AjRichies

STAY AWAY! BEWARE! I bought a $4,000 camera from them because they had it cheaper than everywhere else. They sent me a knock off international version of the camera. Thank god I checked the serial number on the bottom of the camera. I called Sony and they said I was SCAMED. I then called ajrichies for 4 days straight. In this process I was cursed at, screamed at, hung up on, and threatened. I finally got ahold of the owner and he was even worse than the others I spoke to. They refused to refund my camera. I then proceeded to call my credit card company and disputed the purchase. I was later refunded my money after waiting 3 months and lost out on $48 to ship the item back. BEWARE OF THIS COMPANY!

Don't buy anything from this company, they are filled with frequent lies. I placed an order in June 07,2013 and they called me in June 12 to confirm my order and said that it doesn't include a battery, then said that it could only be used for 5 minutes only. The real reason is that they tried to ask me buy more products. On June 14, I called and they told that it was shipped on June 13 by Fedex and that they would update the tracking information later on their site. I called today, June 17, and they told me that it hasn't even been processed yet. I requested them to cancel the order with a full refund, and they hold a 15% restock fee ($91.03). They made me a deal to give me a full refund only if I remove the previous negative feedback I gave them. Don't deal with this shady business!

HORRIBLE COMPANY DO YOURSELF THE FAVOR AND DON'T ORDER FROM THEM.
So many scams going on with this company I've really considered calling the Better Business Bureau on them. Waited for over a month for my order and still didn't receive it, so I go to cancel my order and steve the rep over there says he will be sending me a confirmation e-mail at the end of the day. Next day never got the e-mail so I call, was hung up on 4 times before finally talking to someone and waiting 20 mins at a time. Steve yet again says my order was canceled i should of gotten an automated e-mail but I never did. He gives me some crack $#*! number that he says that's my cancellation number, but yet my order still shows in process on their website. It's cool though, I recorded both phone calls from yesterday and today, so if they try something like charge me when I said to cancel, they have a $#*! storm coming for them. THIS SITE SHOULD BE SHUTDOWN! I'm considering uploading those phone calls from them, just so everyone can see for themselves.

"Do NOT buy from this company! Their customer service is the worst I have ever experienced. I ordered a camera and called to check on it 12 days later and they hadn't even processed my order yet. When I requested the order be processed and shipping be expedited, the rude man on the phone said he would have to charge me for the shipping. I immediately cancelled my order, which he had no problem doing. BTW, my order confirmation says orders are processed in 3-5 business days and delivery takes 10-14 business days. It has been 8 business days and my order hadn't even been processed. Ridiculous!"

They advertised march madness sale on their camera equipment. I ordered a Nikon d5100 camera for 447.99 and warranty upgrade for 69.95.
I get a call from them on Easter Sunday while I was at church.
I checked my email and they said they were trying to reach to verify my billing information before processing. I called back and all this guy ( he said his name was scott) tried to do is sell me additional options and supposed free upgrades and two for ones ETC. I said wait lets go back and just give me what I ordered on the website. " But you need this and that..." he said. Rather than sell me what I ordered, he cancelled my order. The low advertising price of the camera was just a nasty high pressure ploy into buying options for the camera I don't need. I could hear what sounded like other sweatshop callers in the background. And also: There was nothing wrong with my billing information!

Warning! Warning! Warning!

I buy a lot on line and ajrichies.com has been the worst company that I have ever dealt with. I have spent over $3,200.00 with them and when I got the merchandise it was not what I was told over the phone. They are liars and when I got the merchandise, some things were missing too...

I called them several times and every time I call them, I'm placed on hold for over 20 minutes each time I have called and kept on getting bounced from one person to another and did not resolve anything and also have sent them several emails and no luck. The one time I was able to talk to someone, he said, if you're not happy with what you have purchased then return it but you'll be charged a re-stucking fee of about $600... so it's a no win situation!

My recommendation is to avoid this company at all cost... I just can not believe how companies operates like this and pretend that they will make it in business! I think that there should be consumer protection from companies like this one.

I ordered a Nikon D5100 for 489. And was charged 648.99 (a 159. Overcharge). I originally ordered the camera with lens, and they immediately called to pressure me into buying an extended life battery for 80 dollars, which I first said ok then called back to cancel the battery as it was available for on third the cost elsewhere. What they sent was a bundle with other things and what they claim was a USA version of the camera, since what they now claimed that I with no English. I have been buying cameras for years and this is hogwash! This is the bait and switch that used to exist when buying photo equipment but was by and largely changed by the advent of Amazon and the likes. It took me a week to talk to customer service, and they made that I was lucky to get the US version. They offered to take everything back and give me the Malaysian version, but this would open up more problems, as the there is no Malaysian version listed on their site. It is impracticable as I need the camera now. I offered to return the battery and the tripod for a credit of 80. But they said they upgraded me( without my consent) to the USA model and want it back. I do not think I would ever see any camera, as i do not trust them and there is no Malaysian model to be sold in the US. You need to stay away from this vendor, as they are very hard to deal with if you have a problem and they are not doing business in an acceptable way(my experience).

I had a very disappointing experience with this store. They offer the item you are looking for the least price you can find, and 18 days later, when you realize the order is taking too long to arrive, and you contact them, they will tell you the item is not available, and that they are still waiting for it to become available! Not a singe email to advise you of what was going on, and when you are only two days from the trip where you would use the camera, you have to run to a store and buy any camera available, becaude AJ Richies has a terrible consideration towards his customers.

Check other reviewer's comments regarding ajrichie's "selling up" of overpriced accessories. This was my experience, too. Shipping was SLOW (nearly a month until delivery) and they sent the wrong battery and charger for my camcorder order. I sent an email asking them to send the correct battery and charger and I would return the incorrect one in the same packaging. Four days later and no response from them so I called. I was transferred to "the correct department" and guess what, all agents were assisting other customers and if I would leave a number they'd call back. Wonder when they will call back? This is an awful company with no interest in customer service or satisfaction. Save yourself some grief and buy elsewhere.

As many reviewers have already mentioned, they will never ship the low-price product until you purchased their over-priced accessories. Same thing happened to me! Ajrichies confirmed the purchase but did not give me an order number. In their confirmation email, they wrote: "All orders are subject to management review and approval. If there is a pricing, stock error or the order is found to be invalid for any reason, the order is subject to cancellation by management." There are only a few information in the email, but they spend a lot of words on possible cancellation! When I called them, they just reviewed my order and told me that my order was cancelled in a very rude manner. Yes, they are playing exactly the same tricks as other reviewer mentioned in a "smarter" way now, where they will not give the customer an order number before they confirms that they can sell you the overpriced accessories. In this way, there will be no negative comment for them anymore at resellerratings.com because customers need an order number to publish reviews on resellerratings.com! Buyers be aware, their true rating score should be much lower than 7/10 on resellerrating.com, and should be truly reflected by the evaluation from this website.

Horrible! I placed an order back in November 2011 and they make you call them a few days later to confirm your order-but the real reason is they try to up sell you on products you don't need.

Fast forward to March 3rd, 2012... yes 2012 I waited 4 full months and finally canceled. Before this I called numerous times to inquire as to why my camera was late only to find out one day that it was out of stock. Checked ajrichies website and the camera i bought was not out of stock in fact it was still on sale and had plenty to order from. I called again and they gave me some crazy mumbo-jumbo response. But I know the real reason they "un-stock your order if you don't buy into there up selling tactic" SHAME ON AJRICHIES!

More than two months ago I ordered a Sony Alpha SLT-55 camera from them. The item was supposedly in stock. Following the phone call to sell me 'extended life batteries and other items I received an e-mail telling me to expect delivery in 14 to 21 working days. I waited the proper number of days and sent an e-mail inquiring about the status and all they said was they will ship it when it comes in. I tried again a week before the two month anniversary of the order and again, the same reply. Today I cancelled the order.

I don't know if ajrichies is a fly by night organization or a kid working out of his mother's basement but I do know their behavior is unprofessional and unreliable. I will be reporting them to the New York Attorney General for unfair business practices and the consumer protection agency in the state. Their ethics don't exist and their treatment of customers is below deplorable. For each person who bothers to write a complaint there are fifteen who were dissatisfied but did not complain. I am equally disappointed in I-cart for having them on their website. Avoid the stress and avoid ajrichies!

I ordered Canon 7D on 11/27/2011 and the website said "Product Usually ships in 1/2 Business days". Its been a month today and there is no update on my order.
I contacted them many times through email and they reply one liners "We are still waiting for the camera to arrive" (on 11/30). When I asked whether you anticipate any tentative date they replied "no we do not" (on 12/16) and again "I wish I could give you a date but we do not know when it is coming in yet" (on 12/27). The emails are not at all courteous. No Hello/Hi etc. Just one liners which look very unprofessional.
I read other reviews and looks like they want me to cancel the order as I haven't opted for any accessory/extra services from them. I verified my address after receiving an email from them. Even today their website says Canon 7D will be shipped in 1-2 business days but they have held my order hostage.
I will be cancelling the order and request prospective buyers not to order from them. Unprofessional/rude company which is not at all recommended.

THEY ARE FRAUD/UNETHICAL/RUDE/SPAM. PLEASE STAY AWAY.

Prices look great at this web site but beware. I placed an order for a camera, then received an email that I needed to call them to confirm the order. When I called they tried to sell me additional accessories. When I turned down all of the options I was told they would place the order and I should receive the camera in 2 - 3 weeks. He asked me if I still wanted to purchase the camera and I said yes. Then I received an email stating the camera has been ordered and should be in their warehouse in 14 business days. I ordered the camera 12/9/2011 and probably won't see it until mid January, if I ever see it. I should have known the price was too good to be true. If you are willing to wait a month to save a few dollars this company might be OK. It remains to be seen in my case.