Albertsons

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Washington
1 review
1 helpful vote
Follow carl l.
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A employee stole my friend's wallet
December 21, 2020

At 4010 A st Auburn Washington I go to the store to shop all the time because it is close to me and I think the employees there are very nice but today this particular day my friend forgot his wallet at the register and the lady who was working the register at the checkout took his wallet as soon as my friend realize he left his wallet he immediately went back inside we were parked right outside the front doors so it didn't take long to go back inside no one else was checking out she said she did not see it I proceeded to go home and we called the store and they still told him no one had turned it in they called back 10 minutes later and said they found it in the bathroom he did not go to the bathroom this is my complaint something needs to be done to the redhead lady in the front at the register

Date of experience: December 20, 2020
Louisiana
1 review
2 helpful votes
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Worst customer service
November 11, 2020

Albertson on Alton Rd Fort Worth Texas The associates that sack groceries act like it is a bother to sack groceries. It's bad enough they don't help out on taking the groceries to the car. And that was before COVID 19 started happening. It's understandable that you wouldn't do that now. You would think they would be happy just sacking groceries.

Date of experience: November 11, 2020
Arizona
1 review
3 helpful votes
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Shopping Elsewhere
September 14, 2020

Almost every time I go to Albertsons on Silverbell, Tucson, there is a confrontation with another customer over sicial distancing. People are not social distancing in line and if you something, it is met with extreme hostility. I was threatened today when this female pulled down her mask and threatened to breathe on me. The staff never does anything and they have removed their guidelines from view. I am done with Albertsons not enforcing their policies, not providing security and not providing clear requirements on social behavior. From now on, I will shop where there is security (like Fry's) where I can feel somewhat safe.

Date of experience: September 13, 2020
California
1 review
4 helpful votes
Follow Tina C.
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On Monday July 13 I went shopping at senior hours to Albertson in my neighborhood in Laguna Niguel Plaza. ******* area code.
All the customers had their masks on and it looks very safe for elderly like me 72 years old with heart problem. Then when I reached at the cashier, I saw the lady had her mask around her neck and she processed my groceries like that. The bagging gentleman also had a mask around his neck and was bagging my grocery very close to me and paying Machine.
I am wondering if these employees use the masks as accessories. Why they have them if they are not going to put it on. Is it for the Show?
So disappointed at Albertson manger for not asking their employees use the mask to save lives.

Date of experience: July 13, 2020
New Mexico
1 review
1 helpful vote
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No entry
June 24, 2020

They wouldn't allow me to enter because I had no mask. Shouldn't be a policy that they admit some but not others without it

Date of experience: June 23, 2020
Arizona
1 review
1 helpful vote
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Selling expired food
November 26, 2019

Canned goods bought this year that expired last year, the meat dept plays dirty tricks also! Many things I bought is thrown in the trash.

Date of experience: November 26, 2019
Canada
6 reviews
2 helpful votes
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Not so good on customer care
August 17, 2019

Many of the products sold here are good, however customer service should be a little better since sometimes they tend to be a bit rough and besides of that most of the products are a little bit pricey

Date of experience: August 15, 2019
Utah
69 reviews
100 helpful votes
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Worst of the worst
June 25, 2019

I went to Albertson's years ago though just for one or two things if they were the closest grocery store. But on top of that the cashiers were horrible. They always gave me the feeling that they were better than me. So eventually I stopped going there even just for one thing.

Date of experience: June 25, 2019
Washington
3 reviews
7 helpful votes
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App is useless
April 12, 2019

I selected coupons in the app for various discounts totaling $10. When I got home I realized I was overcharged by $9. This has happened multiple times. Online Customer Service offered no solution other than to tell me to wait 5 mins to make a purchase after selecting a coupon.

I have replied twice to their message with no response.

I am so done with being ripped of by Albertsons.

Date of experience: April 11, 2019
Washington
3 reviews
3 helpful votes
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Too expensive,. But the employees eesh!
June 25, 2018

The employees there, ESP@ str #2997! Nicole, Michelle, the front desk twinkle toes he definitely isn't a manly man if U know what mean? He has more attitude than these mouthy little bratty girls,... ALL NEED TO LEARN HOW TO respect THEIR CUSTOMERS! IF IT WASN'T FOR US, U ALL would BE OUT OF JOBS, KEEP THAT ONE ON THE BRAIN FOR A BIT!
MICHELLE, GOOD customer SERVICE BUT doesn't KNO HOW, OR WHEN TO STOP BLABBING HER BIG MOUTH. ALL I WANNA DO IS QUICKLY GET MY GROCERIES & GO HOME WITHOUT PROBLEMS, OR MORE LIKE LITTLE GIRLS W/MAJOR ATTITUDE PROBLEMS,... GUESS MISERY LOVES COMPANY?! HAA HAA
If u ppl HATE UR JOB SO BAD, go get a new one!

Date of experience: June 25, 2018
Indiana
18 reviews
44 helpful votes
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Great company
May 7, 2018

They should be applauded for making all employees speak English. This is America and we speak English. Too many illegals and illegal lovers are ruining this country allowing them to spit on this country by not speaking English. If you refuse to speak English do it at your home, your church, the stores that are not in English. This company has not discriminated against stupid Hispanics that hate this country

Date of experience: May 5, 2018
Nevada
102 reviews
318 helpful votes
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Awful and expensive
April 24, 2018

In Las Vegas, grocery stores are an extremely competitive business. Those who show up with the best prices and selection win. Albertsons is not one of them. Prices are the highest among stores, quality is maybe the same or less. I've been in really awful and dirty Albertson stores. I take my money to the best quality store, Smith's, which is part of the Kroger family. Albertsons may think that they're the 800 lb gorilla in the space, but they're absolutely not.

Date of experience: April 24, 2018
California
1 review
1 helpful vote
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LESS NAME BRANDS
May 3, 2017

WHY ARE YOU REPLACING NAME BRANDS WITH YOUR OWN LESSER QUALITY BRANDS? HAVE TO GO TO OTHER STORES NOW FOR MANY OF MY FAVORET BRANDS

Date of experience: May 2, 2017
Idaho
17 reviews
13 helpful votes
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Albertsons hates older people
April 28, 2017

I've been shopping at Albertson's for many years. 2 1/2 years ago, I moved to Denison, Texas and was glad to find an Albertsons nearby.

But for some strange reason, they think they should have access to my name, phone #, and email address in order for me to get their "justforU" specials. I explained to them I don't do texts - I don't do or have apps on my phone - other than the weather and GPS. Too bad, I was told, the company requires you to sign up for their specials and want to have my information so they can track my purchases and sell my information to others.

I don't want their damn spam emails.

I know a lot of these younger people have fancy phones and don't mind giving out their personal information to anybody and everybody and getting spam emails. But I'm older, and I DO MIND!

I was given their customer service telephone number and was told I could talk to them. I was told the same thing, but without the sympathy of the employees at the store. I was told you either get the app / sign up for it, or you don't get the special.

Guess what! I don't need Albertsons! There's an Aldi's and a Wal-Mart close by too.

If you're going to treat me like a second class citizen and you don't care about my business - then you'll be doing without my business and I'll be telling my friends and neighbors just how much you hate and despise older people which is apparent since you can't seem to find a way to give those of us who are technologically challenged, or who want to protect our privacy - the specials you offer.

I know being a single older, retired person I don't buy as much as my adult children and grandchildren, but when I tell them how I'm treated, if they have any respect for me at all - and they do - you'll be losing their business too.

Oh by the way - you need to change the name of your "customer service" department to "policy enforcement" department.

When I called, I was told they were just following "policy" and the store employees had to follow the policy if they wanted to continue working there.

My advice is shop at Aldi's and Wal-Mar. They don't demand you give them your phone number, address, and email address to get their specials.

Date of experience: April 27, 2017
Arizona
1 review
0 helpful votes
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Poor Customer Relations
August 18, 2016

The store at 51st Ave & Cactus/Glendale, Az= entering the store there is so much litter and messes that need to be cleaned and when you enter the store there is a foul smell that is not pleasant. When checking out the cashier is not pleasant. This has happened many times that I have been at this location. I would shop there more often if they would clean the place up and smile at the customers.

Date of experience: August 18, 2016
New Jersey
1 review
1 helpful vote
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I'm furious
April 3, 2016

Just paid 5.99 for a little bottle of nutmeg, I HAVE NEVER BEEN SO PISSED IN MY ENTIRE LIFE. Completely outrageous and so expensive. Albertsons is so expensive and I will not shop there again.

Date of experience: April 2, 2016
California
26 reviews
75 helpful votes
Follow fred l.
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The most innovative is WholeFoods.
I used to live a few blocks from an Albertson's and I rarely used it.
Truly awful deli section.
Overpriced considering the quality.

They say that if you live close to a Trader Joe's your home is worth 40% more.
I imagine with Albertsons this is not the case.
In 20 years they did not come up with one single good idea.
The difference between the people who work at Albertson's and Whole Foods is spectacular.
Whole Foods is like Palo Alto.
Albertsons is like a Pigly Wigly in Georgia.
Actually Pigly Wigley has better fried chicken.

Date of experience: December 26, 2015
Washington
3 reviews
1 helpful vote
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The best ever
March 6, 2015

The Albertsons in Olympia Washington is the best ever from management down to baggers they are the best. Friendly helpful. Always clean. We don't go anywhere else. We give them a 10 Dana Meadors

Date of experience: March 6, 2015
Arizona
2 reviews
20 helpful votes
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I was really disappointed in the service I received the other day. I bought a carrot cake and I noticed it tasted kind of funny only to discover MOLD was growing on the bottom. I contacted the store via their survey and the manager emailed me saying they would give me a whole brand new cake for my one serving size and I was thoroughly that the manager contacted me. Way to go Albertsons!

Date of experience: July 2, 2014