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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I have used Alibaba in past times purely to search new products and factories, but now with COVID and no travel I have started using Alibaba to source and purchase. Has been easy to use and works very effectively. This will save me a lot of time and money in the future as I will not need to travel so often for sourcing as this is a very simple and effective way to do it without direct factory visits.
I am new supplier of everise industries. 9 inch monitor quality is totally good and awesome we can used that monitor in above 60 degree. Before that other supplier we are facing that issues.
First time buyer on Alibaba. My order came from China to America faster than I thought. Quality product and I will use the company I purchased from again.
I have pleasant experience with Alibaba. Easy to work with suppliers, vast amount of products, and secure payment system.
I am happy with the purchase of the straight and curved silicone straws. The delivery was fast, very nice product, with beautiful colors, it looks quality.
Alibaba friends.
The platform has been very useful with my partner to start a business with suppliers who have been very good. It is a very friendly and reliable platform. I like that there is Trade Assurance, they protect people's money from shoddy shipments and fraud. I'm not giving them 5 stars just because I'm waiting for how they act when it comes to refunds. The rest is perfect. Thank you very much for the website.
I had the most pleasurable experience dealing with Alibaba! The product was of great quality, reasonable price, arrived fast and in perfect condition. The customer service was cordial, knowledgeable and answer all my questions!
I will do business again with Alibaba!
Sales Lucia, very kindly, the goods quality very good, I will gave more order to her, we will have a deep cooperation
When placed order.and they provide me a tracking number rghtaway.
And also customer service is very quick.
It was very prompt and friendly approach. The sales girl was always active and jolly to help me and solve my enquiries.
Buono e per il momento non ho avuto brutte sperienze. Una pittaforma molto vasta dove si possono trovare moltissimi prodotti. Basta sapere scegliere e valutare.
I love mega look they have the best quality, my vendor communication is amazing and it is quick. Very fast shipping.
It is very challenging to know if you can trust the supplier when you first order from them. I always build relationship first and do a trial order of the product. Hence forth, you'll know if you can buy from them in bulk or consistently. I'm pretty much satisfied right now with the suppliers I shop from.
Buena comunicación, todo se cumplió según lo acordado, productos de buena calidad, la empresa nature hike seria y profesional.
We purchase containers Suzhou Yunbo packaging and this company trades on Alibaba platform.
This company operates under different names and emails as below:
yunboglass.com
yunbopaper.com
We made a large purchase from this company in June of 2020 on Alibaba with trade assurance assuming we'll be protected if something went wrong.
We were so wrong about the assumption. The supplier did not give all the boxes to the shipping company that went to pick up the boxes from the destination. It then said on Alibaba that the shipping company didn't pick the boxes.
Wait - what? If they are supposed to give the boxes and they didn't give the boxes to shipping company - Why are they blaming the shipping company that the boxes were not picked?
They admitted that 7 boxes were missed as part of the consignment but here's what it gets bad. They claim that the boxes that were shipped were of $1960 and are willing to refund that amount. However, this is incorrect because they are admitting to wrong product - we only had small shortage on that product and bulk of shortage was on high value product amounting to $2650. So once again - they are lying on what was shipped. Needless to say - they provided no evidence that the high value items they claimed were shipped.
We had more than a dozen boxes that are damaged and incorrectly label.
Their packaging slip is one for the history books - the worst packaging slip - it does not provide breakdown the color and neck size of the sprayers - they lumped everything in one line - 216,000
When we filed for trade assurance with Alibaba they sided with seller, despite seller's ability to provide any evidence that the high value items were shipped. We provided breakdown of every box that was shipped 130 in all, including one that was lost in transit.
Sadly, Alibaba is a Chinese company and they will side with their Chinese suppliers. We will never buying anything from Alibaba after this experience. We were happy for 3+ years buying under fake assurance from Alibaba - only when you have to file the claim - that's when you come to know their true colors.
See attached image.- they will only take supplier's side hanging the buyer with empty bag.
The delivery was very fast and the products and service excellent. I am vey happy with the purchase.
Due to the epidemic the delivery has been delayed. Otherwise everything was OK. If necessary I will gladly order again.
This is my first time business with Alibaba.com. I can satisfy with the service. He is a good supplier and honorable. He was kind enough to contact me and help me to configure the machine well.
I like the services in this site, but some company will display a picture of their product looking good and nice but when you received them the package will look good but the quality is nothing, some waist Trainer I but was returned from by my customers.
Knowing very well that some of my goods come by Sea, it take 2-3 months before I received them, when
you received them you find out that the quality is poor, I can send them back or complain because is too late.
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Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members