AirbnbReviews 2,101

Upon checking in to an airbnb in LA for a two week stay hosted by a man named Phyllis, I had to do a massive cleaning up of the entire place. There were dried chicken bones in the fridge, along with mold and other disgusting items. I was forced to go the store and purchase cleaning supplies to clean his fridge along with the entire airbnb. All the dishes were caked with dust and water marks. I did all this after checking in almost 4 and a half hours after the agreed upon check-in time, because he said he was waiting on your "maid/cleaner." For which he then agreed to reimburse me for half a day rental price. Then of course he never did. I even had to take out the trash! I chose not to write a negative review because that is not the kind of person I am, even after all that I went through. The host then had the audacity to write a negative review on me. Accusing me of "smoking" inside his nasty little Airbnb. After reading the negative slanted review you he wrote about me, when there was no smoking done in the house, I encouraged him to take it down or I will have to pursue other avenues to resolve this situation with Airbnb. As I dont think other renters should have to check-in to such a dirty and unkept place as where trash is full and bedding needs to be washed. Phyllis in LA with "Bugalo" DON'T rent it! It's absolutely disgusting!

I reserved an apartment in Chicago in which the host tried to charge more afterwards and would not respond to my texts and emails. I tried to contact Airbnb customer service twice, to no avail, so I cancelled the reservation within the first 24 hours. Unfortunately, I was still out the $71 Airbnb fee.
It turned out to be an expensive lesson.
The host turned out to have a bad history with Airbnb back a couple of years, but the listing I was viewing showed he was a member since only June 2016.
Never again. I'll stick to hotels in the future.

Airbnb managed to turn a long awaited expensive holiday for two couples with kids on tow a dreadful experience that ended up costing twice its original budget. We had booked a not inexpensive apartment in Manhattan on March which the host cancelled on us 6 days before our Athens-New York flight. Airbnb sent a couple of lukewarm messages to see if there is anything they can do, we managed to find another apartment that we liked and could afford, despite the last minute notice, and we booked it. The moment we arrive at JFK and turn on our phones, there is a message waiting from airbmb that the listing we had booked has been cancelled and they would be happy either to transfer our money (that I had charged to my card and paid interest for since March) towards another booking or return it. So we are in the airport after an 11 hour flight, with two children, a booked SUV waiting to take us to Manhattan and nowhere to go, at 19:00 of Friday evening. Airbnb has an employee call us who, however, has absolutely no sense of urgency about the situation, suggests we find another listing, does not offer to help at all until I start screaming, I asked that they put us up in a hotel, they said of course they would not and I had to find two rooms just for one night (they were unavailable as the following day), where we all crammed together to give airbnb and ourselves time to find a replacement apartment. But there are only a couple of places within specs in Manhattan, one turned out unavailable, the other's owner would not respond, and in the meantime I could not start my vacation, waiting to fix the situation. After thinking it over we decided that we had better find a hotel somewhere, anywhere, even at double the price we would be paying for the apartment otherwise we would have wasted all the expenses and time off for the vacation we had planned months in advance. We felt completely ambandoned by Airbnb throughout this whole process, and the fact that they kept sending template apology messages does not cut it, quite honestly. So, no, will not trust them ever again and considering seriously claiming for the considerable costs we suffered.

Don't use Airbnb! It'll ruin your holiday! I just returned from my bali holiday staying in 2 airbnb villas... big mistake! They are Eco Artist Villa and Agung View villa. I visit Bali every year and this is my worst experience. Never have i had such bad service and overpriced low quality stay in bali. The villas are all not well maintained and dirty. Doors, fans, aircon, power supply and many things don't work! I paid booking fee of singapore $150 and cleaning fee of $160 for 3 nights booking ontop of my daily rate of $280 for a 4 bedroom villa. Its more expensive than resort and service are minimum, not what they advertised! And everything is pay & pay when you get there. Don't use Airbnb and ruin your holiday trust me!

Note that the price that's quoted in Airbnb is NOT the price that you actually pay.

I just spent some time looking at Airbnb prices, comparing them to hotel prices.
The Airbnb prices always LOOKED lower. But when I wen to actually book at Airbnb, suddenly there were ADDITIONAL costs NOT included in the quoted price.

So the $150 per night spot that I wanted for a couple days was actually $210/night after adding in the $75 "Cleaning fee" and the $50 "Airbnb" fee.

Those fees are an unavoidable part of the price and it's sleazy and dishonest to not quote them until booking time.

I never made it through the booking process because of how bad and slow the customer services was. They failed to address my problems and took all day to reply to emails, which were the only contact method listed for the company. It took all day to get my deposit sent to the company. Four days later I receive and email from the property owner that the payment was invalid. While the tracking information for the payment shows that it was received and processed without a problem. One huge scam.

I had a terrible interaction with an extremely greedy property manager using airbnb to get occasional guests but mostly long term tenants. They refused to waive the almost $200 cancellation fee when I tried to cancel my two day stay, more than 3 weeks ahead of time, due to jury duty. Messages deteriorated into threats and name calling.And I repeatedly told them to stop messaging me.
I canceled despite the fee and filed a resolution request. The next day Darren at airbnb told me he read the messages and wanted to hear what happened. He listened intently, and then told me he was so sorry that this had happened.He explained how Airbnb appreciated kind vibrant people like me and my family. He said people like the host I dealt with were the exception and that he'd handle them. He added that Airbnb valued us as guests and hosts. He also refunded me for the entire stay and offered a $100 voucher for my next trip.
After the very kind and comforting conversation, I received a personal sincere email just as nice. The whole experience made it clear that Airbnb does their best to make sure guests and hosts are good people and treat each other right.

I booked an Airbnb two months before a business trip with my children.The Airbnb host cancelled my reservation less than 5 days before my trip.

I spent a full workday investigating alternative accommodations and communicating with Airbnb. The only available hotel room I could find was three times the price of my Airbnb property but without the amenities of my previously reserved (and paid for!) accommodations. Airbnb refused to compensate me for the full additional cost I incurred because of the host's unprofessional cancellation. Customer Service was slow and borderline rude.

This organization clearly is not interested in customer satisfaction or host accountability. I will never use their services in the future.

#neveragainAirbnb

I have used Airbnb 3 times this trip in Europe, 2 out of 3 were great. I'm in Psris ATM sitting in an 'apartment' that is bout 20 sq metres, no air con, noisey neighbours till 4am, if we leave the window open, the light are on n off all nite and we can hear other people's conversations! If this was a hotel we would have some recourse but it's not so we are stuck, with no possibility of a refund! It's 30c here and the 'tomb' is like an oven. Be careful as not being able to get a decent night sleep over 5 nights can really wreck your vacation!' Really do your homework and ask lots of questions. This place is crap and it wasn't exactly cheap

15 days in advance, I made a reservation at 11:27 AM. It was confirmed at 1:31 PM. I cancelled it just 17 minutes later at 1:48 PM. Now I'm charged a $24 non-refundable fee. I received nothing whatsoever for my payment. RIP OFF.

There is no way that AirBNB can protect itself against side-channel attacks from from the Russian mobsters. They are simply not capable. The US Government could not do it against the Chinese, and as a result at least 100 Million (not a typo) people's personal information - the closest family and friends of military/civilian employees with classified clearances - are now in the hands of the Chinese Government. AirBnB is asking you to send them all the info necessary to steal your identity. How long do you think it will take for the international identity mobsters to penetrate THEIR defenses? Do not send this information to AirBNB. Do not allow your ignorance of vulnerabilities to match the ignorance of AirBNB security architects.

I've been trying to find a place to stay in Escondido, CA or nearby, and no one does long term stays. The most I've found that people are willing to host is 1 week, even if their calendar is wide open.
I contacted a woman named Ting with all the requested information about myself and asked how long she hosts visits for. She answered back that she doesn't host long visits and to find another room. Ting never even specified how many days she does rent her room for, but I couldn't ask her because she had immediately rejected my inquiry.
I'm just going to stay in a hotel for my assignment, because I know I won't be turned away for ridiculous reasons. You would think airbnb hosts would want consistent revenue and reliable renters. It doesn't seem that is the case.

When things go smoothly, it is fine - as long as you don't need help from Airbnb. If you need any assistance from Airbnb, you are S. O. L. Finding a way to contact them is nearly impossible. Their phone number and email are so hidden, it took me about an hour to find. In the meantime, the site kept routing me back through their 'Help Center' with FAQs that didn't help at all. Once I found a phone number, I waited on hold for 2 hours. They then told me that that if I cancelled the booking that was showing up on my doorstep in a few hours, I would be financially punished - despite the guest blatantly breaking my house rules before even arriving. Airbnb customer (no)service doesn't know their own policies.

In another situation, I didn't (still haven't) received payment for a stay from 2 weeks ago. I contacted Airbnb via their 'Chat' function 2 or 3 days after the guest arrived. My Transactions page didn't show payment was released, and I had not received the standard email stating payment was released. The Customer (no)service agent insisted that payment was released, and that it was just hung up with my bank. She said to give it a couple of days. I waited about a week and a half, and it still has no shown up. My Transactions page still doesn't show it was released, and I have not received the email. My bank has confirmed that there are no pending transactions. The first Customer (no)service person flat out lied. I contacted Airbnb again via Chat, and this time they say it is a technical issue in their system and hasn't been released, so yes, the first person lied.

There is no number to contact the customer service when you have a problem.

I booked a room for 2 nights but never seen the host. She left the keys in the kitchen. Room not vacuumed, bed sheet not cleanned, no paper towel, dirty dished on the countertop and in the sink. When I tried to call the host, she did not answer but text back and want to communicate by text only... something was very fishy here. I left a negative review but Airbnb modified it to a positive feedback before posted. This is fraud and scammed service. Stay away.