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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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I an so glad I found this site! The same goods are available elsewhere on the Net, but more expensive, and slower to arrive in the post.

Date of experience: October 13, 2019
Serbia
1 review
0 helpful votes
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OLIVE
October 13, 2019

The purchase and shipping were processed in timely manner. No complains at this transaction.

Date of experience: October 12, 2019
Thailand
1 review
0 helpful votes
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Good
October 13, 2019

I'm receiving products in expected time. Products quality is good.

Date of experience: October 12, 2019
Sri Lanka
1 review
0 helpful votes
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There was a single disappointment when I ordered expensive Granite flower pots from MAGIC STONE GRAITE POTS. Two items had significant defects, overlooked by the supplier Magic Stone. Goods were never replaced.

Date of experience: October 12, 2019
Illinois
1 review
0 helpful votes
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Outstanding customer service
October 13, 2019

I had a very positive experience with this vendor. They went the extra mile to make sure that my order was right and that I received it on time. The product is gorgeous! Much better than I could have imagined. I highly recommend them, and look forward to doing repeat business with them in the future.

Date of experience: October 12, 2019
Australia
1 review
0 helpful votes
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I have no problems with Alibaba, love the service i receive :)

Date of experience: October 12, 2019
Thailand
1 review
0 helpful votes
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Good service and good product
October 13, 2019

I contact this company, good service, and good product, send product on time.

Date of experience: October 12, 2019
Texas
2 reviews
0 helpful votes
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Great experience
October 13, 2019

I starting using Alibaba to process my purchases because it is safe and secure.

Date of experience: October 12, 2019
Ukraine
1 review
0 helpful votes
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Here I've found what I need
October 12, 2019

I've been looking for a washable paper supplier for some time, and on Alibaba I've found just what I need - friendly communication, fast delivery and good product.

Date of experience: October 12, 2019
California
1 review
0 helpful votes
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Easy buying experience
October 12, 2019

The platform to request and purchase is awesome. All you need to do is agree on a price and then submit your order in.

Date of experience: October 12, 2019
Florida
1 review
0 helpful votes
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Great Marketplace
October 12, 2019

Have used Alibaba for years and never had a problem with their suppliers or the quality of the products. Will continue to use.

Date of experience: October 12, 2019
Italy
1 review
0 helpful votes
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Più che professionali
October 12, 2019

Molto soddisfatto sotto tutti i punti di vista, molto attenti a seguire gli ordini

Date of experience: October 12, 2019
RU
1 review
0 helpful votes
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Contact lenses
October 12, 2019

I am very pleased with the order. All lenses match my order list. The lenses themselves are very pleasing to the eye and are not felt. Thank you very much seller!

Date of experience: October 12, 2019
Peru
1 review
0 helpful votes
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Muy bien
October 12, 2019

Muy buena atención y segura, sobre todo al comprar articulos de China, espero se mantengan con esa misma dedicacion

Date of experience: October 12, 2019
Saudi Arabia
1 review
0 helpful votes
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Sustainable T-Shirt
October 12, 2019

Helpful and safe, I can reach any supplier easy and fast, a lot of opitiones to use the best for you.

Date of experience: October 12, 2019
Italy
1 review
0 helpful votes
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Amazing
October 12, 2019

I have used other e-commerce platforms, but Alibaba is definitely the number one along with Amazon. All the rest is a set of charlatans if not worse

Date of experience: October 12, 2019
Philippines
1 review
0 helpful votes
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Two thumbs up
October 12, 2019

Finest service very good business platform. I have found plenty of best products here

Date of experience: October 12, 2019
Philippines
1 review
0 helpful votes
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Alibaba is a one-stop-shop :)
October 12, 2019

I have been in contact with a lot of suppliers and manufacturers through Alibaba and through the years we have not only built business partnerships but friendships that transcends the boundaries of race and culture. I am so grateful because through Alibaba I got to meet friends in China who are wonderful and exceptional people... We Filipinos really need to learn from you! You are the world pioneers in Science, Technology, Trade and Engineering. Thank you for the years of quality products and wonderful friends

Date of experience: October 12, 2019
Turkiye
1 review
0 helpful votes
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Sample order
October 12, 2019

L got these great clippers in time. Thank you. Clippers are full steel. And its very cheap fır this quality

Date of experience: October 12, 2019
AE
1 review
0 helpful votes
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It's fine online service we can meet buyers for more products and the prices are fine the item i buy they provide same there is no fake or damged item till now i didn't receive yet, i expecting more good experience from alibaba

Date of experience: October 12, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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