Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback, with customers praising the quality and aesthetic appeal of its clothing, particularly for older women. Many appreciate the timely delivery and user-friendly online shopping experience. However, significant concerns arise regarding sizing inconsistencies, misleading product representations, and poor customer service, particularly related to returns and refunds. Customers frequently report dissatisfaction with the quality of materials and the accuracy of received items compared to online images. Overall, while there are positive aspects, the company must address its customer service issues and product reliability to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I reserved my order in reasonable time. However, the quality of the material is terrible. The dresses I ordered look nothing like the photos. Order from this site at your own risk.
Not 1 of the 3 dress I got looked like the picture and returning them you get 1/2 of what you paid!
Used Airydress for the first time to buy clothes to keep in my motorhome for breaks away. Absolutely delighted with my order - it arrived 5 days after I ordered, beautifully packaged - each item in it's own reusable zip top bag - and then all carefully packaged into one box, each item is exactly as shown on the website and fits beautifully - items are true to size and of really good quality. I've now ordered a coat and can't wait for it to arrive. Brilliant... thank you Airydress from a very happy customer
I thought that I would take a chance and order because I just love their dresses I did put in a small order of around $50 and I received the dresses absolutely no problem right on time and they all fit me really nice I'm sure other people may have had problems but I did not have any problems whatsoever and I definitely will order more dresses from this website.
This was my first time ordering from airy via Facebook advertisement and as the saying goes, if it sounds too good to be true, than it probably is. I finally received my order (5 dresses) and although I ordered based on their size chart, 3 of the dresses were too snug and none of the dresses were as pretty as they appeared on-line. The invoice said free returns on first-time purchases, within 14 days, but when I go to the site, the very next day, and enter in the account #, it tells me I have not made any purchases? I have sent two emails and as of yet have received no response and of course the 14 days have lapsed. I am going to reach out to PayPal to see if they can assist in getting my money refunded and obtaining an address so I can return their products. I feel like I have been scammed, by not being able to return the products and will not order from this company again! If nothing else, I will donate the dresses to one of our shelters so someone can benefit from this purchase.
They let you order and pay with credit card and after the purchase they ask confidential informations about your credit card. It's a total scam! Beware!
I'm really pleased in how fast n the quality of the 4 shoes n boots I've received for my granddaughter & I! Will be ordering again cus I live in Hawaii & its so hard finding good & reliable online storesALOHA
I was supposed to receive my stuff April 6 I'm still waiting and nothing is being done I need someone to get in contact with me as soon as possible
Placed two orders over a month ago and have not receive either one. I should of read the reviews, which I always do. I will be surprise if anything shows up. NOT buying from this company again.
Avoid Airydress! They sell items that differ to what they advertise! Poor quality, their sizes are misleading & inaccurate! Their returns policy is unfair! To add They take off VAT so you don't get back what you paid then they expect you to pay for the return. Spent £21.25 but amount refunded £13.97! Disgusting! DO NOT BUY FROM HERE. Scammers!
I paid for express delivery I ordered back in March and still haven't received my order. My order actually says processing still this is ridiculous. Communication is horrible. For me the rating is a 1 when I receive my order and some communication I will be willing to update my rating of this site. I'm getting very nervous that I have been scammed and I am ready to take further actions if I have too. I have my bank statement to prove I paid for my items although I haven't received anything.
I ordered 6 blouses under $10.00 each. I knew the material wasn't going to be top of the line and that sizes might be off. But figured if 2 of the items were wearable I still did ok at that price. It took a long time (over a month), but everything arrived. Only one top was a little tight for a large. But still fits satisfactorily. I am happy with all 6 items. They are cute and different from items sold in area stores. I would give 5 stars except for the long wait. If you are looking for a bargain and don't mind the wait, they were worth the gamble as far as I am concerned. The material isn't high dollar, but neither are the prices.
Surge thread hanging off garment. Thin material and three sizes too small. Dont waste your money on these clothes
The company airydress offers their customer advantages for good reviews.
I purchased items twice at airydress – first for more than 50 Pounds (GB), secondly for over 60 Pounds. The clothes which arrived looked completely different than on the pictures and the given measurements are wrong as well. Last but not least the materials were of a lower quality than stated in the offers (eg. Polyester instead of Cotton). On top of this 2 Clothes came with red stain and were unwearable. The rest is unwearable because of wrong size info. The practice of the company in the case of customer complaint is to offer coupons with a lower value than the faulty items have (the prices paid by the customer for them) or a return which is again much lower. Even if airydress makes the mistake of sending a complete poor quality with red stains they expect the customer to pay again the extreme high delivery costs if he/she wants to use a coupon. It became even worse when I requested a return label and a refund for my second order – airydress did not respond at all. Only on Trustpilot they pretended to respond to me but not in reality. The quality of the clothes was so poor that I could only throw them directly into the bin. It had absolutely nothing to do any longer with the description, materials and sizes were also again wrong. When I requested a so called "worry free return" via their homepage they offered me a fraction of the product value that I paid in return ( only a third) and one shall also pay 3 Pounds for the delivery although they made the mistakes why things have to be send back. If I would return any items I would anyway pay more for a registered sending to have a proof that items arrive at airydress.
Beware and do not order anything from airydress! It is a complete scam. Consumer advocacy in Germany warns people also of airydress.
I only lost around! 30 this company sells crap. 2 dresses no wonder they're so cheap. Buyer be ware.
Airycloth is registered in the Uk as a limited company. Yet on the order form, before proceeding to the check out, they charged me £16.11 for postage and £0.71 for insurance. After paying, I checked my Paypal account. It said £0 postage and no insurance, no VAT. This must be the only company in the UK not being registered for VAT, or there's something else which is irregular going on, worth reporting to HM Customs and Excise and Trading Standard.
Also Airy who used to be called Floryday to my remembering, is having the same problems with the quality and inaccuracy between the beautiful clothes advertised and those received. The size M I ordered had the measurements of a XXXL with a chest of 166cm. That is enormous. Three women would fit in one outfit. And the quality was a real i sult, static nylon for the summer items and a cheap synthetic knitted "material" desperayely trying to look like wool, with the unfinished hem "rolled up". Airy wants me to pay for the return postage, after sending me the wrong items (not at all like the pictures), charged me £16.11 postage plus insurance. If the items are not returned because I will not pay the return postage, I will ask Paypal to refund me. I will send tbem evidence of the rags I received, and the invoice ststing they charged me for postage but showong ad £0 postage on my Paypal invoice. This company must be reporyed for its illegal practices. Trading Standards must be aware of these tactics and they also receive my evidence.
So upset with my order. None of the 7 items is the right size. Sweater to small, blouses elephant size. Never again!,
Answer: Thank you for visiting our website. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your item(s) to ship from our warehouse. The item(s) will be shipped within 7 days. Shipping time: The time for your item(s) to travel from our warehouse to your destination. You can choose Expedited Shipping (3-7 business days) and Standard Shipping (5-8 business days) to ship your item(s). The shipping time may vary in different countries. For detailed information on standard and expedite delivery, please refer to our Shipping Information (http://www.airydress.com/shipping-info.html). Please contact us if you need any further assistance.
Answer: Hi All, Thank you for your interest in our website. We are an international e-commerce company originally based in Hong Kong. For the moment, we have warehouses located in the United States, United Kingdom, Norway Australia and China. Products will be sent from one of these warehouses according to the stock availability. We are still looking into launching more. Currently the total delivery time includes processing time and shipping time. For detailed information on standard and expedite delivery, please refer to our shipping information: https://www.airydress.com/shipping-info.html. For more questions, you may also contact us via https://www.airydress.com/contact-us.html.
Answer: Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our [email protected] with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, AiryDress
Answer: Thank you for contacting us. Please kindly note that different country has different shipping time. Could you please tell us where do you come from? Regarding to the quality, we have our own factories and all the items will go through a series of strict production and inspection. Thank you for your time and understanding. Please contact us if you need any further assistance.
Answer: Thank you for your inquiry. According to our experience and our customers' feedback, not all the orders are charged for the customs fee. It depends on the shipping company and value of your products. In some cases, there may be VAT or other taxes, customs duties or fees levied by your destination country. Since customs and taxation policies vary widely from country to country, it is hard for us to control over these charges and predict what they may be. If it happens, please contact us and our after-sale staff will offer satisfactory solutions to help you. We sent the top solution to your email [email protected], would you please check and give us a reply? Or you may also send us emails to our [email protected] with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Airydress
Answer: Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our [email protected] with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, AiryDress
Answer: Our shipping times to Germany are 5-8 business days, in Standard shipping. Also remember that we could take from 1-7 business days to prepare the order before sending it. If you have any further questions, please write to us.
Answer: Thank you for your contacting. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our [email protected] with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Airydress
Answer: Thank you for visiting our website. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your item(s) to ship from our warehouse. The item(s) will be shipped within 7 business days. Shipping time: The time for your item(s) to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) and Standard Shipping (7-30 business days) to ship your item(s). The shipping time may vary in different countries. For detailed information on standard and expedite delivery, please refer to our Shipping Information (http://www.airydress.com/shipping-info.html). Please contact us if you need any further assistance.
Airydress.com - Online store specializes in latest fashion & trends for women. Shop ladies' Dresses, Clothing & Shoes at cheap price.

