Agoda.com.myReviews 2

Agoda.com demonstrates a clear unwillingness to support customers when services provided are substandard or even potentially hazardous to health. Despite being an intermediary, the platform consistently avoids taking responsibility and tends to side with service providers, even when substantial evidence is presented. This approach raises serious concerns about consumer protection and undermines trust in Agoda as a reliable booking platform.

Bait and switch: I booked a room in London for Agoda's special price of $107 a night. My confirmation for the hotel contained the wrong date. So I called the Agoda's London number and talked to Chris. He said that there was not refund, but I would receive a gift certificate. So I immediately tried to re-book. Within 10 minutes the price for the same hotel went to $470 a night and a "free cancellation" statement. Then Chris called from a Hong Kong number to tell me that I would be receiving a full refund instead of a gift card. Good luck with Agoda! You have been warned.