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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
This company does not typically respond to reviews

Instant Feedback

202 reviews

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Indiana
1 review
0 helpful votes
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Wonderful experience
September 4, 2019

I really appreciate Alibaba for providing a connection to amazing vendors overseas. Its important to do your own research but once you find a great company to work with, Alibaba makes it very easy to communicate with them and to make secure payments.

Date of experience: September 4, 2019
New York
1 review
0 helpful votes
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Phenomenal
September 4, 2019

Phenomenal service, extremely fast shipping, respond quickly, unbeatable products, just wonderful I will always purchase

Date of experience: September 4, 2019
India
1 review
0 helpful votes
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It was really a good experience for getting the product delivered at my hand. One thing I liked is its features it holds for a customer.

Date of experience: September 4, 2019
Ireland
1 review
0 helpful votes
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APP is $#*!. Interface is $#*!. But idea is good.
App from android work as $#*!. Messaging in particular.

Date of experience: September 4, 2019
Germany
1 review
0 helpful votes
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Professional Business
September 4, 2019

It was my first time using Alibaba.
I expected some problems but everthing was working fine.
Very good contact and very helpful.
The products are pretty nice and the delivery was in time.

Date of experience: September 4, 2019
Indiana
1 review
0 helpful votes
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Great product, many fees.
September 4, 2019

Overall, the experience was very positive. The fees that alibaba charged were involved were a bit excessive and unexpected.

Date of experience: September 4, 2019
Australia
1 review
0 helpful votes
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I always use Alibaba when importing.
Very professional. Trade assurance is the best tool knowing that manufacturer keep honest.

Date of experience: September 4, 2019
Hong Kong
1 review
0 helpful votes
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Very convenient
September 4, 2019

Very convenient experience, Very fast, very good stuff. I also recommend friends to try it. It's great

Date of experience: September 4, 2019
Italy
1 review
0 helpful votes
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Great
September 4, 2019

Very easy and clear.
A great opportunity of our era.
It is very safe, reliable and find everything you need for the business.

Date of experience: September 4, 2019
Philippines
1 review
0 helpful votes
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Great Long-Term Business Partner
September 4, 2019

Adair has consistently shown me that they are focused on my business needs and are willing to make the extra efforts to ensure our mutual success.

Date of experience: September 3, 2019
China
1 review
0 helpful votes
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Thank you, my partner V-SOL
September 4, 2019

Thanks for V-SOL invite me, well, I'll recommend you absolutely even you didn't mention, great products, great service, thank you Tony for help me a lot.
Your ONU, OLT's features are great, the layer 3 function, OSPF, EMS software, helped me a lot with my marketing, thanks to a great partner-V-Solution.
Now I'm in China for exhibition, I'll visit your booth soon, wait me

Date of experience: September 3, 2019
Italy
1 review
0 helpful votes
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Top quality
September 4, 2019

I want to thank Shyzou outside furniture for their reliability and never-ending choice of models. Miss Vicki, particularly, had a big patience in satisfying me in all the details during my order. Thank to Alibaba that guarantees everything.

Date of experience: September 3, 2019
Arizona
1 review
0 helpful votes
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Perfect
September 4, 2019

Thank you very much, we are very happy, everything perfect. And very good attention from the seller. Very good customer service. Thank you

Date of experience: September 3, 2019
California
1 review
0 helpful votes
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Plastic bag sealer
September 4, 2019

Great product, Great experience with the company. They were very helpful in all ways. Very polite and explained things perfectly. Glad I have ordered from them. I will definitely order from them again!

Date of experience: September 3, 2019
Florida
1 review
0 helpful votes
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So far so good
September 4, 2019

I was skeptical about doing this but to my surprise it is very easy to get around and you can't beat the prices.

Date of experience: September 3, 2019
Lebanon
2 reviews
0 helpful votes
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A site that You can trust!
September 4, 2019

Not only the seller is helpful but also Alibaba is always monitoring the steps undertaken with the transaction.
During each stage of the process Alibaba sends a reminders and memos that pop up on your email to remind and assist!
Very Helpful site with a HUGE data base with a wide range of pricing albeit sometime repetitive sellers on the pages but you eventually get the hang of it.
We don't regret ever migrating to Alibaba from Amazon

Date of experience: September 3, 2019
Thailand
1 review
0 helpful votes
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Trusted
September 4, 2019

Not concern with suppliers... quality and easy talk
I have done many orders and it look getting increase to order for my business. Good quality from China is possible

Date of experience: September 3, 2019
Canada
1 review
0 helpful votes
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Reliable service
September 4, 2019

Great service that helps people connect with great suppliers. Alibaba makes it easy to find reputable contacts through a fast and reliable platform.

Date of experience: September 3, 2019
1 review
0 helpful votes
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Best experience in years
September 4, 2019

This supplier genuinely tried to excel, with the customer satisfaction as an obvious goal. I haven't experienced such high standards of service in years and next time, I would approach this supplier first, without any hesitation. There is not a single issue to complain about, just the experience of an ideal trade, thank you very much.

Date of experience: September 3, 2019
Mexico
1 review
0 helpful votes
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Excellent
September 4, 2019

Excellent everything that alibaba offers us. Everything arrived on time and was correct.
They are friendly, always answer us quickly.

Date of experience: September 3, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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