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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very fast delivery and quality, I had no problem communication with Thomas, I have already send new sample to make for me
Thank You
Muy agradable la experiencia de comprar por aca. El provedor que encontre es muy amable responsable y deja muy bien visto a la pagina.
Im fully satisfied with delivery method, time and quality of product. I would love to buy products from you again.
The products could be great but they are not quite because of lacking assemble quality. They don't always respond when you have a problem.
I suppose whenever you buy something from another country for the first time, especially one so far away you are always apprehensive. It was a very good experience and everything went smoothly. I will be using Alibaba again, in fact I have.
I'm really happy with the service I have received. Always prompt. Great customer service. Fast shipment and delivery.
Trust them and they will offer you what you need and desire. Negotiable and easy to contact and submit orders
Bought these bags from this supplier who is very accomodating. There was some issues regarding the delivery dates but seller and I resolved it amicable and i am happy with my purchase. Please buy with confidence.
Es un sitio excelente para hacer negocios, puedes comprar con confianza ya que en todo momento estas apoyado por alibaba, desde el primer contacto con el proveedor tienes la protección del sitio, en cuanto al pago sin problema se llevo a cabo fácil y seguro, en cuanto al envío del producto fue rapido.
This was the first time I worked with an overseas printer for our point of purchase display and I am thrilled with the the results. It takes a bit of getting used to the time zone differences, but my contact was very willing to help and work with me to get the product I needed when I needed it by. Overall very good quality. I would highly recommend getting a softproof pdf sent to you before going to print, however. I'm quite satisfied and will be using them for my next project.
Suche etwas mühsam. Es werden zu viele Artikel angezeigt. Die nicht der Suche entsprechen.
Informationen nach der Bestellung perfekt.
This was my first time with Alibaba, but it went very well! I put every request on their message board, which I was able to check easily. Nice!
Response almost immediate, (not expected with time zones) find reassuring, especially when ordering long distance.
Among the deals I have had the pleasure of receiving from Alibaba is the most trustworthy friendly deal
This is a great website to find Trade and manufacturing companies. I was a little nervous at first but with the ability to find companies who work with Trade Assurance and who are also verified suppliers, it helped sway my fears and try this route out. I just recently placed and received an order for two products with my company logo engraved on them, and they turned out great and were shipped in the time frame I was given. I had an easy time communicating with the company I worked with as well. I highly recommend this site.
It is very nice to be able to talk to the supplier and make changes you would like. But the delivery is an issue to Africa, since DHL is incredibly expensive, you have your own way to get the item to you.
I got the product exactly as describe in perfect condition.
Shipped to my door in only one week from the day I placed the order. Amazing
Customer Service is very nice, professional, answered and solved all my requests as I asked for.
Nothing can be better.
Great way to source products from reliable suppliers. It's easy to find products and judge suppliers from other ratings. Communication can be tracked and service is usually very good.
Personne sérieuse et compétente, disponible et aimable je recommande vraiment.Je continu sur plein de projet différent et la ou ils sont très performant c est sur le sur mesure.
Merci a mon interlocuteur qui est très réactif et disponible(Kevin)
Alibaba inspires respect with its Trade Assurance Payment System by using all the chat communication as an enforcement tool whenever sellers are not handling things the right way. If the buyer makes sure his/her communication is optimal and the seller fails, the buyer can refer to the Trade Assurance policy and Alibaba's policy for customer' s satisfaction. In my case, my first transaction in Alibaba was amazing but I had to work my way to communicate tightly with the Chinese Toy Maker. The Toy maker looked a great company anyway, but I had to ensure the optimal communication for the outcome,
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members