Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Alibaba

Alibaba

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibaba?
grey stargrey stargrey stargrey stargrey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Nick O.
Unfollow Nick O.
Share Review
Report Review

First Time buyer
October 25, 2019

Pleasantly surprised by the level of service from the vendor for my small order. Arrived on time. Very pleased with my shopping experience on Alibaba.

Date of experience: October 25, 2019
Mexico
1 review
0 helpful votes
Follow Armando T.
Unfollow Armando T.
Share Review
Report Review

Microempresa de retail FUKU
October 25, 2019

It was a very good experience, I will recommend it to my friends, very satisfied

Date of experience: October 25, 2019
Bangladesh
1 review
0 helpful votes
Follow MdShamsul K.
Unfollow MdShamsul K.
Share Review
Report Review

Good experience
October 25, 2019

Good seller, Fast shipping, good communication, recommended.

Date of experience: October 25, 2019
Chile
1 review
0 helpful votes
Follow Rodolfo T.
Unfollow Rodolfo T.
Share Review
Report Review

Very good experience
October 25, 2019

It a good experience, but depends of the seller. If he do a good job everything it's fine

Date of experience: October 25, 2019
VE
1 review
0 helpful votes
Follow FELIPE U.
Unfollow FELIPE U.
Share Review
Report Review

WE BUY EVERYTHING THRU ALIBABA
October 25, 2019

Alibaba is the percfect companion in the ecommerce market, we use alibaba for our purchases overseas we recomended strongly

Date of experience: October 25, 2019
Malaysia
1 review
0 helpful votes
Follow Lim J.
Unfollow Lim J.
Share Review
Report Review

Satisfactory
October 25, 2019

Reliable and efficient. Great platform. Trustworthy seller are responsive too.

Date of experience: October 25, 2019
New Jersey
1 review
0 helpful votes
Follow carlotta X.
Unfollow carlotta X.
Share Review
Report Review

Good business
October 25, 2019

Good business fast delivery and good communication with the supplier. I will order again with my supplier. Thank You for doing Business with me.

Date of experience: October 25, 2019
South Africa
1 review
0 helpful votes
Follow Fikile U.
Unfollow Fikile U.
Share Review
Report Review

Purchases from LXSY Hair Products
October 25, 2019

It was my first time on line purchase, and it is quite intimidating exposing yourself to strangers. However, the service provider, Monica Shi, really took me through the process and allayed my fears. Within 5 days the order had moved from the factory in China to my gate in Nelspruit, South Africa. Wow, How Wonderful. I'm so elated that I now have to order my consignment without travelling anywhere.

Date of experience: October 25, 2019
Poland
1 review
0 helpful votes
Follow Ewelina B.
Unfollow Ewelina B.
Share Review
Report Review

Producers are helpful, give solutions, help solving problems - the only thing to be worked on is shipping cost. Making deals by Alibaba are safe.

Date of experience: October 25, 2019
Pakistan
1 review
0 helpful votes
Follow Humayoun M.
Unfollow Humayoun M.
Share Review
Report Review

We are 100% satisfied with our purchase through Alibaba Trade Assurance. It make sense to pay little fee to secure your 100% value of purchase.

Date of experience: October 25, 2019
Italy
1 review
0 helpful votes
Follow jacinto T.
Unfollow jacinto T.
Share Review
Report Review

Cosmetics bag
October 25, 2019

Everything went perfect I recommend it to the entire responsible community and I arrive super fast I will place other orders later

Date of experience: October 25, 2019
Canada
1 review
0 helpful votes
Follow Glenda D.
Unfollow Glenda D.
Share Review
Report Review

Happy with the whole experience!
October 25, 2019

Thanks to the supplier for providing a quality product and for the protective packaging. I am very happy with the product quality and its functionality.

Date of experience: October 25, 2019
Ghana
1 review
0 helpful votes
Follow preboghaus Y.
Unfollow preboghaus Y.
Share Review
Report Review

Satisfied
October 25, 2019

Thank you very much! I'm satisfied with your services so far! Keep it up and ensure standards are kept very very high even as time goes on.

Best regards

Date of experience: October 25, 2019
RU
1 review
0 helpful votes
Follow Peter W.
Unfollow Peter W.
Share Review
Report Review

A good platform to find the right suppliers, allows you to select and establish links for the business, helps to accompany the transaction. From the beginning, there were interface issues, and it all went away.

Date of experience: October 25, 2019
Singapore
1 review
0 helpful votes
Follow Chriz U.
Unfollow Chriz U.
Share Review
Report Review

Great Platform for Businessman
October 25, 2019

Everything that we are looking for are here in Alibaba.

Date of experience: October 25, 2019
Israel
1 review
0 helpful votes
Follow michael J.
Unfollow michael J.
Share Review
Report Review

I had a lot of fun
Because of this website you can succeed in the world

Date of experience: October 25, 2019
AE
1 review
0 helpful votes
Follow Bryant R.
Unfollow Bryant R.
Share Review
Report Review

White Rose
October 25, 2019

This tea served our purpose and was right on time. We are glad with the choice we made to produce our loose leaf tea blend in observation of Breast Cancer Awareness Month

Date of experience: October 25, 2019
France
1 review
0 helpful votes
Follow ZERR X.
Unfollow ZERR X.
Share Review
Report Review

Great
October 25, 2019

A lot chose, everything you can fin on Alibaba, simply go to search and find!

Date of experience: October 25, 2019
Spain
1 review
0 helpful votes
Follow Benito Y.
Unfollow Benito Y.
Share Review
Report Review

MUY FÁCIL
October 25, 2019

GRACIAS A ESTA PLATAFORMA ES FACIL COMPRAR PRODUCTOS A CUALQUIER PARTE DEL MUNDO.

Date of experience: October 25, 2019
France
1 review
0 helpful votes
Follow Remy K.
Unfollow Remy K.
Share Review
Report Review

Difficule use of the chat
October 25, 2019

Good web site with a payment insurance which reassure the buyer about transferring money to the other side of the world.

Ony one bad point: the chat to discuss with the supplier is horrible and the messenger panel is complex when you have no time.

Date of experience: October 24, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
See all photos