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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I an so glad I found this site! The same goods are available elsewhere on the Net, but more expensive, and slower to arrive in the post.
The purchase and shipping were processed in timely manner. No complains at this transaction.
There was a single disappointment when I ordered expensive Granite flower pots from MAGIC STONE GRAITE POTS. Two items had significant defects, overlooked by the supplier Magic Stone. Goods were never replaced.
I had a very positive experience with this vendor. They went the extra mile to make sure that my order was right and that I received it on time. The product is gorgeous! Much better than I could have imagined. I highly recommend them, and look forward to doing repeat business with them in the future.
I have no problems with Alibaba, love the service i receive :)
I contact this company, good service, and good product, send product on time.
I starting using Alibaba to process my purchases because it is safe and secure.
I've been looking for a washable paper supplier for some time, and on Alibaba I've found just what I need - friendly communication, fast delivery and good product.
The platform to request and purchase is awesome. All you need to do is agree on a price and then submit your order in.
Have used Alibaba for years and never had a problem with their suppliers or the quality of the products. Will continue to use.
Molto soddisfatto sotto tutti i punti di vista, molto attenti a seguire gli ordini
I am very pleased with the order. All lenses match my order list. The lenses themselves are very pleasing to the eye and are not felt. Thank you very much seller!
Helpful and safe, I can reach any supplier easy and fast, a lot of opitiones to use the best for you.
I have used other e-commerce platforms, but Alibaba is definitely the number one along with Amazon. All the rest is a set of charlatans if not worse
Finest service very good business platform. I have found plenty of best products here
I have been in contact with a lot of suppliers and manufacturers through Alibaba and through the years we have not only built business partnerships but friendships that transcends the boundaries of race and culture. I am so grateful because through Alibaba I got to meet friends in China who are wonderful and exceptional people... We Filipinos really need to learn from you! You are the world pioneers in Science, Technology, Trade and Engineering. Thank you for the years of quality products and wonderful friends
L got these great clippers in time. Thank you. Clippers are full steel. And its very cheap fır this quality
It's fine online service we can meet buyers for more products and the prices are fine the item i buy they provide same there is no fake or damged item till now i didn't receive yet, i expecting more good experience from alibaba
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

