great service that helps people connect with great suppliers. Alibaba makes it easy to find reputable contacts through a fast and reliable platform.
This supplier genuinely tried to excel, with the customer satisfaction as an obvious goal. I haven't experienced such high standards of service in years and next time, I would approach this supplier first, without any hesitation. There is not a single issue to complain about, just the experience of an ideal trade, thank you very much.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

