AjRichies

I purchased a Nikon D5200 camera body, or so I thought. The price was a bit less than the 2nd lowest price I'd found anywhere else. The next day I received a call from a heavily accented (sorry, but it was middle eastern) man, telling me I'd ordered the camera only. "I know" I replied. He told me it was literally the body only, and did not even come with a battery or charger. Really?! When I told him I'd never heard of an electronic item that required a battery not coming with said device or charger, he replied "Well I guess you're hearing of it now". I told him "Well I guess you're hearing me cancel my order" which, thankfully, they did. Typical "bait and switch" tactic. My advice: CAVEAT EMPTOR - SHOP ELSEWHERE!

Saw low price on line I placed a order for camera they e-mailed me a couple of days later to call them back to confirm was on hold for about 30 mintues. Spoke to a rep who was confused on what I ordered, he told me my order was for camera (body)only I brought to his attention that the ad and reciept said camera, battery, and quick charger. I asked him if I can get order sooner he said it will cost $70 to recieve in 3 days. I agreed just to have it before X-mas. I tryed to track shipment and ther was no info. I called them back waiting 45minutes this time spoke to rep and he tells me my credit card didn't go through that I need to use a different card he tells me this after 3 days. Can you say Scam!

The absolute worst. Ordered a Nikon 3100 body at a decent price, waited for weeks and thought they had lost the order. I finally got an email to call and verify the order. I did so and the kid on the other end told me that the camera I had ordered came without a battery and charger when it was clearly listed in the spec sheet. I checked because this has happened before. Pure scam, dishonest to the worst degree, do not buy from these people.

I've purchased hundreds of products online from hundreds of businesses and I've never written a negative review until now. There have been a few instances of the product being maybe not quite what was depicted, or maybe customer service wasn't stellar, but I've never before felt like I was thoroughly and deliberately scammed till I dealt with AJRichie! These people are total crooks. Maybe because I've had pretty good luck dealing with reputable sellers, I never even thought to check their reviews before ordering, just got careless. It's been an expensive lesson! Don't let their low prices suck you in!

DO NOT PURCHASE FROM THIS WEBSITE!

Mega scam website, I have placed an order over the black Friday sale with AJRichie.com to purchase the Canon 5D Mark III, and as they have reduced hours of operation, I had to wait until monday to talk to a live representative to try to figure if my order was on, or pending, or processed. So long story short, I get to talk to a gentleman on Monday morning that informed me that the unit I purchased it's a "foreign" or NON US, as he named it, and if I want the US model that will come with all the CD/DVD for installation, manual, etc, I will have to pay close to $2900. 00 to get the genuine part. Now this is the best part, where the website listed this item as SKU: CANEOS5DMIII MPN: 5260B002 (US model) and not SKU: CANEOS5DMIII MPN: 5260A002 (Non US model).
When I got to the bottom of this and called again to clear the whole situation, I came across a very arrogant, not friendly type of customer sales rep that was very rude in taking the time to fix or do something about this situation. He mentioned that he is very busy, and I can go F*** myself, when I asked to cancel my order. I hope that my order is cancelled.

[Updated 11-25-13] AjRichies is an unscrupulous business that conducts deceptive business practices. Numerous complaints appear on several consumer-watch websites. Similar complaints have been reported by many customers. Do not do business with them! If you are taken in, don't waste your time trying to deal with them. File a complaint with your bank's consumer claims department and request a full refund for your credit card transaction. Since phone calls and e-mails are routinely not returned, it is unlikely that they will successfully dispute a customer claim when a bank attempts to investigate a sale and negotiate a settlement.

AjRichies conceals unfavorable terms and conditions of sale on their website. They charge a 15% restocking fee and a 10% fee for refused shipments. A common complaint is that sales people call back customers after an initial sale is made to upsell accessories that are exorbitantly priced. If this is not accomplished, deliveries are long delayed or do not occur at all. All sorts of excuses are made. Customers who thought they were getting a deal wind up being charged more than advertised prices or get wrong products.

The history of my purchase is revealing in many ways. Over the phone, I was persuaded to purchase a $3,000 "package deal" for a camera body, 2 lenses, accessories, and extended warranties. I naively agreed to the sale without an itemization of prices. An e-mail with a confirmation of the sale and a tracking number was promised, but it was never received. Unlike many other customers, I actually received my shipment in a few days. The shipment enclosed a sales invoice which did not show any unit prices for the ordered items. In fine print at the bottom of the receipt was a 15% restocking fee policy. Another policy was absent that states that incorrect and missing items are replaced, but no refunds are allowed.

At the time of purchase, I was never informed orally or in writing of the restocking fee policy and other terms and conditions of sale that are buried in the website. When the restocking fee for a phone sale was questioned, the policy was justified by explaining that the policy appeared on the website. However, when one looks carefully at the language on the website, it explicitly states that the sales policies apply to website orders. There is no mention of phone transactions.

Several of the delivered items were lacking. The camera and lenses were defective in packaging and were missing items. The camera and lenses were missing original manufacturer's certificates of warranty. This placed in doubt whether the items were new products and US warrantied. It was evident that the camera body was restocked merchandise that had been resold. Manuals and accessories were missing from the box. Extended warranties that were purchased were not what they were purported to be. Insured replacement and repair costs were limited in amount and accidental damage was explicitly excluded contrary to the representations of the sales person.

I called the company and obtained the unit prices for my order. After accounting for the actual prices of the order and the prices of comparable products on the internet, I determined that I had been overcharged by $700. When I complained that I had been overcharged, an offer was made to adjust the sales price by $700. This was a clear acknowledgement of an overcharge. I refused the offer to the surprise of the sales person. I was intent on not doing business with AjRichies and getting a full refund of my money. I returned the entire shipment and bought identical equipment from Amazon companies to my satisfaction.

When I received a Return for Refund form enclosed with a return merchandise RMA, I was charged $450 for a 15% restocking fee based on the original inflated price of $3,000 and not the offered adjusted price of $2,300. Interestingly, the language of the form contradicted some of the return policies on the internet. It stated that items that were incorrect or missing things would not be charged a restocking fee. When I last contacted AjRichies on October 29th, they surprisingly promised me a full refund by November 1st. However, I never received it. I then contacted my bank to file a claim.

In the case AjRichies planned to object to my bank's credit card claim, I sent the bank a 7 page memo with various attachments and 4 unanswered e-mails to document the circumstances of my purchase. My bank credited me immediately after doing an "investigation" on the day I made the claim. I am sure that they had no better luck than I had in attempting to reach AjRichies when I repeatedly called them on different days and was placed on hold for one and half hours before I gave up.

The lesson I learned is always to investigate the reputation of a company before making a purchase. I feel quite safe making purchases on Amazon. They have very good customer support, and they back the sales of the companies that do business on their site. My wish is that someone would warn all potential customers and shut down AjRichies. AjRichies's business address is not the place where they actually do business. It's a storefront in an apartment building in Brooklyn. It can be viewed on Google Maps. The location is obviously used only for shipments to conceal the true business address of the company. This prevents frustrated customers from serving legal papers on the company. An enterprising person in New York would do a great service to many dissatisfied customers by staking out the storefront and following shipment carriers to the actual location where shipments are processed and hopefully where the sales office exists. I am angry that so many people have been hurt by AjRichies.

BAD! BAD! BAD! Exact same tactics as described by several others here. Ordered camera online after seeing low price, got a call 2 days later asking to "verify credit card info" and quickly tried to sell other stuff like extra batteries, memory card, lens etc. When I declined, they tried to persuade me to get USA model (I ordered gray market model). Declined that too, and rep said camera will be shipped. Called back after 2 weeks, and I as told that they are bringing wholesale lot from Japan and will take 1-2 weeks more and then will be shipped to me. They would not commit to a date. At this point I canceled the order. From rep's reaction, I got the impression that they are happy to cancel the order. I will be watching my credit card account carefully..

DO NOT BUY FROM THIS COMPANY! I attempted to make a purchase with this horrible company several weeks ago. I purchased a 17-40mm CANON L-Series lens and paid an extra $40 to have it shipped to me within a week. Several days later they started sending me emails stating that I needed to contact them to discuss my order. This was just a way to get me on the phone to try and sell me more items. This went on for a week (don't forget I paid extra to have it shipped within a week). Then when I finally got through to them to ship my item and they said it would be shipped the following Friday. I called several days after it was supposed to ship (the second time) to have them tell me it would be shipped the NEXT Friday. At this point I became very agry and requested to speak to a manager. The man on the phone responded by saying my order was canceled and he then hung up on me. THIS PLACE IS A JOKE!

I read all the reviews and decided to order from this shop. I was super surprised! The customer service was excellent -- they made great sugestions and kept me within my budget; communication was very good -- they let me know when my camera shipped; and i got a great deal -- since the camera I ordered wasn"t available, they upgraded the model at no cost to me. I would definitely order from AJRICHIE's again.
I posted a positive review on yelp but since I'm not a regular yelper they removed my post. :(

Ordered a Nikon P310 on September 23rd, received an email a week later saying they were trying to getting touch but couldn't reach me (no message on my answering machine). I called back and the representative said something about verifying my street address even though I completed the form with my full address. Then the agent tried to sell me a new battery indicating that the one with the camera only lasted 20 minutes. I said I had already bought one (which I had). The representative said my order would be processed. As of Nov 6th, no shipment, no email, no communications from AJ Richies; when I tried their 800 number a few ago, the message was that they were not taking phone calls! Fortunately for me, I just had to contact my credit card company and dispute the charge, citing goods not received. While I was waiting for my order, I researched AJ Richies on the web and saw the large number of complaints so I was not surprised when I hadn't received my camera after three weeks passed, and then four weeks. I suspect the positive reviews are simply AJ Richies staff countering the real negative feedback with their fraudulent claims of great customer service.

Ajrichies: This is the third I am writing to confirm the cancelation of order #******* for a Nikon D5200 camera. The original order was placed on September 10th and you promised to deliver it in 10 to 14 days. As of today on October 2nd you failed even to provide a tracking number, and lied to me multiple times on deliver dates. I called you at "Toll Free: *******256" tow time on October 1st to confirm the cancelation which I sent to you by email on September 30th, and you hanged up on me right after I said the magic word "cancelation".

After read the numerous negative reviews of ajrichies.com, and the "F" rating at BBB, I came to the conclusion that you never intend to deliver anything, you are running a total scam operation. I also want to inform your that I have asked the credit card company to cancel the transaction, I do not want you use mine or credit card company's money to support your scam operation.

SCAM! SCAM! SCAM!
Beware of AJRichies. DO NOT BUY ANYTHING FROM THIS COMPANY. I'VE BEEN TAKEN. I AM NOT THE ONLY ONE. READ REVIEWS OF THIS COMPANY ON AMAZON, RESELLERRATINGS, SCAMBOOK, JABBER AND OTHERS., before you give your credit card number. There are literally hundreds of complaints like mine.
I bought a Canon camera from this company in June 2013, at a "very good price- too good to be true". I did not hear from them for 3 weeks, even though there ad states "shipping in 2 to 3 business days". I got a call from someone at their place of business. This person talked at 100 miles per minute- stated that he was filling my order as he spoke, and recommended very highly that I get their 3 year warranty for $99.00 and he would increase coverage to 6 years; buy another long lasting Canon battery, as the included battery in the camera lasts only 5 minutes, and he would "throw in" a camera tripod, lens cleaning system etc. Then he proceeds to tell me that although shipping is free, I would also have to pay 4.5% for shipping insurance- as they are not responsible for any damage to the camera in transit, over $100.00.!
Like a damn fool, I at first agreed to all this. An hour later, I called them back, and spoke to "Eric". I told him I had been "upsold" by a fast talking agent, and did not want the extra battery. I was told they would adjust the price and not include the long lasting battery.
The camera arrived a week later. Included was the extra battey (not Canon) and a mickey mouse assortment of cleaning fluid, tissue, and a tiny wire camera tripod, measuring 3 inches.! The camera came in a plain white box- not the regular original Canon box. The invoice inside gave the total price of the package, with no line item pricing of the various items- like extra battery, mickey mouse tripod etc. There was a bifolded card by an unknown (probably fly by nite) company –supposedly the extended warranty.
I tried calling AJRichies several times on several successive days. First I was told that Eric does not co e to work till 11 am. Then I was placed on HOLD repeatedly. I finally gave up. I have talked with my credit card Co., (AMEX). They are willing to do a 3 way call with me to address my concerns. I fear I have been taken, and will never see my money.

On their web site, tucked away in small print is their return policy. Guess what- they have a 15% restocking fee. With the price I paid for the whole package, it would cost me almost $200.00.
BEWARE. BUY ANYWHERE BUT AT AJRICHIES.! THEY ARE NOT A CERTIFIED CANON RESELLER. CALL CANON AND CONFIRM.