Albertsons

I had a huge load of groceries on the counter and managing three kids at the same time.It was at this point the cashier accused me of trying to pass stolen checks. I had to look around to see if she was talking to someone behind me! I had a valid Texas driver's license with my photo that matched the name and address on the checks. I was asked to leave the store. I left humiliated.My husband was nine kinds of mad when he went back up there. They ended up apologizing to me the next day but the damage was done. I was humiliated not only in front of other customers but my kids as well. I would never shop here again.

The employees are nice and helpful except the cashier's. They don't greet the customers, that's okay. They don't thank you for shopping there, that's okay, too. But I don't appreciate them slamming my food around. My Fritos Dippers are now crushed and only good for chicken feed. Thanks Irene- you know who you are.

May be hard to believe but I placed my very first online order for pickup. (and last). My wife wants a particular size and type of butter that has not been on the shelves lately. I think she is crazy but if momma is not happy... I spotted it on the Albertsons website for order and PU in store. I tried to place the order but needed to meet a $ 25 min. So I added alcohol. I expected that I would receive a response about the availability of the butter. And then I spotted the hidden fine print that I had agreed to all sorts of substitutions. Albertsons tried to pull one over but I caught it. I found that I could modify this selection that I agreed to by default with hidden fine print. I modified to no substitution as this was the original intent of the order. An hour later after 5 emails soliciting more business I rec'd an "order is ready" email.
I went to the store and because I needed something else I went inside. The clerks did not know that orders could be placed online and looked at me like I was a dumb$#*! ( I am because I tried in the first place). Finally a manager came out, after much confusion he went to get the order. About 15 minutes later he returned. The order for the butter was incorrect. He told me they did not have what I ordered and I would have to accept the alternate because their website says so. He Knew nothing about opting out of a substitute. I explained that the entire purpose of the order was the specific butter and directed him to the hidden opt out option. He then started to lecture me that I needed to modify my orders to match what they had on hand. I told him to cancel the entire order. He said I still needed to take the alcohol. I then contacted the credit card company and put it in dispute. The parking lot has 4 spaces up front marked for online pickup orders. I will not be honoring these signs in the future.

I love my Albertsons because they always have digital deals coupons for items I actually use all the time. Every week. The store is well stocked the employees are helpful and friendly as well. I use the Osco drug that is onsite for all my prescriptions too and they know my name! Great store at Grant and Tanque Verde in Tucson AZ! Love you guys...

I was harasses because I used calfresh, I asked for a plastic bag and the casheir tolld me" why do you need one because it"s free and if you had to pay for it you wouldn't buy one and we are short of plastic"
She was so rude and when i told her this is discrimination she starts mocking me and laughing very loud infront of another coworker who was smiling, to be honest I never experience racism, everyday i meet good people but this incidence was one. BTW This store located at rancho san diego

I went on line and arranged to have Albertsons cater a deli tray of pinwheels to server 12 to 16 woman for pick-up between 4:00 pm and 5:00 pm the following noon. I received an email informing that they (Albertsons) had cancel my order at 3:05 pm. Just 45 minutes before the 4:00 pm earliest pick-up time. In order to process the order I was required to pay for the tray of pinwheels.
When I called the deli to find out how to have my funds returned to me immediately, I was told I need to call customer service. By now I had already placed an order with Pizza Hut for wings and a pizza for more than the cost of the pinwheel tray.
I had to call the store manager who researched my order and told me the funds would be deposited back into my account at midnight!

It is really not worth the hassle to have Albertsons cater a single tray of pinwheels, so you know anything more would be impossible!

Don't trust Albertsons!
During this hole process, I received text messages on the progress of my order, just to not have an order.

Terrible. Terrible business practice!
Beware

Since albertson has a free month to try i said why not let's try it! I live in Las vegas and i want to avoid going grocierry shopping for few things. My delivery was schedule 3-6pm time came and passed with no one that can help me! Still no contact or notice or email to let me know about it! I also have 5 different charges from albertsons for that same order! Called cooperate and still charges pending and no one knows what happend. The worst ever i would not even recommend it for free! Not worth all the trouble. Beyond worst service i right away cancel any further purchases or service from this company!

Helen in the deli department was absolutely wonderful! So helpful and so pleasant. We needed a party tray in a rush and she had it ready in under an hour.

I bought a gift card for my daughter that wouldn't register online (had the receipt with the amount... everything). It was a Mastercard. I spoke with an Albertson/Safeway rep from corporate regarding this issue (the card was worth $200 and I paid almost $6 to activate it). The rep and I did a lot of back and forth and it was agreed upon that I would get the entire amount back except for $1 (she didn't even know why it was this amount). Anyway, I finally got a check for the gift card I paid for and my daughter couldn't use, but instead of $1, they kept $50! That's right...$50. This was not what was agreed upon and the rep didn't even have the decency to call me when the check was on the way like she had promised (probably because she knew they were keeping my money). Long story short... this company will sell you faulty gift cards and then take forever to resolve the issue as they keep a 1/4 of the money you paid to NOT be able to use the gift card in the first place. I will never buy another gift card from one of their stores. They are liars and they cheat people who did nothing wrong... this was a matter between Mastercard and Albertsons/Safeway, but they chose to rip me off instead. They don't even deserve the star I had to give them. Corporate cheats. BEWARE!

Why is ur app live if it's not working?.
Peaches were. 49c and u charged me triple even after 2 checkers helped me, 25% of my items wouldn't scan, which affects my rewards, which equals money.
The soda was on sale, but u charged me dbl.
If I can't use ur app I can't afford ur store
It would be less hassle to go to Walmart.
Maybe most ppl wouldn't notice $20 difference but if u take
$ 20 from ech customer every wk, u would be making out while u rip off the customer. My husband lost his job and we need the app to be working!.
Why did u change from ur old app?. Ur stealing from the customer. Do u care about ur customer?.

First off, I came in to the store feeling super thirsty. A worker could tell, so they immediately came and kindly pointed me to the direction of the drinking fountain. So attentive! I was there to receive my covid-19 vaccine and I was super nervous! The pharmacy workers, however, were so kind and made me feel very comfortable. They listened to all my worries and discussed with me my options. Then, they gave me my shot and it was the most painless shot I'd ever received! So quick and easy! Afterward, I did a little shopping and headed to the checkout line. The cashier worker and the bagger were so sweet! They asked me about my day and shared with me their love of the drink I purchased! It made my day, and all I can say is thank you Albertsons for being such a pleasant place to shop! Keep up the good work, and for those reading this review, GO TO ALBERTSONS! It might just be the highlight of your week!

We bought ready made chicken wings off the assortment of chicken wings $7.99 pound. We were very disappointed! They were all super dry, we couldn't even eat them. Seemed like they were old wings. Won't be buying there again.

I avoid this store whenever possible. Checkers are talking amongst themselves, not the least bit interested in the long lines and truly don't care. Prices are about 30÷ higher than their competition. I cant find half the items I need but they are available elsewhere. How can they remain in business? Terrible management.

Unsafe practices of food health and safety. Unwilling to listen to sound advice from a knowledgeable customer. Rude in fact about complaints based on fact. Mix raw meats, even chicken, which is incredibly dangerous with ready to eat foods including raw cut fresh watermelon...
Don't shop here. After years of loyal patronage we are done. Not willing to keep putting ourselves at risk and wasting our hard earned cash with a company that chooses to hire people in charge that scoff at our valid concerns about unsafe practices. Other unhappy reasons as well but this was the deciding factor.

If I could, I would give the Albertsons location on San Marcos Blvd/corner Rancho Santa Fe Road in San Marcos ZERO or NEGATIVE stars. It's sad to think that they are the same corporation as the Albertsons on San Elijo Road…
A few days before Thanksgiving, we bought a huge ribeye roast, about 22 pounds. About 3 days after we had bought it, we took it out of the butcher wrapping paper and noticed a strange odor coming from the roast. We called Albertsons and were asked to return the product. About 12 hours later, my husband went to the store for the return. In the meantime, I had started to prepare a turkey instead. I didn't even think about anything, thinking my husband would come home with a refund back to my credit card or at least a store gift card. But noooooooo... They told him that he needed to get exactly what we had bought before, so he was assured that it was store policy that he HAD TO get another huge roast again. I was very upset when he came home with another roast, this time still in shrink wrap. This one weighed in at about 25.20 pounds, regular price at $10.99 pound was $276.75. Since our previous roast was a little lighter due to being trimmed and due to not having had to pay for the heavy duty plastic wrap, my husband was seriously asked to pay an additional $20. I called the store and was told the store manager was not there. So I filed a complaint online on the Albertsons website. That was on November 25,2020. We waited a couple of days, and since we had not heard back and were assured the store would "eventually" get back to us. We decided to open the heavy duty shipping plastic on the roast and cut and freeze it. It turned out there was a reason why we had to pay an additional $20 – we had about 3 pounds of excess fat on that roast, and that is the fat beyond the normal fat needed. Plus the shipping plastic – they took our additional money to pay for trash. Nice…
Ever since then, I am being stalled and mocked by Albertsons customer service. The store manager NEVER called us. In one of the emails from customer service, they seriously had the audacity to tell me that the store insisted that someone had called us on 11/28 and on 11/29. Very strange, as my phone records do not show any incoming calls on both days from an Albertson store. Instead, I had to send them my phone number again per email. So I did. I repeatedly asked for the name of the so-called "manager" at that location as I have never in my life experienced such bad or rather non-existent customer service, but the answer to that question that I must have asked 3 times now per email is being avoided. After at least 7 or 8 more emails from me, always inquiring when I would be contacted, even requesting to be contacted via email, I am still waiting to hear from anyone over at that store site. In one emails I was told that the store refused to communicate via email. It had to be via phone. I wonder why that is? So that there is no trace of any communication?
I avoided Albertsons since that day completely. I do not do business with a store that treats customers like that. Shame on them, and shame on corporate to have such incompetent management in place there.