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AjRichies
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AjRichies
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Reviews

2.1
Reviews 81
5 Stars
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4 Stars
0%
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2 Stars
3%
1 Star
96%

Utah
1 review
4 helpful votes
Follow claire s.
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I ordered a turn table last February
April 18, 2014

I ordered a turn table last February. I called to ask if they even got my order. Some guy said "back ordered " and would be sent 3 day air when more come in. Today when I called the recording said they were closed and the mailbox was full. I know I 've probably have been scammed. I called my bank and they said that if my account has been debited I can dispute the charge and get it taken care of. They will put the $69's back into my account. Hope all of you can get your money back!@

Date of experience: April 18, 2014
California
8 reviews
29 helpful votes
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Avoid AJRichie regardless of their ads
April 14, 2014

Avoid AJRichie regardless of their ads.
I strongly recommend Not buying anything from AJRichie. I was hoping to save $100 on a camera and accessories and ended up paying $150 more than I would have had I purchased the same camera and accessories from a reputable site. This is what they did. They advertised a camera for about $100 less than retail. After I purchased the camera online, I got several e-mails from AJRichie that I needed to call them as soon as possible as there was a problem with my order. When I didn't respond immediately to the e-mails, they called me. The rep on the phone was very low key and made some very reasonable suggestions regarding accessories I might want. All of which I was going to eventually purchase. The prices for these accessories were higher than I expected and when I questioned him about them, he said that the prices I was quoting were for inferior products which AJRichie didn't carry and that I should get quality accessories for the quality camera I was buying. I foolishly agreed. As turned out the prices were several times more expensive than was reasonable and ending up not only wiping out the $100 saving but adding an addition $150 to what I could have gotten had a used a reputable site. Later that day, I found online reviews which described how customers are misled by AJRichie and end up paying much more than they would have on a reputable site. Unfortunately, it was after AJRichie was closed for the day. The next day, I called to cancel my order. They rep on the phone put me on hold and when he came back said that the order had already been shipped by FedEx and that I would be getting a tracking number by e-mail before the end of the day. When I checked my credit card, I found that my credit card had already been charged for the full amount. To make a long story short, I didn't get a tracking number that day. I called every day for the next four days and was told that my order had been shipped that morning and that I would get a tracking number by end of the day. It wasn't till 5 days after I placed the order that I got a tracking number (it was a USPS tracking number not a FedEx tracking number). When the shipment arrived, the extra battery I had ordered was for a different camera not the one I ordered. I called and I was told that they had noticed the error and were sending me the correct battery. I also told them that there was no warranty card with the shipment even though it was mentioned in both the invoice that came with shipment as well as the in the documentation from the manufacturer. They said they would send me one. However, I still have not received one. One last note, the invoice that came with the package came with a list of everything that was ordered but only a total price so that there was no easy way to prove that I had been over charged. They are very good at what they do, getting unsuspecting customers to be tricked into grossly over paying for camera equipment. I strongly recommend not buying anything fromAJRichie.

Date of experience: April 14, 2014
California
1 review
6 helpful votes
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Ordered camera, best price on internet, at $249.00. Got email requesting I call and verify order. Called and was told camera didn't come with battery and they would sell me special 5 hour battery for $89.00. Camera arrived with 'in-box' battery and charge was for $349.00. When called was told I had agreed to extra charge, even though sales person lied and said camera didn't include battery. Could send back if I sent $35.00 for restocking fee plus they would subtract $19.99 shipping charges and I'd have to pay for shipping for return! They are unethical and will add items on the sale to boost their charges. STAY AWAY from this company! UNETHICAL

Date of experience: April 11, 2014
Georgia
1 review
4 helpful votes
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It does not deserve a star
April 8, 2014

It does not deserve a star. DO NOT BUY FROM AJRICHIES

I ordered a Canon t5i ( body only) at $349.00. I was sent an email to call a number. I was put on hold for ten minutes. The person on the line began the old game of Bait and Switch. He starts to explain to me that this Canon t5i was an import model from China and the touch screen language is only in Chinese. I asked why the description on the website did not say this for I would have not chosen this camera. I for one have no idea why you would even offer this Chinese language model to an American consumer unless you wanted to draw people in by the low price. They then have me call them and try to sell me the correct camera at a much higher price of $750.00. (No lens) body only.
I told the operator to cancel the order and he told me it's already been processed. I told him I still wanted it canceled because I know that we as consumers have 24 hours to cancel. He was dismissive sounding in his tone and said okay. He said he had to transfer me to billing and abruptly hung up on me.
I quickly went to my online checking account and transferred all my money but $10.00 to savings so to stop Ajrichie from withdrawing any money. It worked. A few minute later I received an email from Ajrichie saying their attempt to withdraw money was refused because of lack of funds, lol.

I finally bought my camera from my local camera store, no hassles, no problems. I also feel good about supporting a local business.

Moral of story, always, always do online review research.

Date of experience: April 8, 2014
Michigan
1 review
2 helpful votes
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Zero...
March 18, 2014

Zero... has anyone actually received a refund from this company? I am waiting for my refund of $369.99. Of' course... like all the reviews stated... hung up on, no confirmation sent for shipping or cancellation of the order. This company is full of lies! BEWARE!

Date of experience: March 18, 2014
South Carolina
1 review
3 helpful votes
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Just called to ask a few questions about the Canon 6D. I told him I was fine with an import model, but before I would purchase I had a few questions (is it factory sealed, does it come with Canon batteries and charger etc) and he not even answer the questions I had, and when he caught wind I knew what I was talking about, quickly informed me that they only have the US model and hung up on me! Talk about shady!

Date of experience: March 13, 2014
Colorado
1 review
4 helpful votes
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Don't be foolish
February 27, 2014

Don't be foolish. Shop elsewhere. This site is a scam. If it sounds too good to be true, it probably is.

Was looking for a Sony camera and they had it for $200 less than anywhere else. Hahahaa right... I called them to ask about the price and why it's so low and is it real. The guy insulted me and told me to go to Best Buy instead. Is it possible to shut down this stupid web store? That would save a lot of money for a lot of people who will get scammed by these guys.

Date of experience: February 27, 2014
Connecticut
1 review
4 helpful votes
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DO NOT BUY FROM THEM!
February 25, 2014

DO NOT BUY FROM THEM!
I like everyone else on this website has had the exact same experience. I ordered a camera for the sale price of 289. I thought wow good deal. The next morning I get a sketchy email that looks like it got sent from a child saying to process my order i needed to call in and give a voice confirmation. So I called and first off let me say how RUDE these guys are. He told me that I would need to buy the a long lasting battery and some other $#*! that ended coming up to 420 something. Me being stupid agreed. Then an hour later i went online and saw all these other reviews i started freaking out so i decided to call them... i got put on hold for 10 mins three times then was hung up on. When i finally got through and told him i wanted to cancel my order he said that i couldnt because the item has already been shipped and he added a longer warranty with a tripod and some other items and that it would get to me by the end of the week and then hung up. I got so upset that i made my roommate call them again for me to cancel it. She got hung up on twice before getting to speak with someone. She asked him if my order was shipped yet and i guess him being stupid didnt realize the person with the same name and camera just called 10 minutes earlier but he told me the camera was not shipped yet... so she told him to cancel the order and he got very rude with my roommate saying we were making a mistake that this is the cheapest price you'll find. But she lied and told him that we just wanted to trade cameras and were looking at other cameras on their website to keep them happy to work with us. He told us the money would be refunded but i needed to pay a restocking fee of 10%, when I asked how much that was going to be he asked "are you kidding" and said itll be "$43" and that it will take 48 to get put back into my account nd hung up. I still didnt feel right about the situation so i called my bank and told them about it and they told me if the money isnt in my account in 48 hours that they will dispute it with them and give me my money back. HOPING everything works out but i'll write another review if i actually got my money back or not... WHATEVER YOU DO DO NOT BUY ANYTHING FROM THEM! SCAM SCAM SCAMMMMM

Date of experience: February 25, 2014
Indiana
1 review
3 helpful votes
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Canceled my order before I even received it
February 19, 2014

Canceled my order before I even received it- got really bad vibes regarding customer service. When I called to cancel (after being on hold for 10 minutes) guy was really rude. Forget it!

Date of experience: February 19, 2014
Wisconsin
1 review
4 helpful votes
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I wish I could vote with no stars!
February 19, 2014

I wish I could vote with no stars!
I can't believe I was dumb enough to not research this before I purchased. I feel like a complete fool!

D610 was priced at $1399 on sale.
I tried to order from the site, but it wouldn't let me upgrade shipping. I emailed them about it, since it was past hours, and they told me to call.
Called the next day and the guy told me I could order over the phone.

He then asked if I was wanting the US model, to which I replied, "well yea!"
He informed me that it was not the sale price. Instead it was $1699...
I went back and forth with my husband but it still was the best deal I had found and they said there was no tax and free 3 day shipping so I agreed

He then asked me what kind of battery I wanted and when I let him know I had one, he damn near called me a liar and asked what kind of camera I had prior. I let him know the D7000, which I know uses the exact same camera and he didn't say much after that.

He processed my order etc

I got an email saying thanks for the order and that it would ship soon.
Never got an invoice/receipt, tracking number etc
I tried for 3 days to get both of these and wrote a nasty email about it and the fact that my account was charged $1799!

They then sent me a photo of the invoice but still no tracking information

I got a call the next day which I missed and an email stating that they tried to contact me.
I got in contact with them and the guy let me know that the reo must have forgotten to read the part that said there was a 6% charge straight from Nikon, for insurance on the shipping!
That they couldn't refund me the money for that, but could offer me an extended life battery, high speed memory card and card reader, or, a 5 year extended warranty.
I agreed to the accessories.

I then let him know I have STILL not gotten a tracking number and instead of giving it to me over the phone, he told me it would be emailed by the end of the day

I have still not gotten a tracking number. Its been a week since I ordered and I have not gotten the camera, which was supposed to be on 3 day shipping, and now, no one will reply to my emails and when I try to talk to someone, they get pissy and hang up

I will be calling the bank later today when my husband is up, since it was charged to his account, to report it as fraud and HOPE to hell, I can get my money back

I sold my only camera, to have the money to put towards this.
Photography is my business! I have a shoot in 3 days and have NO camera!

I should have used my head and researched them prior, because now I see NO ONE has left a good review!

I'm literally in tears over this and have no idea what Im going to do about my upcoming shoots, since I dont have the money to just go out and buy another one while waiting to see if I can get refunded!

I have made a facebook page, if anyone would like to come and post their experience with it
Most companies have a facebook page, so Im assuming a lot of people will try to look them up. Im hoping they find my page, since there isnt one for the actual company, that I found
Maybe I can save ONE person, from getting scammed like others.

https://www.facebook.com/pages/Ajrichie/**************

Date of experience: February 19, 2014
Nebraska
1 review
3 helpful votes
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Stay away!
February 19, 2014

Stay away! Ordered a Panasonic camera because of the price. Got an email saying I needed to call to verify the order. This is when they get you. They wanted to know which battery they could sell me. The camera comes with no battery. Seriously? Only site I could find that does this. They also told me the other sites only give you a thirty minute battery. Totally false! I canceled my order. I hope it really was canceled. I do not trust them and neither should you.

Date of experience: February 18, 2014
New York
1 review
2 helpful votes
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This is a BS site dont waste your time pay the few dollars more you will get what you want and in the time you want it

Date of experience: February 17, 2014
Wisconsin
1 review
3 helpful votes
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Obviously a Grey market scam
February 16, 2014

Obviously a Grey market scam. Their address is even in Brooklyn, a Grey market Hotspot. No response to emails and complete BS customer service. I would rather die in a hole them order from those frauds. I should get the BBC on their a**s

Date of experience: February 16, 2014
North Carolina
2 reviews
1 helpful vote
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Can't rate lower than one star or I would
February 10, 2014

Can't rate lower than one star or I would. Ordered a camera last night at a price too good to be true -- HA! Of course got an email saying to call in and confirm the order. After reading other reviews I decided not to call and waste my time. Who else has you call in and confirm an order? I've bought thousands of items off the net - first time anyone asked me to call and confirm! Any problems and I will sic the FTC on them, suggest you do the same. BTW other review site have some positive reviews, almost certainly posted by an ajrichie employee. This is criminal and should be treated as such.

Date of experience: February 10, 2014
Virginia
1 review
2 helpful votes
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Purchased a Sony HDR Camcorder on Black Friday 2013 for $859.99 for my company. No confirmation email sent. Luckily took screen shot of original purchase and confirmation (I didn't have a printer). They called on Dec 2,2013 to "confirm order and shipping address". Sold me on additional accessories which I was ok with. Again no confirmation e-mail. Equipment arrived with no invoice. January Credit card statement came in with a charge of $1999. 99! Minus the additional equipment that I ok'd I was over charged $489.99! When I called to dispute they said because camera did not come with a battery or charger! It did but beside the point I ordered an extended life battery and quick charge charger as extra accessory. When I brought it to ANTHONY's attention the charge became due to ALL equipment on website is in Japanese! If you want it in English you have to pay $350.00! Again, so you just charge me anyway? He said its ALL over website all equipment is not in English (IT IS NOT ANYWHERE ON WEBSITE). They also sold me an extended 2 year warranty. I asked if it was a manufacturers warranty and was told yes. IT IS NOT. It is warrantied through AJRITCHIE! The extended warranty is USELESS!. Anthony offered me an additional year warranty to make me happy? He kept repeating it., "all I can do is offer you an additional 1 year warranty". I told him What would make me happy is the return of my $489.99. I advised him this was not my error but also I told Anthony I would concede the charge if he could tell me WHERE on the website it states all equipment is in Japanese, HE COULD NOT. He became loud, spoke over me, and told me it was a courtesy he was even speaking to me. He then said "Im done with you, call your credit card company, do it!" and hung up. SUCH A FRAUD! This is in dispute with my credit card company and complaints are being filed with BBB of New York as well a CCA of NY. I may even make a CALL for ACTION with my local news station. I will see this one to the end.

Date of experience: February 6, 2014
New York
1 review
1 helpful vote
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**DO NOT...
February 4, 2014

**DO NOT... I REPEAT... DO NOT BUY FROM THIS COMPANY**

My husband purchase a DSLR camera from their website for my xmas gift. Everything was fine and working well, until it stopped working on our family vacation in Jamaica. I got the camera in Dec and it stopped working in Aug. When we got back to the states, I contacted Nikon to see if I could have it fixed. After speaking with Nikon and giving them the serial number listed on the camera, I was then informed that the camera is a REFURBISHED camera and I would have to pay $170 to get it fixed. After my husband paid over $600 for the camera. Nikon told me that if it was a new camera they would have fixed it and I would not have to pay. I WAS PISSED. So I contacted AJRiches customer services, spoke to ADAM who informed me they are not sure why I got an refurbished item and he would submit a claim and I he would call me back in 10 day. After the 10th day... I received no call. So I called... and called. Every time I called, ADAM was either busy or on the other line. Left him several message. No response. I finally spoke with him 15 days after our last conversation. He again claimed he doesn't know why I got an refurbished item and he would resubmit the claim, he was so rude and nasty. After our conversation, I asked would I need to call again after 10 days he said, Yes and HUNG UP THE PHONE ON ME! Ohh hell no... this company is $#*! & WILL RIP YOU OFF... I contacted the BBB to file a complaint.

*PLEASE STAY CLEAR FROM THIS COMPANY... TAKE YOUR BUSINESS ELSEWHERE*

Date of experience: February 4, 2014
California
1 review
1 helpful vote
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CONTACT YOUR CREDIT CARD COMPANY AND DISPUTE THE CHARGES! THEY CAN HELP YOU IF YOU'VE BEEN RIPPED OFF BY AJRICHIE.COM. I'm also a victim of this site. They switched the 149.00 memory card for a 9.99 card and then told me it's not. I bought the extended warranty & tried to cancel the warranty, but they told me they register it when it's sold. Warranty company said that's not true. Now they say I have to pay 15% restocking fee on the warranty. My credit card co. Says this is a tactic to keep me from returning the merchandise. They are now telling me I bought a package which I didn't and not letting me return their "switched" cheap items without returning the camera I bought at the advertised low price which got me to the site in the first place. My credit card company is working with me so now I feel a little less stupid for falling for this.

Date of experience: January 30, 2014
Indiana
1 review
1 helpful vote
Follow A R.
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I agree with all of the other posts on here, not only did they try to upsell me on things that should come with the camera they hung up on me nearly instantly when I questioned them about it.

Date of experience: January 15, 2014
New York
1 review
3 helpful votes
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This Company is a SCAM!
January 7, 2014

This Company is a SCAM! Bait and switch too! I ordered online a Nikon Coolpix L820 (red) on 12/20/13 for $159.99. On 12/27/13, I received an email from them to call *******559 X 509. I was informed that the red camera is out of stock and that the black one is available. I agreed to receiving a black one instead of a red one.
On 01/07/14, I called the company and was told that the camera will be shipped from another country to my home and it will take 4 to 6 weeks for me to received it. On my
Order confirmation, it states that I will take only 10 to 14 business days for me to receive it. I was able to cancel my order. Looks like they are accepting online orders even there are no supplies. Please read the reviews on this company before ordering online.

Date of experience: January 7, 2014
Florida
1 review
3 helpful votes
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I wish that I had read the reviews before I ordered a camera from them. After I ordered a camera from a link I got through Amazon.com, they called my husband the next day to "verify" the order. Well my husband didn't know anything about the camera as it was for him for Christmas. I called back and after talking to 3 people, they said they didn't have the red one but I could ge a plum colored one. I said ok and then he pushed a recharagable battery pack on me, which I did buy. Then he said he would give me free expedited delivery if I wrote a review immediately so he could show his boss. I told him I couldn't do that right away so he gave me the free shipping anyway. Then when I got the camera it was in boring black. I had a feeling this was a funky place. I haven't used the camera yet, so we'll see how it works.

Date of experience: December 30, 2013