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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Peru
2 reviews
0 helpful votes
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Muy confiable
September 8, 2019

Una garantía con seguridad hacia el cliente., y a la ves protege mis pedidos y mi dinero. Gracias alibaba

Date of experience: September 7, 2019
Peru
1 review
0 helpful votes
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Bueno
September 8, 2019

Buena en la compra muy cunplido y seguro se puede hacer negocios con esta enpresa coordinar el metodos de envio en cada pais

Date of experience: September 7, 2019
New Zealand
1 review
0 helpful votes
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They keep everyone honest 10/19
September 7, 2019

I am enjoying importing threw Alibaba because they are there to help... they are the frist there when there is a problem and they get results rateing 10/10 i have done this review because i feel strongly about quality servers,,,,,

Date of experience: September 7, 2019
Philippines
1 review
0 helpful votes
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Very Satisfied
September 7, 2019

Great communication and easy to understand user interface.
Products are really great! I would love to order again some time soon, I hope to continue experiencing these good qualities. Keep up the good work

Date of experience: September 7, 2019
Illinois
1 review
0 helpful votes
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Good Resource
September 7, 2019

Found the company and product I was looking for. Good Communication, Reputable Company, good interface.

Date of experience: September 7, 2019
Texas
1 review
0 helpful votes
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Nice experience and plan to continue
September 7, 2019

Guangzhou Saidian Sporting was a great help in all aspects. Great quality, service and communication. Thank you.

Date of experience: September 7, 2019
Australia
1 review
0 helpful votes
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Source high quality products straight from the companies who design and create them, cut out the excessive markups added by marketing companies and distributors.

Date of experience: September 7, 2019
Saudi Arabia
1 review
0 helpful votes
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Very good
September 7, 2019

Very good and all thing was good and i feel safe when i do my order by alibaba
I can track the order on all time
Thanks

Date of experience: September 7, 2019
South Africa
1 review
0 helpful votes
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Exceeded my best hopes.
September 7, 2019

Great company and high quality product. The admin and liaison with this company was flawless and super fast. I shall use them again!

Date of experience: September 7, 2019
Cayman Islands
1 review
0 helpful votes
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The consumer's Website
September 7, 2019

Alibaba sure has their checks and balance in place in terms off protecting the
The customer. Great site!

Date of experience: September 6, 2019
Louisiana
1 review
0 helpful votes
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My order has arrived in good condition and vendor was extremely helpful and courteous and help me through the choosing and buying process. Highly recommend Henan Tresun Enterprise Co., Ltd.

Date of experience: September 6, 2019
Kenya
1 review
0 helpful votes
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First product purchase
September 7, 2019

It was awesome doing business in Alibaba. Am hoping to meet more suppliers and purchase various products.

Date of experience: September 6, 2019
BO
1 review
0 helpful votes
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Buen producto
September 7, 2019

Super rapido y confiable buen producto pueden confiar en ellos

Tiene buena calidad asi que compren esta tdo en orden

Date of experience: September 6, 2019
Canada
1 review
0 helpful votes
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Great Experience
September 6, 2019

Overall good experience. Ordering system was great. Had some issues trying to clear a payment via credit card. Ended up submitting a wire transfer.

Date of experience: September 6, 2019
North Carolina
1 review
0 helpful votes
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My first experience on Alibaba.com
September 6, 2019

Awesome... I couldn't have asked for any better. The products were excellent and the shipping time was way faster than I expected.

Date of experience: September 6, 2019
Virginia
1 review
0 helpful votes
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First Order
September 6, 2019

Very easy to select, compare and purchase goods. Will be purchasing OEM products now for custom branding!

Date of experience: September 6, 2019
Canada
1 review
1 helpful vote
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Great Service
September 6, 2019

Alibaba's inbuilt chat service is brilliant and helpful. Ordering was easy and dealing with sellers was smooth.

Date of experience: September 6, 2019
Canada
1 review
0 helpful votes
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Orders
September 6, 2019

I really enjoyed buying a good for the first time through Alibaba. My manufacturer was great and professional

Date of experience: September 6, 2019
Canada
1 review
0 helpful votes
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Great!
September 6, 2019

Great experience overall, from sourcing quotes to final delivery everything was easy for this first timer.

Date of experience: September 6, 2019
Texas
2 reviews
0 helpful votes
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Dependable
September 6, 2019

I ordered 2 samples of a product I am interested in. They were received very quickly. The seller was polite and thorough.

Date of experience: September 6, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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