Airwaay.co.ukReviews 7

Exactly the same as everyone else. Tried scamming more money from me then said they can't process the flight if I dont give it them so they can add luggage for over £100 more bringing it to £678 from £570 so I looked on the website directly and it was only £633 including cabin and checked luggage and you can't actually get a flight that doesn't already include baggage with them as it is automatically included in their price yet Airwaay claimed I couldn't book a flight unless I add more baggage! They are claiming they will refund me within 21 days but I definitely do not believe that for 1 second. They was so unprofessional and I caught them out on so many lies and when I'd mention them the phone would go dead. I mainly dealt with an Indian man apparently called Shaun 😂😂 I just assumed that because it was through cheap flights. co.uk and you could use Apple Pay and google pay on their website etc it much be legitimate but my god I was so wrong. These people are clearly scammers and I can't stress this enough please please do not use this company

Like other reviews I've read,this company are not trustworthy! Stay away from them.
They reel you in with a fair price, then you pay that flight ticket, then 2 days later they got me to pay another £185 on top of the original fare blaming the airline.
To add insult to injury, was lied to about this new ticket price having certain perks with it.
Non of it was true, it was the same Economy ticket as before
Can't trust them, stay away!
This review doesn't allow a nil star rating so take 1 star as nil

I WOULD NOT use this travel agent again! I paid the online price, I had a call the next morning advising that my trip home had no basic economy available left and it was £180 for an upgrade to the main cabin - i managed to get Edward the agent down to £130! It then took Airwaay 2 days to pay American Airlines for my flights and 5 days to send me my booking!
Only to then realise I was still on Basic economy - so they gained an extra £130 for themselves I assume as my flights were all still basic economy and I was never in the main cabin!
Edward has 0 customer service skills - he was extremely abrupt when I questioned him.
I am a frequent flyer to the US and never have I ever had service from a travel agency like this and I would definitely NOT recommend them! I will not be using them going forward - the cheapest price Online isn't always what it seems 😔

I bought a ticket with them worth of £1200 London-Singapore. Took the money straight away from my bank account and never send the official tickets on my email (I thought maybe it's taking few hours and I wanted). After 2h after I purchased them, at 10PM, I got 2 calls from a consultant from Airwaay and an email to call them urgently in regards of my tickets. He told me I have to pay extra £200 in order to confirm my tickets, as I might not be able to return back if I'm not paying, and if I'm not paying straight away the amount might increase day by day. This never happened before and I had the gut that is a scam. I searched online and saw loads of negative review about them. Now I'm trying to get my money back and I reported to the bank. Please AVOID them as they are big SCAMERS and you will pay for something that you will either not get or they will ask to pay extra! Be careful

Seems this is another OTA using the bait and switch scam.
I found biz class fares lhr - bah for £1647 on their website.
I did what i usually do and started an online chat... and low and behold. Fare was not available. It had increased by £400!
The clown was trying to tell me that the fare was £2500 but after their "discount" it was £2057.

Needless to say i didnt book it but i will be looking into this company further. Likely its a 1 man outfit being run from a stinking bedsit in south london.

OTAs who utilise GDS systems such as Amadeus have access to REAL TIME availability therefore what they see is whats available at that moment. This should replicate on their websites. But it dosent and they know it - often reeling you in with fake prices... or Bait & Switch - which is illegal.
These scumbags need putting out of business.

In addition, most of these reviews are fake - especially the ones mentioning staff names... there's only 4 employees in total.

Avoid for your own piece of mind.

Date of experience: 26 March 2023