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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Australia
1 review
0 helpful votes
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Great customer service
September 2, 2020

I appreciate the assistance of Alibaba staff to make sure that unfortunate unforeseen difficulties could be easily and simply resolved so that the order could be completed - Thank you

Date of experience: September 1, 2020
New York
1 review
0 helpful votes
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Alibaba makes it easy for me as a buyer to buy goods and finding them for the right price. The supplier always responsive

Date of experience: September 1, 2020
Peru
1 review
0 helpful votes
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Servicio de alibaba
September 2, 2020

Realmente me siento satisfecho con la seguridad que brindan al momento de hacer cualquier tipo de transacción de dinero. Sigan asi :)

Date of experience: September 1, 2020
Canada
1 review
0 helpful votes
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Alibaba make manufacture and sellers easy to connect and do trades. Love the convenience and professional structure of the website.

Date of experience: September 1, 2020
Ecuador
1 review
0 helpful votes
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Creo que los filtros deben mejorar para que economicemos tiempo en cuanto a la gran cantidad de oferta pues los productos que uno busca termina demorando mucho en tiempo

Date of experience: September 1, 2020
Alabama
1 review
0 helpful votes
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Bamboo shades
September 2, 2020

Awesome experience overall. It has been a pleasure working with Shanghai SUNC Intelligence Shade Tech company

Date of experience: September 1, 2020
GB
1 review
0 helpful votes
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Alibaba's Service
September 1, 2020

Purchased a watch on their site. They replied to my question very quickly, before i purchased. Delivery comms were good and the watch came much faster than expected. Quality of the product also very good. I will use Alibaba again.
Thanks

Date of experience: September 1, 2020
Philippines
1 review
0 helpful votes
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It provides a trading guarantee that allows secure and faster transactions between buyers and suppliers.

It provides a wide range of products and an option to choose for the best priced products.

Date of experience: September 1, 2020
Nigeria
1 review
0 helpful votes
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My experience purchasing goods from Yiwu Leto was so awesome to the extent that I even bought what they did not normally supply or produce from them. I have a good business relationship with them. The good thing about them is that they always strive to resolve product and delivery related issues. Thank you, Yiwu Leto.

Date of experience: September 1, 2020
Qatar
1 review
0 helpful votes
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The best
September 1, 2020

Very great experience with Alibaba the best in the world, I wish and hope to buy more and more products (Retail) right now. I recommend all the buyers to buy from Alibaba because they serve the best and with best price.
Regards
Sanker

Date of experience: August 31, 2020
Florida
1 review
1 helpful vote
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We ordered some product through a company on Alibaba. They flat out lied to us about how long it would take to receive our products. Keep in mind stuff comes to the USA on a slow boat from China. Make sure you have some type of guarantee in place if possible in regards to date of arrival. We literally had to threaten to get PayPal involved and cancel the order unless they could provide some solid proof in the form of a legitimate tracking number for our shipment. We still do not have what we ordered and going on twice as long as promised. Was told 30-40 days and now well over twice that now. Beware!

Date of experience: August 31, 2020
KR
1 review
0 helpful votes
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Good volt meter
September 1, 2020

Good service and good products
The product is good for lifepo4 battery and easy to install.
Quality is reliable and service mind is great

Date of experience: August 31, 2020
New York
1 review
0 helpful votes
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Yoni Eggs
September 1, 2020

My order for my Yoni eggs were delivered on time and everything was as I asked for. The communication was easily understandable and response time was great

Date of experience: August 31, 2020
Ecuador
1 review
0 helpful votes
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Ok
September 1, 2020

Todo ok, buen seguimiento por arte del vendedor, todo llego ok, bien embalado, proto realizare nuevos negocios con la empresa muy seria

Date of experience: August 31, 2020
Georgia
1 review
0 helpful votes
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Good service
September 1, 2020

Thanks for your patience answered my million questions lol, highly recommend, and will come back soon :)

Date of experience: August 31, 2020
Iowa
1 review
0 helpful votes
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Fresh colorblends contact
September 1, 2020

Five stars very satisfied with the product and will be ordering again from you soon thank you so much and stay safe and be bless.

Date of experience: August 31, 2020
Georgia
1 review
0 helpful votes
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Recent purchase review
September 1, 2020

Awesome and reliable customer service and good product. Sunny work ethics is something very appreciable! She helped in all means! The shipment reached on time as per agreement. Looking forward to give business again.

Date of experience: August 31, 2020
Canada
1 review
0 helpful votes
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Un peu différent de ce à quoi j'étais habitué avec les autres sites d'achat en ligne en ce qui concerne les termes utilisés. Mais finalement, suffisamment simple pour renouveler l'expérience qui sera plus facile maintenant que je comprends mieux leur façon de s'exprimer!

Date of experience: August 31, 2020
Jamaica
1 review
0 helpful votes
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Great Shopping
September 1, 2020

The Items I was looking for came up, you just need to verify the sellers and their product.
I enjoy looking around to find the right product that matches what I am looking for.

Date of experience: August 31, 2020
Florida
1 review
0 helpful votes
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Eyelets
September 1, 2020

Very good quality! Great costumer service! I will buy again! Shipping were very fast! They answer all my questions, and helped me to buy the right material!

Date of experience: August 31, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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