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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Kat Cao From TYZ Ceramics
October 29, 2019

Very efficient and accommodating. Impressive at the speed the order was processed and delivered.

Date of experience: October 29, 2019
Nicaragua
1 review
0 helpful votes
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Exito...
October 29, 2019

Con la segunda compra ya tengo mucha confianza que alibaba es una realidad, se puede emprender y crecer con alibaba. Excepto los agente aduanero se servicio muy caro.

Date of experience: October 29, 2019
France
1 review
0 helpful votes
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Parfait
October 29, 2019

Il faut vraiment prendre le temps et commander au feeling en fonction de l'interlocuteur et des références.
J'ai comparé les prix et j'ai choisi en fonction de la qualité de mes interlocuteurs.
Tout s'est fait en Anglais, mais ça s'est fait naturellement

Date of experience: October 29, 2019
Maryland
1 review
0 helpful votes
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Donut dog bed purchase
October 29, 2019

My product arrived on time, however, I would have liked the product to have been vacuum packed. The product itself is a very good quality, I am very pleased with it.

Date of experience: October 29, 2019
Guatemala
1 review
0 helpful votes
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Good experience
October 29, 2019

Alibaba facilitates contact with suppliers and supports our purchases when something goes wrong.

Date of experience: October 29, 2019
VE
1 review
0 helpful votes
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Excelente
October 29, 2019

This is our first time to buy through Alibaba, we was a little concern about the time to arrive the merchandise. We were in contact we the supplier and its works perfect.

Date of experience: October 29, 2019
Mexico
1 review
0 helpful votes
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The light is good
October 29, 2019

I like it i like is good the light i like it i like it i like it like it so much thats all my friends

Date of experience: October 29, 2019
Slovenia
1 review
0 helpful votes
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Good platform for B2B
October 29, 2019

It is very good that Alibaba offers customers protection services.

Date of experience: October 29, 2019
Sri Lanka
1 review
0 helpful votes
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Alibaba is great
October 29, 2019

I use Alibaba's Trade Assurance widely for my overseas wholesale purchases and imports. Their charges are quiet low and they provide a fantastic service. Very reliable and I recommend.

Date of experience: October 29, 2019
Australia
1 review
0 helpful votes
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Love alibaba, what a great service.
Helping my business suceed at a click of a button.

I would say lower your fees for purchasers, a little high, we are the reason this site works ;)

Date of experience: October 29, 2019
NL
1 review
0 helpful votes
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Nice and smoothly handled
October 29, 2019

My first time experience getting beautiful chic boxes out of China to The Netherlands. I am very happy with the results.

Date of experience: October 29, 2019
New Jersey
1 review
0 helpful votes
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Nice lace to shop
October 29, 2019

Alibaba has everything you want, and I'm satisfied with the site, pls keep this up guyz we love them

Date of experience: October 29, 2019
GB
1 review
0 helpful votes
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Good price
October 29, 2019

Very good to compare the prices and company reviews.

Date of experience: October 29, 2019
South Africa
1 review
0 helpful votes
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Good service
October 29, 2019

Wonderful service and professional, i will definitely buy again from this seller

Date of experience: October 29, 2019
GB
1 review
0 helpful votes
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Excellent
October 29, 2019

Amazeing customer service, kenny ye is the guy who you hope to be talking to every time you make an inquiry into the information you want and need

Very happy with the whole process from start to end.

Date of experience: October 29, 2019
GB
1 review
0 helpful votes
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Good webiste to do bizens
October 29, 2019

Cheap and good communication, i this maybe you should improve duty tax information for buyers

Date of experience: October 29, 2019
Slovakia
1 review
0 helpful votes
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Great
October 29, 2019

I received it very fast. It was great experience. I am satisfied with quality and delivery. Thank you very much.

Date of experience: October 29, 2019
Malaysia
1 review
0 helpful votes
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Alibaba apps is good, user friendly, and very efficient.

Date of experience: October 29, 2019
India
1 review
0 helpful votes
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Good
October 29, 2019

First time purchased from this supplier and having a very good experience.

Date of experience: October 29, 2019
Philippines
1 review
0 helpful votes
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Successful and safe transaction!
October 29, 2019

I am very satisfied with the Trade Assurance program.

Date of experience: October 29, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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